- Insight Global (Oak Brook, IL)
- …Friday - Tuesday 11AM - 8PM Wed - Sunday We are seeking a dedicated and customer -focused Tier 1 Customer Support Representative to join our client's ... 2+ years of experience in a Tier 1 IT Support or Technical Customer Service...phone etiquette. * Ability to work independently in a remote environment with a reliable internet connection. * Comfortable… more
- Patterson Companies, Inc. (St. Paul, MN)
- …Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow ... and equipment via a combination of verbal guidance and remote connection to the customer 's computer(s). The...**Minimum Requirements** + High School Diploma or Equivalent + 1 year customer service experience + … more
- Applied Research Associates, Inc. (Raleigh, NC)
- …of passion, freedom, service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly ... clear records within the ticketing system and contribute to internal documentation. ** Tier 1 Cloud Support Position Requirements:** + **U.S. Citizenship** (No… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …as needed Specific Skillset + Continuously monitor network and space segment performance to provide customer tier 1 support as required. + Monitor and report ... SATCOM Technician Tier 1 Tampa, FL (http://maps.google.com/maps?q=7853+Gunn+Hwy+Tampa+FL+USA+33626) Job...government users with the transport of full-motion video to remote sites. The Technician will provide daily operational support… more
- Proven IT (Tinley Park, IL)
- Tier 1 Engineer Tinley Park, IL...and trouble-shooting support. This is the basic level of customer support. The Tier I Engineer is ... through qualifying questions over the phone and may use remote applications to diagnose the needs. + Uses and...as a team with Tier II and Tier III to solve a customer 's issues.… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... inbound calls for NSHD. As a Tier 1 SDR, you will assist customers...you will have the opportunity to showcase your exceptional customer service skills when speaking to customers via a… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- **Overview** Tier 1 Helpdesk Technician (EITAAS-2025-23939): Bowhead seeks an Tier 1 Helpdesk Technician that will provide multiple tier support to ... to facility's NIPRNet circuit + Establish VPN with CAC connectivity to support remote users + Support integration with ITSM system **Qualifications** + A+ or… more
- Merchants Bank (Winona, MN)
- Merchants Bank, Winona, is seeking an IT User Support Specialist ( Tier 1 Support) to join our team. Hours are generally between 8:00 am - 5:00 pm Monday - Friday ... Saturday coverage from 7:30 am - 12:00 pm (generally 1 -2 Saturdays/month). This position will be the first point...support as needed. Will maintain a high level of customer service, create and maintain knowledge base solutions to… more
- Cayuse Holdings (Pendleton, OR)
- **Overview** The Tier 1 .0 Helpdesk Specialist acts in a customer service capacity responding to customer requests on the Client SAP applications via ... Other duties as assigned. **Qualifications** + High School diploma or GED required. + 1 year of Service/Help desk or customer service support experience. +… more
- Wolters Kluwer (Indianapolis, IN)
- …office:- Indianapolis IN or Hagerstown MD **OVERVIEW** You will enhance the customer experience by addressing technical issues and providing support. Your role will ... to their concerns. You will report to the Manager, Customer Service Operations. The shift will be 12:00pm ET...testing to identify bugs and potential fixes + Assume remote control over customers' computers when necessary to resolve… more
- Trinity Health (Livonia, MI)
- …service level agreements. Markets department services and provides world class customer service. ESSENTIAL FUNCTIONS 1 . Knows, understands, incorporates, and ... escalated assignments. 13. Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust. 14. Supports and… more
- AO Smith (Johnson City, TN)
- Residential Tech Support Agent - Tier 1 Date: Sep 18, 2025 Location(s): Johnson City, TN, US, 37602 Company: A. O. Smith Corporation Company / Location ... performing the following duties. Responsibilities + Provides world class customer service in a fast-paced customer service...and resolve problems that may arise. + Use Virtual Remote Assistance (VRA) to verify whether the tank isn't… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- BD (Becton, Dickinson and Company) (MS)
- …of **BD Medication Management products** . Project teams are assigned to customer projects and accounts based on regional and national structures, comprising ... working collaboratively toward successful, on-time implementations. The **Implementation Specialist, Tier I, Solution Deployment** is an integral member of the… more
- Insight Global (New York, NY)
- …role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1 , a virtual Tier 2 Application Support team and now onsite Tier ... spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365,...intellectual property, fund formation, public markets, employment, life sciences (# 1 law firm for tech and life sciences IPOs),… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the ... 3 support teams, ensuring efficient problem resolution. + Remote Support: Offer remote assistance to users...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role… more
- Robert Half Technology (Nashville, TN)
- …to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring ... Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT...and the procurement of hardware or software solutions. + Remote Support: Offer remote assistance to users,… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms ... system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems… more
- V2X (Colorado Springs, CO)
- …enterprise network systems. This position serves as the key escalation between Tier 1 personnel and senior engineering staff, ensuring troubleshooting, incident ... integrity, respect, responsibility, and professionalism. As a Journeyman Network Operations Engineer ( Tier 2), you will provide mid-level operational support for… more
- Koniag Government Services (Huntsville, AL)
- …Functions, Responsibilities & Duties may include, but are not limited to:** The Tier 1 Help Desk Analyst will be responsible for providing first-level ... Koniag Management Solutions (KMS) is seeking a dedicated and customer -focused Help Desk Analyst Tier I to...be able to obtain the CompTIA Security+ certification + 1 -2 years of experience in a help desk or… more