- Daiichi Sankyo, Inc. (Bernards, NJ)
- …with customer to evaluate and implement as needed. Responsible for the Help Desk operational guidance and support related to application tickets, setting and ... disorders. SummaryThis position is responsible for the administration and operational support of Daiichi Sankyo's Veeva CRM system within IT. They'll collaborate… more
- General Dynamics Information Technology (Washington, DC)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Support Sr with GDIT. A career ... operate. At GDIT, people are our differentiator. As a Service Desk Support Sr...work depends on you joining our team. **HOW A SERVICE DESK SUPPORT SENIOR… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged,...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- Nexagen Networks Inc (Rock Island, IL)
- IT Service Desk Support Specialist - Associate Security Clearance Requirement: Current and Active DoD Secret Salary Range: $55K - $60K (The salary range ... conditions.) As a Computer Network Support Specialist ( Service Desk Support Service...complex problems will be referred to the intermediate and/or senior level. Position Responsibilities: . 24/7 SATCOM Monitoring &… more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …+ years of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** ... **required** Transform technology into opportunity as a **Help Desk Support Service Specialist -...in field of expertise. + Escalates morecomplex problems to Senior Level. + Provides first contact and incident resolution… more
- Guidehouse (Suitland, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as ... **Job Family** **:** User Support (Digital) **Travel Required** **:** None **Clearance Required**...proactive network and systems monitoring. + Assist in restoring service when outages occur. + Review tickets daily and… more
- CACI International (Arlington, VA)
- …Desk Shift Lead will provide daily supervision, technical support and direction to 6-8 Service Desk staff in support of a 24x7x365 Service Desk ... Technical Operations Center Service Desk Shift Lead Job Category:...solving skills, and a desire to provide outstanding customer support to customers of all levels. Candidate must be… more
- CACI International (Forest Heights, MD)
- … of a 20,000+ user community within the Department of Homeland Security (DHS) The Senior Service Desk Analyst shall possess and demonstrate sound customer ... Up to 10% Type of Travel: Local * * * **The Opportunity:** CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team. As… more
- University of Washington (Seattle, WA)
- …+ 3+ years of recent experience as a Senior or Lead in a Service Desk or complex technical support environment + Demonstrated experience implementing new ... here.** **UW MEDICINE IT SERVICES** has an outstanding job opportunity for a **Supervisor, Service Desk ** position. **PLEASE NOTE: This position is only open to… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented ** Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... Business Administration or a related field + 8+ years of experience in service desk operation, leading IT support teams and delivering high-quality end-user … more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...3 to 5 years in IT support or related help desk environments *… more
- EPS Corporation (Randolph Air Force Base, TX)
- Help Desk Supervisor ( Senior ) - (626) Share this job as...I/II service delivery. Operate the service desk and desk side support in order ... in your status update to LinkedIn. Job Title Help Desk Supervisor ( Senior ) Location Randolph Air Force...and inquiries received from the customers via virtual Electronic Service Desk (vESD) submissions, telephone, walk-ins. Be… more
- TEKsystems (Honolulu, HI)
- …Sr Level. * IAT Level I Certification Required * Active Secret Clearance Skills Help desk support , Service desk , Troubleshooting, Customer service ... Top Skills Details Help desk support , Service desk ,Troubleshooting,Customer service Additional Skills & Qualifications Additional Skills &… more
- Children's Mercy Kansas City (Kansas City, MO)
- …technical support to internal users on support issues and coordinates Service Desk support efforts for triaging, escalations, and other support ... and report call trends and issues reported into the Service Desk . Senior Analyst will...guidance and support to project teams on Service Desk support requirements. Qualifications… more
- Robert Half Technology (San Mateo, CA)
- Description Robert half is seeking a Desktop Support / Service Desk Technician III to join their lean and dynamic IT team. This is a hybrid role requiring both ... such as: + 5+ years of experience in desktop support , service desk , or endpoint...as a senior point of escalation for service desk tickets across hardware, software, and… more
- DriveTime (Tempe, AZ)
- …Assistant Director, Enterprise Service Desk will** + Lead the Service Desk Team: Partner with the Senior Director to mature and expand the ESD team's ... Help Desk to Enterprise Service Desk . Drive the development of scalable support ...satisfaction. Provide regular reports and actionable insights to IT senior leadership to support data-driven decision-making. +… more
- Arena Technical Resources, LLC (Washington, DC)
- …Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide ... managing the day-to-day operations of the service desk , ensuring that all requests for support ...IT department to ensure that the service desk is able to provide effective support … more
- Robert Half Technology (Houston, TX)
- …by providing detailed documented steps to assist in increasing overall Service Desk Team first contact resolution. Support and maintain new and existing ... incident and service requests submitted via the Service Desk Portal, phone call, e-mail, and...skills and the ability to communicate and relate to senior -level executives, management, as well as all levels of… more
- NTT America, Inc. (Ashburn, VA)
- …and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors ... 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing**...high priority incidents or requests to appropriate personnel or support groups for timely resolution. + Verifies that suggested… more
- Leidos (Fort Belvoir, VA)
- …locations. In this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, ... in remote desk takeover tools and usage. + Experience meeting service level goals and targets. **Preferred Qualifications:** + Systems or network administration… more
