- Cognizant (Austin, TX)
- **About the role** As a Nice Contact Center Architect , you will make an impact by designing and developing solutions using Nice technologies or ... technologies. You will be a valued member of the Contact Center team and work collaboratively with...leadership and other stakeholders. We are seeking a Technology Architect with 10 to 14 years of experience to… more
- Capgemini (New York, NY)
- Architect - Contact center Choosing...Connect, NICE CXone, Five9, or Cisco Webex Contact Center . * Architect omnichannel experiences ... architect across large-scale transformation programs in the contact center and customer service domain. *...Expertise in leading CCaaS platforms (Genesys Cloud, Amazon Connect, NICE , Five9, Cisco, Avaya). * Strong knowledge of CRM… more
- Toyota (Plano, TX)
- …for** We're seeking a hands-on **Senior Software Engineer** with deep expertise in ** NICE CXone** contact center technologies and software development. Ideal ... This includes coding standards and department best practices. + Architect , design, and implement scalable NICE CXone...+ Stay current with industry trends, emerging technologies, and contact center innovations. + Conduct code reviews,… more
- …Gen AI, LLM, RAG based approach. + Expertise in cloud contact center ecosystems (Cisco Webex, Genesys, Amazon Connect, NICE , Five9) and cloud-based martech ... **Job Description** Sprinklr is looking for a Lead Solutions Architect who will partner with our sales organization to...Master's degree preferred + 10+ years of experience in Contact Center & UC solutions, Voice infrastructure,… more
- AIG (Jersey City, NJ)
- …repetitive tasks to reduce time of delivery. + Interfaces with and assists the Contact Center Architect to contribute to reference architectures, standards ... customers to manage risk. Join us as a Senior Contact Center Engineer to play your part...Genesys Cloud. + Prior experience of Avaya CM and NICE call recording solutions preferred. + Able to develop… more
- Amazon (Seattle, WA)
- …Engineering, related field, or equivalent experience - 3+ years of experience as a contact center technology architect , enterprise IT Architect or ... contact center developer working with leading contact center technology platforms and applications, such...and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. - 1+ years designing and… more
- Chewy (Richardson, TX)
- …technical delivery of customer communication experiences + Analyze real-time and historical contact center data (via NICE , Genesys, Tableau, Snowflake) ... Fortune 500 industry leader. We are looking for a Contact Center Engineer to join Chewy's Unified...build, and optimize Genesys Cloud CX call/chat/email flows using Architect , Flows, Integration actions, and routing strategies + Own… more
- OneMain Financial (Baltimore, MD)
- …self-service IVR applications that provide a positive customer experience and streamline contact center operations. Architect the IVR infrastructure, ... seeking a **CCaaS Lead Engineer** to join our growing Contact Center and Telephony team and lead...design, deployment, and configuration of CCaaS platforms (eg, Genesys, Nice , Five9, Amazon Connect) and integrate with Avaya PBX… more
- Amazon (Arlington, VA)
- …Engineering, related field, or equivalent experience - 3+ years of experience as a contact center technology architect , enterprise IT Architect or ... senior contact center developer - Experience working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys,… more
- United Airlines (Chicago, IL)
- …of IT Applications Development, you will lead the development and implementation of Contact Center technology, a key component of United's growth strategy. This ... with core Java & J2EE. + Developer or Solution Architect certification is nice + Proficiency in...JavaScript, Angular, React will be beneficial. + Familiarity with Contact center , Customer care and Social platforms… more
- Sprinklr (NJ)
- …Focused on either Core (Marketing, Social, Ads, Insights) or Service (Care, Contact Center ) domains ( https://www.sprinklr.com/products/ ), this role is critical ... either Core (Marketing, Social, Ads, Insights) or Service (Care, Contact Center ). All activities below apply to...to both tracks but will be executed within the Architect 's assigned domain. **Platform Health & Configuration Strategy** +… more
- Sabre (TX)
- …countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that ... Product Technology Consultant** performs the role of a Solutions Architect and owns the technical activities required throughout the...query experience + Must be familiar with Microsoft Office/365 **' Nice to have' skills:** + Salesforce + MS Visio… more
- Medtronic (Minneapolis, MN)
- …The Design Automation group is housed within the Cardiac Implantables Technology Development Center (TDC). It is a highly visible group that develops and delivers ... design experience + Or minimum 5 years systems software design experience ** Nice To Have** + Experience in application and implementation of requirements management… more