- United Airlines (Chicago, IL)
- …United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking ... to succeed (Minimum Qualifications):** + 4+ years of experience in high volume contact center , customer service or quantitative analytical areas + Excellent… more
- V2X (Springfield, VA)
- …contract award. #clearance Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support this ... The WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and… more
- V2X (Springfield, VA)
- …responsibility, and professionalism. Responsibilities + V2X is seeking a qualified and experienced Workforce Support Center Manager (WSCM) to support this ... The WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and… more
- Wells Fargo (Irving, TX)
- …grow your career" in the US **About this role:** Wells Fargo is seeking a ** Contact Center Sales Associate Manager in Merchant Services Central Sales** as ... part of Consumer Lending. We are seeking a dynamic and results-driven Contact Center Sales Associate Manager to lead a team of sales professionals within our… more
- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO ... contact center . This leadership role is responsible...+ Drive continuous improvement initiatives across training, quality, and workforce management. + Ensure compliance with company policies, client… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...contact center operations. This role requires a blend of project...providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions,… more
- Paychex (St. Petersburg, FL)
- …experts. Responsibilities + Provides the strategic direction and leadership to the contact center organization responsible for achieving best in class service. ... + Drives customer retention through KPIs and an engaged workforce . Proactively seeks data and client feedback to inform...Preferred + Required: 3 years of experience in Leading contact center supervisor level leaders and individual… more
- Chewy (Louisville, KY)
- **Our Opportunity:** Chewy is seeking a highly skilled Pharmacy Workforce Manager to lead workforce strategy and execution across Chewy's Pharmacist ... managing WFM teams (schedulers, analysts, planners) in a multi-site or remote contact center . + Demonstrated ability to balance service levels, staffing… more
- Chewy (Plantation, FL)
- …years industry experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is seeking a Manager , Workforce Analytics I to join...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- Chewy (Dallas, TX)
- …years industry experience in lieu of degree) + 2-3 years of multi-channel contact center management experience in ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is looking for a **Team** ** Manager , Workforce Management** to join the...Ability to make agile judgement decisions in ambiguous situations contact center performance conditions. + Proven analytical… more
- The Hartford (Hartford, CT)
- …Manager , Workforce Management DESCRIPTION: Reporting to the Director of Contact Center Resource Management (CCRM), the Assistant Director of Personal ... tactical, and strategic implications. + Maintain expertise regarding contact center best practices. Support and employ workforce planning and management… more
- Broadview FCU (Albany, NY)
- …the Buffalo, NY or Albany, NY, and surrounding areas.Summary of Role: The Manager , Workforce Optimization (WFO) is a strategic leader responsible for designing ... strategies across the retail branch network and Member Service Center (MSC). This highly visible role serves as the...investments align with business goals and member needs. The Manager oversees a team of Workforce Analysts… more
- LinkedIn (San Francisco, CA)
- …in global customer-facing or large-scale operational environment, such as customer service, contact center or retail operations + Proven track record of ... create economic opportunity for every member of the global workforce . Our products help people make powerful connections, discover...Planning & Operations team is looking for a Senior Manager of Operations Planning. The Senior Manager … more
- Vivint (UT)
- …5+ years prior experience in one or more of the following fields: Contact Center Management, Workforce Management, Forecasting, Scheduling, Business ... Workforce Management, is responsible for leading the short-term forecasting of contact center demand, scheduling needs, and real-time management of Vivint's… more
- Academy Sports + Outdoors (Katy, TX)
- …study or equivalent years' of work-related experience Work Experiences: + 8+ years of contact center workforce management experience with 4 years of ... management experience required + Contact Center Retail/e-commerce experience a plus Skills:...of customer satisfaction through highly effective scheduling + Oversees workforce management team to provide guidance and direction around… more
- Cognizant (Richmond, VA)
- …and enhance system functionality. + Utilize Genesys Cloud WFM to optimize workforce management and improve operational efficiency. + Implement Genesys Cloud Outbound ... solutions to enhance customer engagement and communication strategies. + Integrate Genesys Cloud APIs to enable seamless data exchange and improve system interoperability. + Oversee the deployment and configuration of Genesys Cloud Architect to ensure optimal… more
- Meta (Frankfort, KY)
- …a Third Party Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling **Public Compensation:** ... click "Apply to Job" online on this web page. **Required Skills:** Product Manager , Workforce Solutions Responsibilities: 1. Develop and automate forecasts at… more
- Comcast (Philadelphia, PA)
- …routing in a multi-site environment to ensure an efficient workload and workforce balance while supporting the organizations' vision, mission and customer access ... strategies. Serves as a liaison and contact for supporting internal and external vendor relationships. Provides subject matter guidance to employees. Has overall… more
- City Wide Facility Solutions (Lenexa, KS)
- …City Wide Franchise is seeking a results-oriented and technology-savvy Call Center Manager to lead a high-performance outbound contact center focused on ... Are you an experienced Call Center Manager or Leader with a...leader who excels at leveraging modern contact center technologies, automation, data analytics, and workforce … more
- CalSTRS (Sacramento, CA)
- …and timely information to make critical life-impacting decisions. Under the supervision of the Contact Center Team Manager , the Contact Center ... Job Posting: Contact Center Analyst State Teachers' Retirement...interested in becoming part of a diverse and inclusive workforce where talent, expertise and wellness are valued, we… more