- Percepta (Melbourne, FL)
- …for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures ... you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being...phone and ticket requests for technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident… more
- Butler Aerospace and Defense (East Syracuse, NY)
- …us refer customers to the appropriate department * Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are ... We serve all of North America, including Canada. Our customer base are end users of our equipment. We...also responsible for triage of remote access or wifi capable products such as thermostats.… more
- Sunrise System Inc (Atlanta, GA)
- …a team of 8-12 software engineers ( tier 2) and support specialists ( tier 1 ) responsible for the support of Client applications. Job position expectations: ... hybrid availability ( remote and onsite) to receive equipment onsite; to support...lead.NET developer, IT technical lead role Experience working with customer support, developers, architect, other team leads, project management,… more
- Beacon Hill (Atlanta, GA)
- …Relations SpecialistFully remote , 25/hour +, contract to hire.RESPONSIBILITIES* Handle escalated queries from tier 1 and 2* Tier 3 ER case management & ... plus* Demonstrated experience of, and focus on, proactively managing customer relationships* Must possess demonstrated understanding of continuous performance… more
- Trinity Health (Livonia, MI)
- …content, strategy and operations for the knowledge base, direct access / self-service and Tier 1 (HR call center and electronic inquiry) services and inquiries ... team that owns the content development and management for Tier 0 and Tier 1 ...metrics (service level agreements and key performance indicators) and customer feedback. 16. Works collaboratively with other leadership to… more
- Trinity Health (Livonia, MI)
- …support in a timely manner. Provides leadership to Specialty Services and customers that receive both Tier 1 and Tier 2 services from a small or dedicated ... for initiation, diligence, planning, resource determinations, monitoring, coordination with and handoff to Tier 0/ 1 support, Tier 2 issues and escalations… more
- Insight Global (Broomfield, CO)
- …be done via email or Teams, but having a strong phone presence with a customer service mindset is important. You are expected to address 10-15 incidents per hour, ... and performance is strong while on contract. This position is paying $19.50/hr and is fully remote , working MST. In order to be converted to an FTE, you must live in… more
- CACI International (Washington, DC)
- Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365...and related outages, degradations, and issues. This is a customer facing position that requires significant experience in … more
- Proven IT (Duluth, GA)
- Help Desk Tier 1 Engineer Duluth, GA (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+USA+30096) Apply Job Type Full-time Description The Tier ... and trouble-shooting support. This is the basic level of customer support. The Tier I Engineer is...through qualifying questions over the phone and may use remote applications to diagnose the needs + Uses and… more
- Motion Recruitment Partners (Irving, TX)
- Tier 1 IT Support Specialist Irving, Texas...experience with general user support with a mix of remote and deskside support. In this role you will primarily ... large tier financial company is seeking a Tier 1 IT Support Specialist to join...relevant experience is necessary. In addition to having excellent customer service skills and communication with end users. This… more
- BCMC (Arlington, VA)
- …introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks ... BCMC is supporting a US Government customer on a large mission critical development and...production and test environments. Responsibilities: * Supports and provides Tier I (Help Desk) and Tier II… more
- Robert Half Technology (West Des Moines, IA)
- Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. ... primarily tasked with diagnosing and resolving user concerns, providing remote support, and maintaining accurate documentation. This role is...hold a minimum of 3 years of experience in Tier 1 Support, Technical Support, or Help… more
- Red River (Chantilly, VA)
- Job Description We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is ... customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble...(SOPs) + Act as the point of contact for customer incidents reported by telephone, email and remote… more
- US Signal Company LLC (Indianapolis, IN)
- …of managed services and professional services. We are seeking a Technical Support Agent ( Tier 1 ) - NIGHTS to join our team in Indianapolis, Indiana. This ... relation to trouble for accurate ticket documentation. * Work customer trouble tickets * Perform escorts and remote... customer trouble tickets * Perform escorts and remote hands for customers at the data center. *… more
- ManTech (Glen Burnie, MD)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented **Senior** ** Tier 1 Help Desk Support Services ... contact, when an active line of communication is first established with the customer using the supported remote desktop control application. + Resolving all… more
- CACI International (Washington, DC)
- NOC Tier 1 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage ... Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our...make a difference. **More about this role:** As a Tier 1 NOC Network Technician, you'll be… more
- Leidos (Rockville, MD)
- …opportunity to make an impact!! Leidos currently has an opening for a **Help Desk Analyst ( Tier 1 )** . This is an exciting opportunity to use your experience to ... support an End User Customer Support program under the **Nuclear Regulatory Commission (NRC)**...Regulatory Commission (NRC)** . In this mission we provide Tier 1 Help Desk Support to the… more
- Randstad US (Atlanta, GA)
- bilingual tier 1 support. + atlanta , georgia ( remote ) + posted september 9, 2024 **job details** summary + $19 - $19.01 per hour + temp to perm + high ... per hour shift: First work hours: 8 AM - 1 AM education: High School Responsibilities A customer... 1 AM education: High School Responsibilities A customer service representative supports customers by providing helpful information… more
- Cayuse Holdings (Pendleton, OR)
- …assigned. **Qualifications** Minimum Qualifications: + High School diploma or GED required + 1 year of Service/Help desk or customer service support experience + ... USD $13.20 - USD $16.00 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1556/ tier - 1 .0-helpdesk-specialist/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834356743) **Location** _US-OR-Pendleton_ **ID** _102383_… more
- Cayuse Holdings (Pendleton, OR)
- …Skills and Qualifications** Minimum Qualifications: + High School diploma or GED required + 1 year of Service/Help desk or customer service support experience + ... USD $14.00 - USD $16.50 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1298/ tier - 1 .0-helpdesk-specialist/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834356743) **Location** _US-OR-Pendleton_ **ID** _102224_… more