- Randstad US (Clive, IA)
- …equivalent experience). + Proven experience in a leadership role within an IT service desk or helpdesk environment, preferably in a managed service ... experience). + Proven experience in a leadership role within an IT service desk or helpdesk environment, preferably in a managed service provider… more
- Envista Holdings Corporation (Madison, WI)
- …clear and concise communication is necessary to avoid confusion. + Customer Focus: The IT Helpdesk and Tech Support team exists to support our customers, the ... +, CCNA **Competencies:** + Sense of Urgency: IT issues usually start at the IT help desk . Must understand and direct the team to address issues by the… more
- Red River (Arlington, VA)
- …issues and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and customer satisfaction. + Supervise ... is required. + Minimum 5 years' experience with help desk support and operation in a DoD IT...skills with the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... Helpdesk , ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk...Active TS/SCI Clearance + Minimum 5 years' experience with helpdesk support and operation in a DoD IT… more
- TEKsystems (New Iberia, LA)
- Description: Reporting to the IT Helpdesk Manager, you will be providing Level 1/2 IT Services to internal employees. Following ITIL/ITSM principals, you ... ticket, including resolution verification. You will collaborate with other IT Groups, using child tickets and tasks to coordinate...desk support, Help desk , Troubleshooting, Customer service , Service desk , Windows 10,… more
- Lucid Software (Salt Lake City, UT)
- ** IT Helpdesk Technician** at Lucid Software Salt Lake City, UT Lucid Software is a leader in visual collaboration, helping teams see and build the future from ... excellence in every area. We are looking for an IT Helpdesk Technician that is interested in...employee about hardware or software-related issues, including closing support desk tickets and replying to email & chat requests… more
- GCyber (Arlington, VA)
- …Helpdesk Lead CAB Manager for Tech Control to oversee and enhance our help desk operations within a dynamic DoD IT environment. This role involves managing ... Develop and implement policies and procedures for the help desk team to ensure consistent service quality...Management. + Minimum 5 years of experience in help desk support and operations within a DoD IT… more
- Bozeman Health (Bozeman, MT)
- …+ Writes and updates IT documentation and articles. + Utilizes helpdesk service management platform to create and maintain asset catalogs, ticket ... for new hires. Maintains parts inventory and logs all service /repair activity. This position will answer phones and e-mails...of IT related questions and concerns. The IT Helpdesk Technician will escalate to the… more
- Belcan (Cranberry Township, PA)
- …*Call Center technologies Preferred skills *1 year of experience in our Global IT Service Desk function is highly preferred *Advanced troubleshooting ... Helpdesk Representative (Bilingual French) Job Number: 349074 Category: Help Desk / Support Description: Job Title: Helpdesk Representative (Bilingual… more
- Chenega Corporation (Springfield, VA)
- …customer service in support of customer request when contacting the Single-Point-of-Contact IT Service Desk This position is contingent upon contract ... Senior Helpdesk Specialist- VA Springfield, VA Join our Talent...calls received; or route user support calls to appropriate IT Help Desk + Attempt First Call… more
- SAIC (Fort Huachuca, AZ)
- …1 Helpdesk , onsite, at Ft Huachuca, AZ** to support the **US Army Enterprise Service Desk ** to troubleshoot and remedy any Tier 1 Helpdesk issues such ... as email access and computer problems within a high-volume service desk environment. **NOTE: This position will...more of related experience + Experience in a customer service or helpdesk role + Must be… more
- TEKsystems (Flint, MI)
- Job Description: The Helpdesk Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, ... Helpdesk Technician will provide a high level of service to end users requesting support or reporting trouble...and software + Develop and maintain detailed documentation of IT systems and procedures + Act as escalation point… more
- Heritage Ministries (Gerry, NY)
- …resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk . Tasks include end user support, performing PC ... Ministries is in growth mode and currently seeking a Helpdesk Technician to join our team! The Helpdesk...every day! Apply now! Responsibilities: + Provide excellent customer service that will enhance and support Company operations and… more
- TEKsystems (Hartselle, AL)
- …not required skill * Taking around 25 calls/day * Most calls are escalated from L1 service desk to this team * Two-step interview, can do first step early next ... Description: The purpose of the IT deskside services technician role is to provide...other technical challenges that end-users may encounter. * Customer service skills: Strong interpersonal skills and a customer … more
- Chenega Corporation (St. Louis, MO)
- … service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + ... **Req ID:** 31035 **Summary** **Junior Helpdesk Specialist** **St. Louis, MO** Chenega Agile Real-Time...received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First… more
- Motion Recruitment Partners (Hatboro, PA)
- …system monitoring to ensure service level agreements are met and alerts appropriate IT staff and management of any downtime or missed SLAs + Work in partnership ... Helpdesk / Desktop Support Hatboro, PA **Onsite** Contract...severity and impact and documents details in the Help Desk tracking system + Diagnose, troubleshoot and attempt to… more
- Wheeler Clinic (Plainville, CT)
- Helpdesk Technician-Information Technology Plainville, CT 06062, USA Req #1473 Thursday, May 23, 2024 Wheeler's vision is that all people will have the opportunity ... at all stages of life. POSITION SUMMARY The Help Desk Technician ensures proper computer operation so that end...of relevant experience is required or completion of a IT trade program or BA/BS in the field of… more
- RTX Corporation (Schriever Air Force Base, CO)
- …(SOP) documentation, comfortable with interacting professionally with users and customers in a IT service type setting including via phone, email, IM, and face ... a rapidly evolving global market. We are seeking a Helpdesk System Administrator to work onsite at Schriever Space...This position will be customer facing, so refined customer service skill, in addition to IT skills… more
- TEKsystems (Chicago, IL)
- …profiles setup and app troubleshooting Experience working with Ticketing Systems Skills: Help desk , Active directory, Service desk , Windows 10, Technical ... system, Office 365, Exchange, Windows Top Skills Details: Help desk ,Active directory, Service desk ,Windows 10,Technical support,Ticketing system,Office… more
- Insight Global (Reston, VA)
- …Degree (or higher) in any field - 1-3 years of professional experience in a helpdesk or service desk role - Prior experience troubleshooting: MS Office ... Job Description Insight Global is hiring for a Help Desk Technician to join our client in Reston, VA...and work with internal employees and stakeholders to resolve IT issues. You will work on a team of… more