- Aequor (Tampa, FL)
- …must be able to speak and write in Spanish. Minimum of 2 years IT Help Desk experience. Experience with call center telephony and ticket system software such ... Job Summary As a member of the Specialty Service Desk , you will be responsible for delivering world class...Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams. Research and resolve more complex Field/Scientific… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier I Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description RDTS is seeking a cleared Tier I Help ... Desk Specialist - Dept of State The Help Desk Specialist shall provide full-service, Tier I help desk support including: + Provide remote… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II ... assisting with office moves, and other related help desk duties. + Occasionally assist Tier I specialists with ticket triage. PM21 Requirements + Active… more
- R2 Logistics (Dallas, TX)
- The Help Desk Tier I Analyst will provide end-user technical support for hardware/software installation/configuration and troubleshooting in a fast-paced ... requires sound knowledge of PC hardware and Windows Operating Systems (Windows 10). The Help Desk Tier I Analyst must be able to prioritize technical issues,… more
- ProSphere Tek (Forest Park, GA)
- …a Planned Systems International (PSI) joint venture, is seeking a skilled Computer Network Support Help Desk Tier 1&2.The purpose of this overall project is ... to provide centralized credentialing and privileging services and support to the United States Army Reserve (USAR) Command with initial entry credentialing, maintenance of credentialing and privileging, and support the Centralized Credentials Privileging… more
- Leidos (Rockville, MD)
- …Looking for an opportunity to make an impact!! Leidos currently has an opening for a Help Desk Analyst ( Tier 1). This is an exciting opportunity to use ... program under the Nuclear Regulatory Commission (NRC). In this mission we provide Tier 1 Help Desk Support to the NRC's user community. All assistance is… more
- General Dynamics Information Technology (Quantico, VA)
- …some of the world's most complex technical challenges. The Navy **NCIS** team is searching for ** Help Desk Analyst - Tier I** to join their program in ... Be Able to Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** End User Support,ITSM,Remedy Help Desk… more
- Oneida Technical Solutions (Rome, NY)
- …Continue growing your skills and knowledge. A week in the life of a Help Desk Support Specialist, Tier I: + Use software systems engineering and applications ... a minimum of 1 year of experience as a Help Desk Support Specialist for the federal...user problems and providing the ability to handle all Tier One issues. Job Requirements + Secret security clearance… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will ... and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support...to prevent their reoccurrence. + Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first ... more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution. + Remote… more
- INTECON (Fort Huachuca, AZ)
- …DOD Security Clearance Required (Secret or Higher) Job Role: EKMS / KMI - Tier 2 Help Desk Technician Location: Onsite - Fort Huachuca, Arizona Job Type: ... $45-70K Job Posting Estimated Close Date: 5/1/2024 INTECON is seeking a full-time Tier 2 Help Desk Technician at Ft. Huachuca, AZ. This position will support… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk Guantanamo Bay Cuba, NM (http://maps.google.com/maps?q=Guantanamo+Bay+Cuba+NM) Job Type Full-time Description Location:Guantanamo Bay Cuba ... on position level Required Experience: 2-5 Years PingWind is looking for a Tier 2 - Help Desk Technician who also knows VTC systems to work out of US Naval… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 1 Help Desk Support Services Specialist** to join ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- SAIC (Las Vegas, NV)
- …challenging career with SAIC in Las Vegas, NV. Duties: + The qualified applicant will provide Tier II help desk support to users unable to resolve tech ... is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team...issues that exceed Tier 1 level support. + The candidate must provide… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team… more
- Koniag Government Services (Baltimore, MD)
- …**Job ID 2390216** **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a ... spending accounts, paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical… more
- T and T Consulting Services (San Antonio, TX)
- …and printers. + Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. + Provide a ... weekly report on the age of tickets currently in the queue, most common problem reported during the week, average time to close a ticket by technician, average time to close a ticket by type, and average time to close a ticket by week and by month. +… more
- General Dynamics Information Technology (Arlington, VA)
- …Level:** Secret clearance + **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help ...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- General Dynamics Information Technology (Edwards AFB, CA)
- …+ **Security Clearance Level:** Active Secret + **Required Experience:** 5 years supporting Help Desk Tier 1 operations. + **Required Certifications:** ... 6 years of work experience with an AA/AS Degree. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite at Edwards AFB, CA.… more
