- City of New York (New York, NY)
- …work schedule Mon - Fri from 9 am - 5 pm. The Interactive Voice Response ( IVR ) Specialist is responsible for managing and supporting IVR infrastructure and ... data circuits, 21 videoconferencing endpoints, audio-visual technologies, and I2 IVR applications and call centers. This position will be...meetings with business users to capture business requirements for IVR system - Manage and support an IVR… more
- Insight Global (Hopewell Township, NJ)
- …Description Our top Pharmaceutical client is seeking a Documentation and Validation specialist to join their External Call Center team within their Patient ... supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes.… more
- Corcentric (Des Moines, IA)
- As a Bill Pay Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will play a key role in ... adding you into the mix! As a Bill Pay Specialist , you will: + Process payments through online portals...Process payments through online portals and Interactive Voice Response ( IVR ) systems. + Handle inbound and outbound calls using… more
- Metro Nashville Government (Nashville, TN)
- 911 Telecommunications Specialist (IS Advisor 1) Print (https://www.governmentjobs.com/careers/nashville/jobs/newprint/5076340) Apply 911 Telecommunications ... Specialist (IS Advisor 1) Salary $105,861.00 Annually Location Nashville,...IPFLEX, Ciena), managed services, recording servers, Interactive Voice Response ( IVR ), Automatic Call Distribution (ACD), and related components. +… more
- NRG Energy, Inc. (Houston, TX)
- …**Position Summary** We are seeking a results-driven **AI Analytics Specialist ** to lead data-driven decision-making through advanced analytics, artificial ... (KPIs) and trends. . Analyze large datasets from multiple sources (eg, CRM, IVR , chatbots, call logs) to identify opportunities for improvement and validate AI… more
- Bank OZK (Alpharetta, GA)
- …in systems, processes, and procedures. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. + ... Follows Bank policy, procedures and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities + Knowledge of PC technology. + Knowledge of online banking software functionality. + Knowledge of internet terms, access, and usage. +… more
- Bank OZK (Ozark, AR)
- …in systems, processes, and procedures. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. + ... Follows Bank policy, procedures, and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities + Knowledge of Consumer Lending Products/Loans. + Knowledge of online banking software functionality. + Knowledge of internet terms, access,… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- ChenMed (Louisville, KY)
- …approved (when needed). + Schedules patient (Preferred Providers List of Specialist ) and notifies them of appointment information, including, date, time, location, ... etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and...patient was notified. + Referrals have been sent to specialist office & confirmed receipt. + Prepares and actively… more
- ChenMed (St. Louis, MO)
- …approved (when needed). + Schedules patient (Preferred Providers List of Specialist ) and notifies them of appointment information, including, date, time, location, ... etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and...patient was notified. + Referrals have been sent to specialist office & confirmed receipt. + Prepares and actively… more
- ChenMed (Jacksonville, FL)
- …approved (when needed). + Schedules patient (Preferred Providers List of Specialist ) and notifies them of appointment information, including, date, time, location, ... etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and...patient was notified. + Referrals have been sent to specialist office & confirmed receipt. + Prepares and actively… more
- Hawaiian Electric (Honolulu, HI)
- …and functionality of the Customer Information System (CIS), Interactive Voice Response ( IVR ), rules and rates, products and services, customer website and portal, ... schedules, work plans, expenditures and assignments. + Collaborates with training specialist and peers to document workflow, processes and procedures, create… more
- Tyto Athene (Woodlawn, MD)
- …ACD design and troubleshooting Call Pilot applications and Voice Services, IVR applications and product capabilities/engineering. + Install, terminate, and test ... and Applications + ISDN BRI Translations and Applications + Nortel Certified Support Specialist - CS2K VoIP Call Server is required. + Knowledge of VoIP is… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst** **Job Class: Information Technology Specialist 1** **Agency: Minnesota IT Services** + **Job ID** : 89306 + ... requests received via the IT Service Management (ITSM) ticketing system or phone IVR , the EUS team consistently provides timely and effective support. This is made… more
- Scotiabank (Dallas, TX)
- …success of the US IT End-User Operations - IT Technical Support Specialist in United States ensuring specific individual goals, plans, initiatives are executed ... and remote access technologies * Excellent knowledge of Service Now and phone IVR systems * Top-notch Troubleshooting skills * Must possess excellent oral and… more
- JPMorgan Chase (Tampa, FL)
- …product or line of business. We will analyze the Client and Specialist experiences from beginning to end and deliver industry-leading servicing strategies that ... including driving self-service options. **Job responsibilities** + Partner with Call Routing, IVR Team, Workforce Planning and other cross LOB teams to review and… more