- Red River (Lexington, MA)
- …affect others; you seek to make those around you successful. **We are seeking a seasoned** ** Service Desk Delivery Manager ** **to lead the delivery ... ITIL best practices, and hands-on experience with ServiceNow.** **Key Responsibilities** 1. ** Service Delivery Management** + Oversee end-to-end delivery of… more
- TEKsystems (Orlando, FL)
- TEKsystems is seeking an experienced IT Service Desk Manager for a 6 month contract to hire role with a very reputable organization in Orlando, FL! ... Description Client is seeking a highly skilled and experienced Service Desk Manager to lead...including desk -side services and corporate. * Ensure service delivery aligns with established Service… more
- Georgia Systems Operations (Tucker, GA)
- …for the supervision, management, maintenance and coordination of centralized IT Service Desk resources to ensure the timely delivery of superior customer ... Time Off Provides leadership and strategic direction for the Shared Services IT's Service Desk function, supporting GSOC, GTC, and OPC, ensuring customer… more
- Western Kentucky University (Bowling Green, KY)
- …Category: Staff Posted On: Wed Sep 17 2025 Job Description: General Description: The ITS Service Desk Manager is responsible for leading and managing the ... streamlining processes, managing projects, and supporting budget planning. The manager ensures that the Service Desk...other ITS teams to ensure effective knowledge transfer and service delivery across the organization + Perform… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Manager . GDIT is your place to make meaningful ... challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk Manager you will help ensure today is safe and… more
- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Team Manager ...base-centric delivery model to an advanced enterprise service delivery model. CACI has an excellent ... opportunity for an experienced, self-driven Enterprise Service Desk (ESD) **Team Manager **...lead and oversee daily IT support operations, ensuring the delivery of high-quality, customer-focused service . If you're… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... service delivery opportunities and issues + Accountable for service desk performance, meeting customer expectations, and driving continuous improvement +… more
- SAIC (Fort Huachuca, AZ)
- **Description** SAIC is seeking a ** Service Desk Team Manager , onsite, at Ft Huachuca, AZ** to support the **US Army Enterprise Service Desk .** ... terms are met, and will continuously improve quality of service delivery and provide value added customer...service skills and be well versed in the Service Desk environment + Strong understanding of… more
- ManTech (Stennis Space Center, MS)
- **ManTech** seeks a motivated, career and customer-oriented ** Service Desk Manager ** to join our team in the **Stennis, MS area** . In this role you will ... manage the entire service desk operation for network, cloud/platform/system/application, and...delivery opportunities and issues + Taking accountability for service desk performance, meeting customer expectations, and… more
- City of Tacoma WA (Tacoma, WA)
- Client Technology Services Manager , Service Desk & Desktop Support Salary $147,243.20 - $207,313.60 Annually Location Tacoma, WA Job Type Non-Classified ... the IT support operations for three technical teams providing Service Desk and End-User Computing support. We...industry trends to drive continuous improvement efforts and enhance service delivery + Lead and contribute to… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance...and delivery times. + Continuously enhance the service desk operation with a focus on user ... Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident Manager oversees the processing and resolution of… more
- IT1 (Tempe, AZ)
- …solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced IT Service Desk Manager to join our Consulting team. iT1 has been ... the most talented engineers in the country. The IT Service Desk Manager is centered...delivery . This is a hands-on position, and the Manager should possess excellent customer service skills… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager ...and best business practices to drive process improvement and service delivery performance. Become an integral part… more
- ManTech (Washington, DC)
- **ManTech** seeks a motivated, career and customer-oriented **Help Desk Manager ** to join our team in the **National Capital Region (NCR).** This is a hybrid ... position. As a Help Desk Manager , this individual will lead the...operations. Direct and supervise staff providing call center support, service desk support, and switchboard operations support.… more
- Insight Global (Melville, NY)
- …* Customer Experience: ○ Prioritize customer delivery and satisfaction in all service desk activities. ○ Collaborate with cross-functional teams to enhance ... Job Description * Leadership & Oversight: ○ Manage a team of 8+ service desk professionals, including a supervisor and team lead. ○ Oversee day-to-day operations… more
- Applause (Framingham, MA)
- …for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW. As a Service Desk Manager , you will lead our global Service ... experience in IT management, with a strong focus on service delivery , team leadership, and process optimization....of our user base on a global scale. The manager will report to the Director of Information Technology,… more
- TekSynap (Washington, DC)
- … desk environment. + Experience in training and mentoring staff to enhance service delivery . **ADDITIONAL REQUIREMENTS** + Must be able to obtain and maintain ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap… more
- St. George Tanaq Corporation (Washington, DC)
- …mobile device management, endpoint support, and software/hardware troubleshooting. + Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure ... Project Manager - Technical Support Services/Help Desk ...feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.… more
- Leidos (Lorton, VA)
- …your start date. + Project lead and management experience. + Proven experience in Service Desk /Help Desk environments including deep understanding of SD/HD ... do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join...Centered Design and User Experience (HCD/UX) skills to optimize service delivery and customer interactions. + Experience… more
- Robert Half Technology (Voorhees, NJ)
- …a Help Desk Manager , you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You ... We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As... delivery . Responsibilities * Oversee a team of service desk technicians, providing mentorship and direction… more