- Emory Healthcare/Emory University (Atlanta, GA)
- …**MINIMUM QUALIFICATIONS:** + Bachelors Degree in IT related field. + 7 years of Information Technology experience. + ITIL Foundations and IT Service ... and implementation. + Collaborate with Emory University Office of Information Technology (OIT) partners for related processes...members. + Provide feedback on junior staff performance to ITSM manager . + Perform other responsibilities as… more
- Insight Global (Mclean, VA)
- …role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed. Essential Duties ... analysis, adherence tracking, and automated reporting. Reports findings to Manager of ITSM & Business Applications for...Incident response and Problem Management investigations. - Compiles ITSM reports on a monthly and quarterly, and as… more
- Robert Half Technology (St. Paul, MN)
- …team. * Act as a voice in incident response, including serving as incident commander when needed. * Implement ITIL -aligned processes and best practices. * ... Description A leading healthcare technology company is seeking an experienced interim IT...of 5 years of experience as an IT Service Manager ( ITSM ). * Expertise in Freshdesk or… more
- Link Solutions Inc (Adelphi, MD)
- …+ Experience working in a Department of Defense (DoD) environment. + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at...Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM )… more
- Guardian Life (Holmdel, NJ)
- Overview: Guardian Life is looking for a dynamic Manager of Major Incident , Problem, and Change & Release Management to join our team! **You Are:** + Seasoned ... ITSM professional dedicated to maintaining seamless technology ...resolution, and implementing effective change management practices + Dynamic Manager of Major Incident , Problem, and Change… more
- Entergy (New Orleans, LA)
- …in IT service management. **Minimum Requirements:** + Bachelor's degree in Computer Science, Information Technology , or a related field. + 2+ years of experience ... abilities required of the position** + Bachelor's degree in Information Technology , Computer Science, or a related...cause analysis (RCA) and IT service management frameworks (eg, ITIL ). + Proficiency in using ITSM tools… more
- LA Care Health Plan (Los Angeles, CA)
- …Insurance Domain expertise Licenses/Certifications Required Licenses/Certifications Preferred Information Technology Infrastructure Library ( ITIL ) ... Manager , Technology Application Production Support and...Operations/maintenance activities to upkeep Production environments/functions. Act as an Incident Manager and, communicate and provide coverage… more
- Truist (Charlotte, NC)
- …Are you driven to connect the dots that others miss? We're looking for a Technology Incident & Problem Strategist to hunt for systemic risks hidden within our ... into funded, prioritized action. * Framework Familiarity: A solid understanding of ITIL principles ( Incident , Problem, Change Management) and root cause analysis… more
- Kansas Judicial Branch (Topeka, KS)
- …analysis to improve IT service delivery through IT frameworks such as Information Technology Infrastructure Library ( ITIL ) and IT Service Management ... the direction of the Deputy Chief Information Technology Officer, the IT Support Manager plays...( ITSM ). Additionally, the IT Support Manager serves as a key liaison between IT teams,… more
- NTT America, Inc. (Denver, CO)
- …multi-task, set priorities and meet deadlines. + Advanced knowledge of ITIL ( Information Technology Infrastructure Library ) practices is desirable. + ... and industry best practices. + Advanced understanding of various information technology domains, including infrastructure ,...degree or equivalent in Business or Information Technology or related field. + ITIL certification… more
- Link Solutions Inc (Adelphi, MD)
- …computing environment certification within 6 months of hire. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + CCIE certification. + Familiarity… more
- ManTech (Doral, FL)
- … detection, threat analytics, security incident and event management (SIEM), information technology (IT), and operations incident response. + Experience ... (eg, ITIL Managing Across the Lifecycle, ITIL Specialist: Incident Management), Control Objectives for Information and Related Technology … more
- Link Solutions Inc (Adelphi, MD)
- …network configurations and upgrades while minimizing downtime. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Experience creating and modifying… more
- Georgia Systems Operations (Tucker, GA)
- …Corporation's goals and objectives. Job Duties: + Process Management: Execute and oversee ITIL and ITSM processes, including incident management, change ... : A Bachelor's degree in Computer Science, Business Administration, Information Technology , Engineering, Science, or a related...also be considered. Responsibility: Assists in the execution of ITIL and ITSM processes (eg, incident… more
- General Dynamics Information Technology (Fairfax, VA)
- …None **Job Family:** Software Engineering **Skills:** BMC Helix,BMC Remedy, Information Technology Infrastructure Library ( ITIL ) **Certifications:** ... of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **BMC Remedy / Helix** **Associate** with… more
- Carnival Cruise Line (Seattle, WA)
- …company values and operational standards. **Requirements** + Bachelor's degree in Information Technology , Computer Science, Business Administration, or a related ... Line is looking for in its IT Service Delivery Manager . Is this you? **Responsibilities** + ** ITSM ...+ ** ITSM Standards & Process Optimization:** Enforce ITSM standards across request, incident , change, problem,… more
- WSP USA (Los Angeles, CA)
- …processes **Required Qualifications** **Education & Experience** + Bachelor's degree in information technology , Computer Science, or related field + Minimum ... ITIL v4 framework principles + Implement and optimize ITIL v4 processes including Incident Management, Problem...**Reporting Structure** This position reports to the Vice President, Information Technology and works closely with WSP… more
- Koniag Government Services (Huntsville, AL)
- Koniag Information Technology Services (KITS), a Koniag Government Services company, is seeking an experienced Service Desk Manager to support our Army ... desk providing technical support for Army Materiel Command's (AMC) Global Information Technology Operations Center (GITOC), Unified Communications (UC), and… more
- Zions Bancorporation (Midvale, UT)
- Zions Bancorporation is seeking an Information Technology Operations Manager with ITIL , ITSM , and strong operational leadership experience to join ... us transform our workforce of the future, today. The ITSM Manager is responsible for overseeing the...software, FTE/contractors, and professional services. + Serve as a Technology Foundation Product Owner/Project Manager (POPM) through… more
- ManpowerGroup (Indianapolis, IN)
- …IT strategy for help desk management supporting all offices leveraging the ITIL framework for Incident Management, Problem Management, Change Management, Service ... Software Licensing, and Invoicing** + **Continuous Improvement** - Evolve ITIL -based processes ( incident , request, knowledge, change management, service… more