- Epsilon, Inc (Kansas City, MO)
- …and other Federal partners depend upon DISC's highly complex and interconnected technology infrastructure to conduct their operations. To better support this ... from Remedy to ServiceNow. + Conduct in-depth analysis of ITIL processes ( incident , change, service request, problem...focus on IT service management. + In-depth knowledge of ITIL practices, Agile Scrum methodology, and ITSM … more
- Red River (Lexington, MA)
- …identify areas for improvement **Qualifications** **Education** + Bachelor's degree in Information Technology , Business Administration, or related field + ... dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and hands-on experience...our consumer privacy notice. The notice provides you with information about what Red River Technology LLC… more
- Insight Global (Plano, TX)
- …https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 5+ years of experience as an incident manager - Strong ITSM experience ( ... Job Description The Incident Manager plays a key role...ITSM ) processes by actively supporting change, problem, and incident management workflows; ensuring timely resolution, minimizing disruptions, and… more
- Travelers Insurance Company (St. Paul, MN)
- …+ Opens problems and, on a monthly basis, generates an overview of incident information to identify problems. + **Problem Management:** Analyzes Incident ... you do and where you do it. **Job Category** Technology **Compensation Overview** The annual base salary range provided...Is the Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident ,… more
- CUNY (New York, NY)
- …6) - Provisional **GENERAL DUTIES** IT Computer Systems Managers manage and direct an Information Technology area at a College or University level. They set ... Director of ITSM & ServiceNow (IT Computer Systems Manager...QUALIFICATIONS** Six (6) years of progressively responsible full-time paid information systems technology experience,at least eighteen (18)… more
- Link Solutions Inc (Adelphi, MD)
- …+ Experience working in a Department of Defense (DoD) environment. + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at...Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM )… more
- Guardian Life (Holmdel, NJ)
- Overview: Guardian Life is looking for a dynamic Manager of Major Incident , Problem, and Change & Release Management to join our team! **You Are:** + Seasoned ... ITSM professional dedicated to maintaining seamless technology ...resolution, and implementing effective change management practices + Dynamic Manager of Major Incident , Problem, and Change… more
- Insight Global (Henrico, VA)
- …in concert with global technology teams, monitoring critical systems, and communicating technology incident information to Senior Executives at Bank of ... or technology operations -Strong understanding of IT service management ( ITSM ) principles and practices -Proficiency with incident tracking and collaboration… more
- Centene Corporation (Austin, TX)
- …active major incident calls as a **Senior Major Incident Manager (MIM)** for the Business Technology Solutions organization, ensuring timely and ... changes everything for our 28 million members by using technology to improve health outcomes around the world. As...ITSM ), Enterprise Service Management (ESM), relevant network systems, ITIL framework and practices **Soft Skills:** + Seeks to… more
- Insight Global (Oklahoma City, OK)
- …of ITIL certification o Experience implementing and maturing ITIL processes ( Information Technology infrastructure library ) o Ideally 1+ more ... who have implemented and matured ITIL processes and hold additional ITIL Practice Manager certifications. Experience working in a hospital setting is… more
- Entergy (New Orleans, LA)
- …in IT service management. **Minimum Requirements:** + Bachelor's degree in Computer Science, Information Technology , or a related field. + 2+ years of experience ... abilities required of the position** + Bachelor's degree in Information Technology , Computer Science, or a related...cause analysis (RCA) and IT service management frameworks (eg, ITIL ). + Proficiency in using ITSM tools… more
- Kansas Judicial Branch (Topeka, KS)
- …analysis to improve IT service delivery through IT frameworks such as Information Technology Infrastructure Library ( ITIL ) and IT Service Management ... the direction of the Deputy Chief Information Technology Officer, the IT Support Manager plays...( ITSM ). Additionally, the IT Support Manager serves as a key liaison between IT teams,… more
- NTT America, Inc. (Denver, CO)
- …multi-task, set priorities and meet deadlines. + Advanced knowledge of ITIL ( Information Technology Infrastructure Library ) practices is desirable. + ... and industry best practices. + Advanced understanding of various information technology domains, including infrastructure ,...degree or equivalent in Business or Information Technology or related field. + ITIL certification… more
- Link Solutions Inc (Adelphi, MD)
- …computing environment certification within 6 months of hire. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + CCIE certification. + Familiarity… more
- Link Solutions Inc (Adelphi, MD)
- …network configurations and upgrades while minimizing downtime. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Experience creating and modifying… more
- Georgia Systems Operations (Tucker, GA)
- …Corporation's goals and objectives. Job Duties: + Process Management: Execute and oversee ITIL and ITSM processes, including incident management, change ... : A Bachelor's degree in Computer Science, Business Administration, Information Technology , Engineering, Science, or a related...also be considered. Responsibility: Assists in the execution of ITIL and ITSM processes (eg, incident… more
- HCA Healthcare (Nashville, TN)
- …Summary and Qualifications** The Manager , Expanse IT Operations is a pivotal Information Technology leadership role that oversees a team of Expanse Command ... individual is recognized. Submit your application for the opportunity below: Manager Expanse IT Operations Center HCA Healthcare **Benefits** HCA...ITSM key processes in order to enable other ITSM processes including: + Incident Management +… more
- Carnival Cruise Line (Seattle, WA)
- …company values and operational standards. **Requirements** + Bachelor's degree in Information Technology , Computer Science, Business Administration, or a related ... Line is looking for in its IT Service Delivery Manager . Is this you? **Responsibilities** + ** ITSM ...+ ** ITSM Standards & Process Optimization:** Enforce ITSM standards across request, incident , change, problem,… more
- WSP USA (Los Angeles, CA)
- …processes **Required Qualifications** **Education & Experience** + Bachelor's degree in information technology , Computer Science, or related field + Minimum ... ITIL v4 framework principles + Implement and optimize ITIL v4 processes including Incident Management, Problem...**Reporting Structure** This position reports to the Vice President, Information Technology and works closely with WSP… more
- Leidos (San Antonio, TX)
- …Active ServiceNow Professional Implementer Certification. + Demonstrated proficiency with ServiceNow ITSM modules including CMDB. + ITIL v4 Foundation ... enterprise service desk suite of tools specifically, ServiceNow. The Service Operations Manager will oversee the Service Desk multi-tiered team along with ServiceNow… more
