- OSI Digital (Irvine, CA)
- …management of all IT major incidents and continuously improve the Major Incident Management process. Collaborate with multiple departments to ensure the ... decisions regarding new processes and procedures for the Major Incident Management process. Job Responsibilities: + Designs...safe practices. + Apply a structured methodology and lead change management activities + Assess the … more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …* 3 years exposure to Service Management / ITIL framework and concepts ( incident , problem, change management , RCA) * 2+ years of proven demonstrated ... and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test...into the CIO Morning Meeting report slides. Content may change as the Government reporting requirements change … more
- JPMorgan Chase (Plano, TX)
- …+ Experience executing on processes in scope of the Information Technology Infrastructure Library ( ITIL ) framework **Preferred qualifications, ... to service restoration + Lead incident , problem, and change management in support of full stack technology systems, applications, or infrastructure… more
- Capgemini (Austin, TX)
- …into Service Management Team and therefore works closely with Incident Management , Problem Management , Change Management , Service Desk Capgemini ... Managers, and Regional/Global Change Managers; * Oversees the Incident Management process delivery; * Pro-actively Identify operational issues and… more
- Henry Ford Health System (Detroit, MI)
- …methodologies such as Lean, Six Sigma, or TQM. + Working knowledge of Incident /Problem/ Change Management frameworks such as ITIL v3, COBIT, or ISO ... the maturity level achievement EDUCATION/EXPERIENCE REQUIRED: + Bachelor's Degree in Information Technology , Management Engineering, Business or related… more
- Georgia Systems Operations (Tucker, GA)
- …+ Process Management : Execute and oversee ITIL and ITSM processes, including incident management , change management , asset management , and ... : A Bachelor's degree in Computer Science, Business Administration, Information Technology , Engineering, Science, or a related...execution of ITIL and ITSM processes (eg, incident management , change management… more
- General Dynamics Information Technology (Aurora, CO)
- …Family:** IT Infrastructure and Operations **Skills:** Hardware Support, Information Technology (IT) Infrastructure ,Technical Support,Troubleshooting ... asset & configuration management of the operational baseline, support overall incident and change management + Troubleshoot, diagnose, isolate, and… more
- General Dynamics Information Technology (Aurora, CO)
- …Family:** IT Infrastructure and Operations **Skills:** Computer Hardware, Information Systems, Information Technology (IT) Systems **Certifications:** ... asset & configuration management of the operational baseline, support overall incident and change management + Troubleshoot, diagnose, isolate, and… more
- Insight Global (Providence, RI)
- …are followed. Essential Duties and Responsibilities: - Perform operational activities for Incident , Problem, Change Management and other existing IT ... and Requirements - 2+ years of experience with Major Incident Management , Change Management...Ability to obtain a 6c Public Trust Clearance - ITIL Foundation Certificate in IT Service Management … more
- Insight Global (Oklahoma City, OK)
- …of ITIL certification o Experience implementing and maturing ITIL processes ( Information Technology infrastructure library ) o Ideally 1+ more ... tiered huddles, reporting on service performance, and managing core ITIL processes. This individual will collaborate closely with clinical...within IT service management within ServiceNow o Incident management o Change … more
- Insight Global (Juno Beach, FL)
- …LDAP/Kerberos, SAML/OIDC/OAuth2, SCIM, PKI. * Experience with ITIL /SRE practices and incident / change management . * Proven success in audit readiness and ... and self-service tools. * Drive proactive monitoring and alerting via SIEM/observability platforms. Incident , Problem & Change Management * Act as Major… more
- Somatus (Mclean, VA)
- …processes to ensure that Knowledge Management guidelines are used between Service Desk, Incident , Problem & Change Management groups. Incident and ... Management : + Provide guidance and support for incident and problem management activities to ensure...continuous improvement and delivering results. + Experience in project management , change management , and vendor… more
- Toyota (Plano, TX)
- …in ServiceNow GRC application. + Experience in Work with ServiceNow modules, including Incident Management , Change Management , Problem Management ... + Bachelor's Degree (or higher) in Computer Science, Business Administration, Management Information Systems or related discipline, or equivalent professional… more
- CIBC (New York, NY)
- …broader technology team. Apply Information Technology Infrastructure Library ( ITIL ) practices for incident , change , and problem ... Technology develops and supports xTrader, CIBC's cross-asset portfolio management platform. xTrader is a suite of .NET applications...asset. + Experience with ITIL , including an incident , problem, and change management … more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …holidays as needed. Preferred Skills . Familiarity with ITIL processes, including Incident , Problem, and Change Management . . Experience in 24x7 ... to ensure operational continuity. . Enforce adherence to standard operating procedures (SOPs), incident response workflows, and change management policies. .… more
- Travelers Insurance Company (St. Paul, MN)
- …Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident , Problem, and Change Management , emphasizing data analysis. The ... monthly basis, generates an overview of incident information to identify problems. + **Problem Management :**...instructions and training in support of change management . + Conducts post-implementation change incident… more
- KeyBank (Amherst, NY)
- …with incident management protocols. + Adhere to ITIL ( Information Technology Infrastructure Library )-based processes and contribute to the ... engineering background (preferred) **Licenses and Certifications** + ITIL ( Information Technology Infrastructure Library ) Foundation certification… more
- TEKsystems (Tunkhannock, PA)
- …Science * Data Analysis * Information Systems * Information Technology Infrastructure Library * IT Service Management * Linux * Microsoft Azure * ... role conducts routine installations and configurations and executes scripted change management activities while adhering to incident , change , and problem… more
- Corteva Agriscience (Indianapolis, IN)
- …focus and a service-oriented mindset. + Extensive experience with ITIL processes, incident , problem and change management ( ITIL certification is ... + A Bachelor's or Master's degree in computer science, Information Technology , Business Administration, or a related...management tools like ServiceNow for managing IT services, incident resolution, and change management .… more
- HP Inc. (Harrisburg, PA)
- …Science * Data Analysis * Information Systems * Information Technology Infrastructure Library * IT Service Management * Linux * Microsoft Azure * ... role conducts routine installations and configurations and executes scripted change management activities while adhering to incident , change , and problem… more