- Coinbase (Charleston, WV)
- …globally--across Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager , CX Consumer Analytics to lead ... a team of analytics engineers in service of our Consumer CX operations, including Core, Social, and Specialty Operations support. This leader will be responsible… more
- Coinbase (Trenton, NJ)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Programs team drives strategy, planning, and execution for the Global ... to transform the customer experience. We're hiring a Program Manager , Coinbase One, to evolve Priority Support into a...evolve Priority Support into a best-in-class offering and leverage CX to drive member retention and product adoption. *What… more
- Walmart (Bentonville, AR)
- …to deliver a frictionless and engaging experience to the Walmart customer. As the Senior Manager of CX Strategy, you will architect friction-free, end-to-end ... **Position Summary ** **What you'll do ** Senior Manager , Customer Experience Strategy, LocalFinds...boardroom to the Jira backlog. Key responsibilities + End-to-end CX : Map and optimize web/app journeys to lift NPS,… more
- Capgemini (New York, NY)
- …**_CX Transformation team_** _, which focuses on the Activation & Enablement of CX at scale. This role requires experience in_ **_Marketing, Sales, Service and ... and lead delivery of go-to-market offerings for Advisory services around CX platforms that improve ROI and enable client marketing/sales/servicing strategies,… more
- NBC Universal (Universal City, CA)
- …and entertainment content. The spin-off is expected to be completed during 2025. The Manager Digital CX & E-Commerce is responsible for destination programs that ... and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and...contradictory feedback. + Experience presenting to and working with senior executives. + Ability to effectively manage change and… more
- Guardian Life (Bethlehem, PA)
- As CXA Senior Operations Manager , you will report directly to the Head of CXA Strategy and Planning play a leading role in driving operational excellence for ... Consumer Experience and Advocacy (CXA). In this role, you...& Advocacy functions by maintaining and continuously improving the CX Ops Model, processes, and standards. You will ensure… more
- NRG Energy, Inc. (TX)
- …and data file management to support the CX & Insights function within NRG Consumer Energy. The Senior Manager will work with a cross section of ... LinkedIn and X. **Job description** The Senior Manager , Research & Customer Experience ( CX ) will...the organization to ensure we understand consumer perception and deliver a customer-centric experience in alignment… more
- Coinbase (Charlotte, NC)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- CVS Health (Hartford, CT)
- …Our Member Experience Improvement team is looking for a forward-thinking, consumer -centric Senior Manager of Customer Experience ( CX ) Advocacy to serve a ... Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are...member that helps continue the success of a strong CX Advocacy team + A clear communicator with the… more
- Capital One (Mclean, VA)
- Senior Associate Pricing and Product Strategy Project Manager | Retail Bank Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a ... - and a great place to work. As a Senior Associate Project Manager at Capital One,...raise complaint themes across SAV and CD to inform CX and product agenda + Partner with Legal and… more
- T. Rowe Price (Owings Mills, MD)
- …PW protected site (mobile and DT), secure site as well as working with CX to determine how communications can be seamlessly integrated across platforms. In addition ... the role works closely with internal teams, including sales, product, service, and CX to ensure alignment of communication strategies. If you are curious about human… more
- American Express (NY)
- …needs. Within EDR, the Customer Experience Insights team **(CXI)** is looking for a ** Senior Manager of Customer Experience ( CX ) Insights** . Reporting to ... end - and we're continually evolving our Customer Experience ( CX ) practice to meet our Card Members' changing digital...external satisfaction studies. + Act as JD Power vendor manager , internal point of contact, and survey expert for… more
- Coinbase (Jefferson City, MO)
- …internal and external stakeholders (engineering, data science, product, compliance, legal, CX , etc.) to translate business requirements into actionable objectives * ... Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of… more
- Coinbase (Montgomery, AL)
- …and alignment. Attendance is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's Enterprise Applications and ... of bringing a billion users on chain. The EAA CX AE organization is responsible for building the customer...*Role* - We would like to add an Engineering Manager to help extend our platform at Coinbase in… more
- Coinbase (Carson City, NV)
- …Chatbot (ie akin to an agent-facing Chatbot) * You will partner closely with CX , including senior leadership, to land massive impact company-wide *What we look ... you'll be doing (ie. job duties): * Group Product Manager (L7) and all of the associated expectations *...becomes a real issue * AI-driven assistive tooling for CX agents (you will not own all agent tooling,… more
- The Coca-Cola Company (Dallas, TX)
- …Company's flagship market. We're accelerating our momentum as the fastest-growing large consumer goods company in North America by putting people at the heart ... of the NAOU (North America Operating Unit) Customer Experience ( CX ) Function of The Coca-Cola Company. Our Syrup and...(FSOP) partners across NAOU. As the Manufacturing Plant General Manager , you will spearhead the operations at our Dallas… more
- Amazon (Seattle, WA)
- …with engineering partners to create roadmap planning. * Developing and driving mechanisms with senior leaders on the progress of the CX work and areas where ... our future. Key job responsibilities As a Principal Product Manager (Tech) on the Merch on Demand team, you...Science and Data Insights. As part of the Amazon Consumer organization, you will have the opportunity to influence… more
- Amazon (Hawthorne, CA)
- …trust forums, writing opinion papers to discuss Hotly Debated Topics within the product or CX to senior leaders - including VPs and SVPs - and ensuring what ... requirements, and acceptance criteria to product teams; and reviewing and validating CX /UX before review closure. * Negotiate the remediation approach and acceptance… more
- DoorDash (New York, NY)
- …growth, brand, product, and operations, to develop integrated marketing strategies for our consumer business at DoorDash. The integrated marketing team is a group of ... goals into marketing strategies and serving as the general manager across the organization to bring those strategies to...bring those strategies to market. About the Role The Consumer Integrated Marketing team is looking for a strategic,… more
- Amazon (San Francisco, CA)
- …NPI TPM team at eero is looking for an experienced Software Technical Program Manager . As a TPM, you will be collaborating closely with the existing software teams ... located in Taipei, Taiwan. A Technical Program Manager is a creative problem solver, working across teams,...in sync with launch timelines - Communicate regularly with senior management on status, risks and change control -… more