- Leidos (Washington, DC)
- **Description** The Digital Modernization Sector has an opening for an Incident / Problem / Queue Manager to work in Washington, DC. **Specific duties ... workflows, SOPs, work instructions, and any other requirement documents pertaining to Queue Management and Incident & Problem Management + Must be able to… more
- Link Solutions Inc (Adelphi, MD)
- …for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. + Must be a US ... + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for ensuring...improve efficiency and service delivery. + Identify and analyze incident trends to drive problem management and… more
- Gilead Sciences, Inc. (Raleigh, NC)
- …illnesses worldwide. We are seeking a dynamic and experienced **Security Operations Manager ** to lead and enhance our cybersecurity operations. This role is ideal ... with over five years of experience in cybersecurity, risk management, and incident response. The successful candidate will be responsible for orchestrating threat… more
- Ensono (Dover, DE)
- …Teams, Sharepoint + ServiceNow, or similar ITSM tool, skills including Incident , Request, Change and Problem ticket workflows WhyEnsono ... Manager , IMS Mainframe Systems ProgrammingRemote - United StatesJR012013...projects with client and BU activity. Manage team's ticket queue and following up on aging tickets Provide risk… more
- The Hershey Company (Hershey, PA)
- …& Events Team including hiring and training. In collaboration with the Attractions Manager , this person will be primarily responsible for creating and executing a ... internal and external customers. The incumbent will support the Manager on Duty (MOD) team during, weekends, weekdays, holidays,...and attire. * The MOD functions as the on-site incident commander during crisis events, serves as direct liaison… more
- Scotiabank (OR)
- …relationships with management in all support units regarding system availability, incident management, event management, request fulfillment, problem management, ... for the unresolved incidents/problems/tasks. + Deliver weekly reports and analysis to the manager that include turnaround times for incident closures, types of… more
- MUFG (Walnut Creek, CA)
- …Android, and other products to deliver optimal performance. + Maintain ticketing queue with a focus on incident management, ticket prioritization, escalations ... advice, guidance, and training to end-user base. + Follow the Change, Release, Incident , and Problem Management policies. + Analyze and troubleshoot complex… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …in ticketing system, and compliance to current & future KPI's and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. ... under the direction of the IT Systems Support Supervisor, IT Systems Support Manager , and/or Network & Security Team. * Implements, Maintains, & Supports any future… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- …information in ticketing system, and compliance to current & future KPI's, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM ... and/or request of the IT Service Support Supervisor, IT Systems Support Manager , or Director. Reviews documentation for accuracy and integration into Knowledge… more
- Sharecare (Topeka, KS)
- …schedule for priority incidents. **Essential Job Functions:** . Work the helpdesk queue during your shift, keep users updated, and hit response and resolution ... enroll and manage Macs with Kandji and Apple Business Manager , partner with the depot on swaps and new...with simple automation using PowerShell or Bash . Join incident calls when needed, take part in the on… more
- University of Washington (Seattle, WA)
- …teams to breakdown and implement initiatives and features in the problem spaces while maintaining alignment with strategies defined by organization leadership ... policy and industry recommended security best practices + Participate in incident response by triaging and troubleshooting emerging incidents and escalating issues… more
- Epsilon, Inc (Alexandria, VA)
- …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... the team in client meetings when technical expertise or incident documentation is required + Address urgent requests for...any team member as required. + Coordinate daily ticket queue management and team assignments to ensure timely resolution… more
- System One (Arlington, VA)
- …overall responsibility for the ITSMS process handling on the Service Desk to include incident , request, problem , event, and risk management. + Manage all Service ... Desk supervisors, trainers, quality manager , and workflow. + Ensure Queue management practices are followed and enhanced + Responsible for successfully meeting… more
- Elevance Health (Atlanta, GA)
- …action. + Provides telephone support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s). + Manages Critical ... Incident Stress Debriefing requests. + Assesses members and assists...benefits available under their health plan. + Manages shared queue to ensure follow ups are completed in a… more
- Veritext Legal Solutions (Orlando, FL)
- …to subcontractors + Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner + Ensure that all jobs are ... + Notify reporters of dailies, expedites, etc.. when necessary + Follow incident procedure to ensure client satisfaction and staff development Key Responsibilities +… more
- Cognizant (Irvine, CA)
- …Windows-based systems, with some Linux machines. . Manage the ServiceNow ticket queue by reviewing open tickets and following approved ticket workflows. . Prioritize ... . Perform other duties as assigned by the End-User Computing (EUC) Manager . **KNOWLEDGE:** . Strong understanding of deskside support operations and key ITSM… more
- ITT (NY)
- …integrated applications. + Responsible to act as a true "Business Relation Manager " to understand business requirements and the issues in Manufacturing, Finance, ... issues with Epicor-ERP applications and other connected Bolt-Ons systems and monitor ServiceNow queue . + Act as a consultant with the business to understand business… more