- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …receipt of Web- or email-submitted requests * Logs and tracks inquiries using service request management database, and maintains history records and related ... AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT * Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users… more
- System One (Arlington, VA)
- …and Responsibilities: + Own overall responsibility for the ITSMS process handling on the Service Desk to include incident, request , problem, event, and risk ... Job Title: Service Desk Tower Lead Location: Arlington,... supervisors, trainers, quality manager, and workflow. + Ensure Queue management practices are followed and enhanced + Responsible… more
- Koniag Government Services (Vienna, VA)
- **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...to general IT-related questions. + Managing the customer's ticketing queue . + Tier 1-2 troubleshooting. + Solving issues such… more
- Red River (Lexington, MA)
- …others; you seek to make those around you successful. Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing ... developing the organization's perception with the customer through exceptional customer service . Candidates must be energetic and focused with a strong motivation… more
- Corning Incorporated (Painted Post, NY)
- …+ High School Diploma or GED + 2+ years of experience in Helpdesk or Service Desk environment, Associates Degree preferred + Time management. Ability to meet and ... Help Desk Technician **Date:** Oct 2, 2025 **Location:** Painted...all Corning policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management. Utilizes Knowledge Base (KB)… more
- Insight Global (Phoenix, AZ)
- Job Description -Respond to common service , product, technical, and customer-relations questions. -Monitor & resolve service tickets for printing related ... issues, non-reporting devices -Troubleshoot and resolve print server and print queue issues -Perform device and fleet usage analysis -Perform research related… more
- Bassett Healthcare (Cooperstown, NY)
- …administrative support to ambulatory patient care teams through excellent customer service , attention to detail, and interpersonal skills. Responsible for providing ... insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. + Supports the collection… more
- Burlington (Edgewater Park, NJ)
- **Position Overview** We are seeking a proactive and experienced IT Service Desk Manager to lead the delivery of high-quality IT support across our retail ... This individual will be responsible for ensuring operational excellence of all Service Desk activities through ITIL-aligned processes, with a strong focus… more
- Bassett Healthcare (Sherburne, NY)
- …clinical support to ambulatory patient care teams through excellent customer service , attention to detail, and interpersonal skills. Responsible for providing clear, ... to meet patient satisfactions. + Takes a lead in service recovery, and acts as a service ...eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. + Supports… more
- Pearson (Baton Rouge, LA)
- …proficient (especially with Microsoft OS, MS Office, and Google Applications) + Help Desk queue agent experience is preferred Compensation at Pearson is ... Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated...and training. All members of the School Support Help Desk Team help facilitate the ability of school-based employees… more
- Amentum (Colorado Springs, CO)
- …processing anomalies. * Maintain visibility of Task Order (TO) specific break/fix ( Service Desk ) and sustainment efforts to coordinate CSA resources where ... and sustain MIT CSA training standards; to include MIT Service Desk , MDARTS Remedy, and break/fix SOPs....and MDA environments. * Responsible for MIT CSA Remedy queue management; including stale ticket follow-up, ticket distribution, and… more
- Rexel USA (Birmingham, AL)
- …You'll Do: + Be the initial contact of tickets in the JIRA ticketing queue - engage business user to replicate issues, educate, determine actionable items to resolve ... request in ERP + Work with the team in...to the application team + Perform updates to Trade Service and Net Pricer based on external customer requests...Assist users with any issues called in to Help Desk line or work any issue in Support JIRA… more
- Insight Global (Scottsdale, AZ)
- …Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements * 4+ years of service desk or desktop support * Experience operating ... candidate will be taking phone calls from a phone queue , answering chats, working the unassigned queue ...be OK working in a hybrid role - taking service desk calls/ chat & providing onsite… more
- Quality Technology Services, LLC (Suwanee, GA)
- …with OSC engineers **Basic Qualifications:** + 1-2 years of Helpdesk, Application Support, Service Desk experience, over the phone or in-person + Associate's ... The **Operations Service Center Network Analyst (Technical Customer Service...TCSR)** will be primarily responsible for managing the phone queue , projecting a professional company image through phone interaction,… more
- Insight Global (Fort Worth, TX)
- …of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been ... You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit… more
- TEKsystems (East Syracuse, NY)
- …and general Windows Enterprise support. Manage and resolve tickets from a shared service queue , primarily via written requests and follow-up calls. Handle ... Service Desk calls routed from the central...Service Desk calls routed from the central Help ...* Explaining IT Procedures and Policies, examples include security request , new phone or computer request , incident… more
- Sanford Health (Rapid City, SD)
- …7:30am to 5:00pm * Collaborate with patients while performing duties and work at the front desk * Acts as the first point of contact for patients and sets the tone ... for patient experiences * Provides efficient service to enhance the patient experience * Communicates clearly...account balances - May work through the registration work queue to address and resolve registration errors or denied… more
- KBR (Bethesda, MD)
- …+ Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... high call and ticket traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided, stay on top of… more
- Bassett Healthcare (Oneonta, NY)
- …administrative support to ambulatory patient care teams through excellent customer service , attention to detail, and interpersonal skills. Responsible for providing ... insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. + Supports the collection… more