- HashiCorp (San Francisco, CA)
- …looking for a high-caliber and self- motivated Support Operations Systems Administrator to help administer Zendesk , create high quality reports and ... to Zendesk Support Suite and Zendesk Explore and experience with automation, logic, operations...or with Support and Support Operations + Coding experience interfacing with multiple systems… more
- Fenway Health (Boston, MA)
- HR Generalist - HRIS, Operations & Systems Boston, MA (http://maps.google.com/maps?q=1340+Boylston+St+Boston+MA+USA+02215) * Human Resources Job Type Full-time ... the Human Resources Director, the Human Resources Generalist, HRIS, Operations & Systems Administration, is a key...systems to meet those objectives + Assesses current system and utilization; identifies and recommends improvements such as… more
- Audacy (Philadelphia, PA)
- **Overview** Audacy is looking for a Manager to join our Technical Operations & Support team within Audacy's Digital Operations . You will be responsible for ... leading a technical managed services support team with one goal: providing world-class customer experience...Own and manage the ticket queues, escalations to internal Operations and Engineering teams as outlined in the SOP… more
- Netflix (Burbank, CA)
- …at Netflix Animation Studios. This position will partner with our remote Netflix Support team and act as an escalation point for various applications, services and ... also partner with Managed Service Providers to ensure on-site support scales to meet the needs of the workforce....as well as productivity enhancements + Identify and link ZenDesk tickets that show a pattern of behavior/user friction,… more
- US Tech Solutions (CA)
- …for purchasing products, **web pages,** and Android/iOS apps, along with experience in ** support ticket management** systems like ** Zendesk or Salesforce** . ... Job Title: Technical Support Specialist / Operations Support...Proficiency with ** Zendesk , Salesforce, JIRA or similar support ticket management systems .** **Role Description:** The… more
- Netflix (Los Angeles, CA)
- …and can change their plans at any time. SUMMARY & ROLE: N-Tech: Technology Systems and Operations Specialists (TSOS) champion the experiences on-site to drive ... to learn from user experience. + Identify and link ZenDesk tickets that show a pattern of behavior/user friction,... volume, contracted resources, work scheduling, and oversight of operations , Ensures the quality of support through… more
- Finexio (Orlando, FL)
- …of new Client Operations Associates + Directly lead a team of 2+ Operations Associates + Assist team with daily support questions/issues + Assess team ... so they are also customers and partners. The Client Operations Lead is a hybrid position (Transactional Monitoring and...programs, and policy changes + Review and maintain knowledgebase ( Zendesk and Confluence) + Deliver Customer Support … more
- University of Washington (Seattle, WA)
- …. Experience working with web-based solutions. * Experience in academic health system operations or medical setting. **CONDITIONS OF EMPLOYMENT** The application ... data QC to ensure accuracy and alignment across multiple systems (OnCore, Epic, Zendesk , CTO Database, etc.)....Experience working with an Customer Service Management (CSM) ticketing system tool, such as Zendesk . * Familiarity… more
- Leidos (Rockville, MD)
- …Intune software tools + Demonstrated experience using incident logging and ticket tracking systems such as ServiceNow and Zendesk and Zendesk (preferred), ... Agreements (SLA). + Demonstrated experience using incident logging and ticket tracking systems such as ServiceNow and Zendesk . Knowledge and understanding of… more
- SAIC (CA)
- **Description** SAIC has an opening for a **ServiceNow Principal Systems Administrator** who will provide application support for the configuration, ... Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting. . Support implemented and proposed solutions on the ServiceNow platform. . Load,… more
- NBC Universal (Orlando, FL)
- …the system to avoid errors. + Acquire and maintain the expertise to provide support in NBCUniversal HR systems that include but not limited to (ie, SAP HCM, ... the current and ever-changing face of the world. Role Summary The HR Operations , Manager will be responsible for managing a team of specialists. Overseeing and… more
- Edgewood Management Corporation (Gaithersburg, MD)
- …products including Voyager Affordable, RentCafe, Procure to Pay, and more via our Zendesk ticketing system . + Create and maintain users, manage permissions and ... the Yardi system . This includes new hire and onboarding training, support for staff at new-hire orientation, development of training guides and curriculum/course… more
- Snap Inc. (Los Angeles, CA)
- …a support focused role + Experience working with Looker, Salesforce, Zendesk , JIRA, Confluence or other ticket management systems Preferred Qualifications: + ... as needed Knowledge, Skills & Abilities: + Passionate about providing high quality customer support + Ability to focus in a dynamic work environment and thrive while… more
- University of Pennsylvania (Philadelphia, PA)
- …of Accounting Operations , this position provides administration of daily financial operations and procurement support for multiple orgs managed by F&A (ie, ... Reconcile and ensure agreement between bank statements, WEE financial systems , and University GLs during month end close. +...as back up for Procurement Specialist and assist in Zendesk ticketing system for Procurement. + Assist… more
- City of New York (New York, NY)
- …Bridge, reach out to multiple teams (within or outside Agency)- Product Team, Network Support , Application Tech Team, QA Team, and Operations Team etc. - ... Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in… more
- House of Blues (Bala Cynwyd, PA)
- …communications + Excellent oral and written communication + Knowledge of database management systems preferred ( Zendesk , Zendesk , Mailchimp, Asana, etc) + ... to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun...to progressive benefits like student loan reimbursement and adoption/fertility support it's no wonder we are certified as a… more
- Rapid Finance (Bethesda, MD)
- About the Role: We are seeking a highly motivated and results-oriented Desktop Support Specialist to join our IT team. In this role, you will play a vital role in ... supporting our core IT infrastructure and ensuring smooth operations for our users. You will be responsible for...will be responsible for a variety of tasks, including system administration, user management with Active Directory and Microsoft… more
- OVHcloud (Reston, VA)
- … support service for technical products, including at least 2 years using a ticketing system for support (ServiceNow, Zendesk ) + IT degree or 3+ years of ... Job Summary OVHcloud US is looking for a Cloud Support Agent to join our Customer Support ...new experiences. This position works directly with our Infrastructure Operations , Product Management and Product Marketing teams to ensure… more
- Dynatrace (Denver, CO)
- …automation from data. This enables innovators to modernize and automate cloud operations , deliver software faster and more securely, and ensure flawless digital ... experiences. **Job Description** As a Technical Support Engineer, you will be an integral part of...4+ years of related technical work experience such as systems administration, devops, site reliability, etc. + 4+ years… more
- Unilever (West Hollywood, CA)
- …DTC ecommerce environment. In partnership with the Director Ecommerce Technology & Operations , you will build and maintain the technical infrastructure of the DTC ... including but not limited to Shopify Plus, Celigo, Google Tag Manager, Zendesk , other marketing tech tools, automated returns, and order/inventory syncing with our… more