- Purple Carrot (Needham, MA)
- …a cohesive experience across Web, iOS, and Android platforms. Customer Insights & Research Synthesize qualitative and quantitative data to gain a deep ... Senior Product Manager, Customer Journey We are looking...closely with teams across Marketing, Technology, Design, Data, and CX to lead the product strategy, define success, and… more
- Amazon (Seattle, WA)
- …all Amazon products and services. We are seeking an experienced mixed methods UX Researcher with a strong quantitative focus to drive insights for the Prime ... Key job responsibilities - Design and execute end-to-end mixed methods research studies, balancing quantitative rigor (eg, surveys, statistical analysis)… more
- Wayfair (Boston, MA)
- …research experience - you will scope and execute on qualitative and/or quantitative research plans, selecting the appropriate methodology to answer key ... a desire to help deliver positive consumer experiences through research . What You'll Do As a User Researcher...Figma and Miro. + Product centric mindset - your research will be focused on the digital CX… more
- NRG Energy, Inc. (TX)
- …NRG on Facebook, Instagram, LinkedIn and X. **Job description** The Senior Manager, Research & Customer Experience ( CX ) will be responsible for research , ... insight interpretation and data file management to support the CX & Insights function within NRG Consumer Energy. The...Partner with research managers to lead various research efforts, including qualitative and quantitative studies,… more
- JPMorgan Chase (Plano, TX)
- Join us to elevate user experiences through innovative analytics and research . As a Experience Research Senior Associate at JPMorgan Chase within the Design ... across our products and services. Leveraging advanced proficiency in quantitative research methods, data analysis, and analytics,...+ Collaborate with stakeholders to ensure the integration of CX metric and UX research insights into… more
- Bath & Body Works (Reynoldsburg, OH)
- …well as Customer and Consumer sentiment through in-house and vendor-led approaches. The Senior Market Research Analyst is a key partner in providing ... Expertise: Demonstrated proficiency in both primary and secondary research methodologies, including quantitative and qualitative techniques. Preferred… more
- Carter's/OshKosh (Atlanta, GA)
- …environment. 30%: Customer Experience & Journey Insights + Lead end-to-end research across the apparel shopping journey-both online and in-store-to identify pain ... that shapes current and future store design. 30%: UX/UI Research & Optimization + Partner with Digital and Product...Training to improve associate tools, service delivery, and frontline CX impact. 10%: Vendor, Tools, and Team Leadership +… more
- Citigroup (Wilmington, DE)
- …a highly motivated and experienced Business Analytics Lead Analyst to join our dynamic CX Analytics team. This role offers a unique opportunity to play a pivotal ... firm to design solutions. This role will be key in empowering the CX organization to proactively address customer concerns in near real-time, significantly improving… more
- DISH Network (Englewood, CO)
- …knowledge by documenting all developed reports, metrics, and dashboards related to CX initiatives, and continuously research new data science techniques and ... Create comprehensive and well-structured reports (Google Slides, Sheets, Docs) to disseminate CX data. + Develop and maintain customer feedback dashboards and VoC… more
- Santander US (Boston, MA)
- …frameworks to document issues and design best-in-class solutions based on qualitative/ quantitative research , competitive insights, and market analysis. + ... You Make:** We are looking for a strategic and execution-oriented Senior Associate, Customer Experience Delivery to shape and deliver seamless, omnichannel… more
