- Koniag Government Services (Huntsville, AL)
- Koniag Management Solutions, a Koniag Government Services company **,** is seeking a Help Desk Analyst Tier I with a secret security clearance to support ... time off, and more. Koniag Management Solutions (KMS) is seeking a dedicated and customer-focused Help Desk Analyst Tier I to join our IT team. This… more
- General Dynamics Information Technology (Quantico, VA)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A ... play a meaningful part in improving how agencies operate. Our work depends on ** Help Desk Analyst Tier I** joining our IT Technology Development division… more
- General Dynamics Information Technology (Quantico, VA)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II** at GDIT. Shape ... sabotage, espionage, and subversive activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a ** Help Desk Analyst Tier II** , the work you'll do… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst , you ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical… more
- Robert Half Technology (Charlotte, NC)
- Description Robert Half is seeking Tier II Help Desk Analysts for proactive recruitment with our top clients. This mid-level role is suited for candidates ... and mentor Tier I analysts. Requirements Qualifications: + 2-4 years of help desk /IT support experience. + Hands-on experience with Office 365, Active… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst , ... and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support...to prevent their reoccurrence. + Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst , you will be the ... more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution. + Remote… more
- Robert Half Technology (Charlotte, NC)
- Description Robert Half is proactively recruiting Help Desk Tier I Analysts to support our clients' growing IT environments. This entry-level role is ideal ... to Tier II/III teams. Requirements Qualifications: + 1+ years of IT support/ help desk experience. + Knowledge of Windows 10/11, Microsoft 365, Active… more
- Robert Half Technology (Charlotte, NC)
- Description Robert Half is building a pipeline of experienced Help Desk Analysts for anticipated client projects. If you're ready to step into a mid-level role ... you now. Key Responsibilities + Resolve escalated issues from Tier 1 + Troubleshoot Microsoft 365, Active Directory, and...advanced resolutions Requirements Qualifications + 2-4 years of IT help desk or desktop support experience +… more
- Robert Half Technology (Charlotte, NC)
- Description Robert Half is building a network of experienced Help Desk Analysts for upcoming contract and contract-to-hire opportunities with our clients. These ... internal knowledge bases. Requirements Qualifications: + 2-4 years of IT support/ help desk experience. + Proficiency with Active Directory, Microsoft 365, and… more
- Robert Half Technology (Princeton, NJ)
- Description We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated ... * 2-4 years of experience in IT support, with a focus on Tier 2 or advanced help desk responsibilities. * Proficient in Windows desktop operating systems,… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2-service- desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you are seeking a ... exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve the...incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to… more
- Robert Half Technology (Jacksonville, FL)
- Description We are seeking a Senior Help Desk Analyst to join our IT support team. In this role, you'll serve as the first point of escalation for technical ... to keep systems running smoothly. Key Responsibilities + Provide Tier 2/ Tier 3 technical support for desktops,...applications. + Act as an escalation point for junior Help Desk Analysts, providing guidance and advanced… more
- Robert Half Technology (Chicago, IL)
- Description We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois. This part-time position is ideal for individuals with a strong ... role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support. Responsibilities: * Provide Tier 2 technical support,… more
- Robert Half Technology (St. Louis, MO)
- …updates and software installations. Requirements + 1-3 years of IT support experience (eg, Help Desk , Service Desk , or Desktop Support roles). + Bilingual ... systems. The ideal candidate will be responsible for resolving Tier 1 and Tier 1.5 tickets, performing...documentation resources. + Offer remote support and occasional on-site help based on organizational needs. + Assist with basic… more
- Penn Medicine (Philadelphia, PA)
- …procedures and processes. Determines the best resolution workflow from scripts in the Help Desk knowledge management system. Based on the script selected, ... and/or management. Provides thorough documentation of all reported issues within the Help Desk tracking system. Ensures customer satisfaction with prompt action… more
- Robert Half Technology (New York, NY)
- Description We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support ... and takes pride in delivering high-quality customer service. Responsibilities: * Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary… more
- GovCIO (Harrisburg, PA)
- **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to resolve ... issues related to IT hardware and software. The service desk analyst team lead monitors service delivery...to staff and end-users + Oversees training of service desk agent staff + Collaborate with tier … more
- Robert Half Technology (New York, NY)
- Description We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical support to ensure ... contribute to the success of both on-site and remote teams. Responsibilities: * Deliver Tier 1-2 technical support for macOS and Windows systems, with a focus on a… more