- Deloitte (Omaha, NE)
- …near or willing to relocate to Houston, TX. Relocation assistance is available. Preferred + Genesys Cloud CX/ Contact Center domain experience + Strong ... and reporting dashboards to optimize performance. + Provide ongoing support to contact center staff, addressing technical issues and ensuring effective use… more
- Robert Half Technology (West Des Moines, IA)
- … Cloud CX's implementation within the client and the integrations between Genesys Cloud and other contact center tools. This role is a key member of ... Genesys to maximize individual, team, and organizational productivity by addressing contact center business requirements and providing direction and advice on… more
- Alight (IN)
- …on leading the development, implementation and ongoing management of Genesys Cloud solutions within Alight's contact center environment. This involves ... expertise - > Genesys Cloud CX architecture > Genesys Cloud Web Messaging > Genesys Cloud features, and integrations > Genesys Cloud … more
- WSP USA (San Francisco, CA)
- …work in ITIL structured environments. **Key Responsibilities:** + Manage, maintain, and support Genesys Cloud contact center platform, including ... will have a strong background in Genesys Cloud CX, Cisco Contact Center ... center systems administration, with a focus on Genesys Cloud and Cisco Contact … more
- CTG (Phoenix, AZ)
- …data transformation efforts + Design and implement cloud -based data architecture for contact center ecosystems including Genesys and Five9 platforms + ... years of hands-on experience with Genesys platform components and cloud -based contact center solutions + Demonstrated success in leading data migrations… more
- Insight Global (Phoenix, AZ)
- …or similar role in Contact Center operations. Strong knowledge of Genesys Cloud Platform and Dynamics 365. Experience working in Microsoft Office & ... experienced Senior IT Systems Analyst with deep expertise in Contact Center operations to support our ...Operations and Technology Enablement. A strong working knowledge of Genesys Cloud Platform and Microsoft Dynamics 365… more
- Insight Global (Newark, NJ)
- … contact center operations, KPIs, and telephony systems. Proficiency in Genesys Cloud CX Reports and Dashboards. Experience with Power BI and/or Tableau ... skilled BI Developer / Reporting Analyst to collaborate with Genesys IVR developers in analyzing and optimizing the customer...for IVR enhancements. Collaborate with cross-functional teams to support contact center performance goals. We are a… more
- CGI Technologies and Solutions, Inc. (Baltimore, MD)
- …development and integration of IVR platforms (Nuance, Genesys , Microsoft) and cloud -based contact center solutions (AWS Connect, Google CcaaS). ... platform initiative. This role requires expertise in software development, cloud -based contact center platforms, and...-native technologies. * Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- … Technologies: Design and integrate IVR platforms (Nuance, Genesys , Microsoft) and cloud -based contact center solutions (AWS Connect, Google CcaaS). * ... GCP, and cloud -native technologies. * Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS and modern CRM SaaS… more
- AIG (Jersey City, NJ)
- … center platform. Responsibilities: + Design, planning and support of contact center solutions and migrations ( Genesys Cloud ). + Develops high and low ... customers to manage risk. Join us as a Senior Contact Center Engineer to play your part... delivery, integration, and support. + Strong experience of Genesys Cloud . + Prior experience of Avaya… more
- Motion Recruitment Partners (Pleasanton, CA)
- …**Required Skills & Experience** + Proven experience with Genesys Engage, Genesys Cloud , NICE CXone, Five9, or other Contact center platforms in a ... Director, this position is responsible for our client's Voice Services ( Contact Center ) systems infrastructure to maintain a reliable and predictable service… more
- Capgemini (Dallas, TX)
- …you're considering** As a Google Cloud Presales Leader specializing in the Contact Center or Customer Engagement, you will be designing and implementing ... Google Cloud products. + Proven experience in contact center technical presales, solution architecture, or...Google CES/CCAI, Amazon Connect, Twilio Flex, Genesys Cloud , or Khoros. + Strong knowledge of Contact… more
- Capgemini (El Paso, TX)
- … Technology platforms predominantly having worked on **Amazon Connect,** Genesys cloud etc. with additional experience is contact center platforms ... fueled by the fast evolving and innovative world of cloud , data, AI, connectivity, software, digital engineering and platforms....operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and… more
- DriveTime (Mesa, AZ)
- …to Haves.** + Prior Genesys Cloud platform experience within a contact center + Bachelor's degree or equivalent experience. + SQL, snowflake, or python ... identify defects and/or areas for concern. + Act as the liaison to Contact Center leadership, assisting with the implementation of new call, email, and SMS… more
- CTG (Phoenix, AZ)
- …CCaaS platform. + Define and execute data strategies for migrating both historical and real-time contact center data to the cloud with minimal disruption. + ... **CTG is seeking to fill a Contact Center Data and AI Architect...Analyze and map data models from Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and… more
- Fiserv (Alpharetta, GA)
- …do:** + Directly collaborate with Architects, Developers and Test Engineers on multiple Contact Center IVR & Chat data sources using Microsoft related ... organization. + Undertake conversion projects from in-house applications to cloud native technology applications for Contact Service...terminal service. + Experience in data models with call center tools such as Genesys Voice Platform,… more
- Sprinklr (IL)
- …for marketing technology and social media management + Expertise in cloud contact center ecosystems ( Genesys , Amazon Connect, NICE, Five9) and/or ... streaming, and hybrid- cloud environments** **.** + Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing,… more
- Chewy (Richardson, TX)
- … contact center environment. The ideal candidate will bring deep Genesys Cloud CX expertise, strong architectural and integration skills, and the ability ... team, focused on the design, implementation, and delivery of Genesys Cloud CX solutions! This role is...of customer communication experiences + Analyze real-time and historical contact center data (via NICE, Genesys… more
- Amazon (Chicago, IL)
- …coding experience with REST APIs and web services, including successful integration of contact center platforms (eg, Genesys , Amazon Connect, Five9) ... related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact… more
- Capgemini (New York, NY)
- **ROLE TITLE:** **_Senior Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe ... Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service operations. Your… more