- General Dynamics Information Technology (Quantico, VA)
- …Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT means ... how agencies operate. Our work depends on **Help Desk Analyst Tier I** joining our IT Technology...Criminal Investigative Service (NCIS)** is an organization of approximately 2 ,000 personnel of which 700 serve at HQ and… more
- Indigo IT, LLC (Athens, GA)
- …if beyond the capabilities of the service desk, escalate the help desk ticket to the appropriate Tier 2 or Tier 3 work center for resolution. + Ensure proper ... high level of efficiency and support. The Service Desk Analyst shall follow standard ITSM processes and...optimal and efficient customer service. JOB RESPONSIBILITIES: + Provide Tier 1 service desk support for moderately complex technical… more
- Motion Recruitment Partners (Fort Worth, TX)
- PTC Change Analyst Fort Worth, TX **Hybrid** Contract Our client...will have the opportunity to work a hybrid schedule ( 2 - 3 days onsite). **What You Will Be ... the United States in search of an IT Change Analyst . This opportunity will be a 12 month contract...the PTC Change Management Process within the BMC Remedy ITSM Application. + Provide assistance with updating and maintaining… more
- Acclaim Technical Services (Mclean, VA)
- …firms and continues to grow. We are actively hiring a Technical Support Analyst , Staff with TS/SCI clearance and polygraph to join our Mission Technology Division ... support to the IT infrastructure and mission applications, including Tiers 0- 2 , which includes problem recognition, research, isolation, resolution, and follow-up… more
- University of Oregon (Eugene, OR)
- …Technology, Computer and Information Science Department: Information Services Classification: Analyst Programmer 2 Appointment Type and Duration: Regular, ... Ongoing Salary: $60,816 - $112,872 per year FTE: 1.0 Hybrid Eligible, 2 Positions Available Review of Applications Begins August 22, 2024; position open until filled… more
- Southwire (Carrollton, GA)
- …of newly acquired sites. **Key Responsibilities** Direct supervision of the IT-OT Infrastructure Tier 2 IT team, including systems, processes, and hardware to ... providing additional troubleshooting to escalated incidents from Technical Support Analyst I ( Tier 1). The IT-OT Infrastructure...to provide IT services. * Full understanding of ITIL, ITSM , and ITAM processes. * Customer-centric with a proven… more
- Army National Guard Units (Lincoln, NE)
- …provides initial incident information to the Incident Response (IR) Specialty. Provides Tier II support for end-user hardware failures. Responds to a variety of ... levels. Applies appropriate security measures consistent with approved security standards. 2 . Provides support and guidance on installing, and operating personal… more
- Capgemini (Houston, TX)
- …areas are: 1. **Cloud Services** : Exploiting the cloud at speed and scale 2 . **Employee Experience Services** : Making the "future of work" work for our clients ... and/or Service Design + ITIL Process design experience + ITSM knowledge + ITIL certification or training + Six...to differentiate from the competition . Works with Deal Analyst to set up commercial modeling tools and create… more
- William C Brown Inc (Bowie, MD)
- …- Tues 7:00 AM - 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk ... experience running Linux commands and working with Windows servers (> 2 years). + ITSM products (ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience… more
- Army National Guard Units (Springfield, IL)
- …a IT SPECIALIST (CUSTOMER SUPPORT) TITLE 32, GS-2210-9/11, you will be providing Tier II technical support at the Service Desk and responsible for customer ... to the appropriate levels; document actions taken in Remedy ITSM or the current work ticket tracking system; and...as computer operator or assistant, computer sales representative, program analyst , or other positions that required the use or… more