- Leidos (Washington, DC)
- **Description** The Digital Modernization Sector has an opening for an Incident / Problem / Queue Manager to work in Washington, DC. **Specific duties ... workflows, SOPs, work instructions, and any other requirement documents pertaining to Queue Management and Incident & Problem Management + Must be able to… more
- Link Solutions Inc (Adelphi, MD)
- …for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. + Must be a US ... + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for ensuring...improve efficiency and service delivery. + Identify and analyze incident trends to drive problem management and… more
- Molina Healthcare (IA)
- **Job Description** **Job Summary** As the Manager , Protection Services Operations Center (PSOC), you will be a member of Molina Healthcare's Protection Services ... ensuring the execution of the physical security controls, threat/risk analytics, and incident intake and crisis management support for the enterprise. This role… more
- Vail Resorts (MO)
- …is first). **Job Summary:** **Vail Resorts is seeking a Senior IT Production Manager to lead our high-energy and dynamic Retail Applications team.** Partnering with ... system stability and enhance guest experiences. **As a Senior IT Production Manager , you will:** + **Oversee the day-to-day operations** of the Retail Applications… more
- Gilead Sciences, Inc. (Raleigh, NC)
- …illnesses worldwide. We are seeking a dynamic and experienced **Security Operations Manager ** to lead and enhance our cybersecurity operations. This role is ideal ... with over five years of experience in cybersecurity, risk management, and incident response. The successful candidate will be responsible for orchestrating threat… more
- ManpowerGroup (Philadelphia, PA)
- …and escalation notes **ITIL Process Awareness** + Follow ITIL workflows for change, incident , and problem management + Ensure proper handover and escalation ... **Summary** We are seeking a highly skilled Cisco Call Manager / Unified Communications Engineer to lead the design, implementation, and support of our enterprise… more
- Ensono (Dover, DE)
- …Teams, Sharepoint + ServiceNow, or similar ITSM tool, skills including Incident , Request, Change and Problem ticket workflows WhyEnsono ... Manager , IMS Mainframe Systems ProgrammingRemote - United StatesJR012013...projects with client and BU activity. Manage team's ticket queue and following up on aging tickets Provide risk… more
- Huntington National Bank (Akron, OH)
- …bureau, core TM platforms), including roadmap alignment, SLAs, change management, and incident / problem management with Technology. + Co‑lead M&A and large client ... while elevating controls, resiliency, and colleague productivity. Senior Product Manager , Commercial Operations is the accountable owner for defining the… more
- Leidos (Indianapolis, IN)
- …way we do business. Leidos is seeking a highly skilled **Contact Center Manager ** to lead our federal-agency omnichannel contact center program. This role is central ... ensure efficient and effective service delivery, managing staffing, scheduling, and real-time queue management to meet service levels and KPIs + Develop and… more
- Scotiabank (OR)
- …relationships with management in all support units regarding system availability, incident management, event management, request fulfillment, problem management, ... for the unresolved incidents/problems/tasks. + Deliver weekly reports and analysis to the manager that include turnaround times for incident closures, types of… more
- MUFG (San Francisco, CA)
- …Android, and other products to deliver optimal performance. + Maintain ticketing queue with a focus on incident management, ticket prioritization, escalations ... advice, guidance, and training to end-user base. + Follow the Change, Release, Incident , and Problem Management policies. + Analyze and troubleshoot complex… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …in ticketing system, and compliance to current & future KPI's and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. ... under the direction of the IT Systems Support Supervisor, IT Systems Support Manager , and/or Network & Security Team. * Implements, Maintains, & Supports any future… more
- Weill Cornell Medical College (New York, NY)
- …or higher level support experience highly desired. + Experience with Service Now for incident , problem , and task management is preferred. + Previous hospital or ... ensure best customer experience. Follows direction of Service Desk Supervisor, Support Services Manager and other leadership in ITS to achieve the mission of the… more
- Cognizant (Greenville, SC)
- …Windows-based systems, with some Linux machines. . Manage the ServiceNow ticket queue by reviewing open tickets and following approved ticket workflows. . Prioritize ... teamwork. . Perform other duties as assigned by the End-User Computing (EUC) Manager . **What you'll need to succeed (required skills):** . Strong understanding of… more
- ITT (NY)
- …integrated applications. + Responsible to act as a true "Business Relation Manager " to understand business requirements and the issues in Manufacturing, Finance, ... issues with Epicor-ERP applications and other connected Bolt-Ons systems and monitor ServiceNow queue . + Act as a consultant with the business to understand business… more