- Merck & Co. (Rahway, NJ)
- …IT Analytics & Reporting , IT Service Management , Global Service Desk , Global Operations Center, Cloud/Infrastructure/Application Management, and ... based on ServiceNow leading practices. This position will support our Global Operations Management (GOM) function, and collaborate with colleagues from IT Data… more
- Novo Nordisk Inc. (Boulder, CO)
- …include service providers for support of scientific instruments and systems . Essential Functions Provides technology support and service : Develops strategies ... to hardware or software problems and issues Infrastructure support: Maintains IT systems and performs regular proactive maintenance and system updates Scientific… more
- Lovelace Biomedical Research Institute (Albuquerque, NM)
- …will oversee end-to-end contract management for the Institute and manage daily operations for all federal contracts and compliance of the Office of Research ... closely with LBRI administrative leadership and scientific teams to oversee efficient operations of the Institute's federal contracting process to include both pre-… more
- Hilton Virginia Beach Oceanfront (Virginia Beach, VA)
- Organizational Structure: Department: Operations Reports To: Director Of Housekeeping Supervision: None Pay Structure: Hourly, Paid Bi-weekly Who are we looking for? ... mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent - Night Shift Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: ... Type of Travel: None * * * The Technology Operations Center (TOC) Service Desk ...Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 11), Microsoft Office products (M365), and various… more
- CACI International (Arlington, VA)
- Sr. Technical Operations Center Service Desk Agent - Day Shift Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: ... Type of Travel: None * * * The Technical Operations Center (TOC) Service Desk ...Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 11), Microsoft Office products, and various Internet… more
- HCA Healthcare (Nashville, TN)
- …and you have the opportunity to make a difference. We are looking for a dedicated Director Service Desk Operations like you to be a part of our team. **Job ... Summary and Qualifications** The Director of Service Desk Operations is responsible...members who are responsible for providing Service Desk services for applications and systems +… more
- William C Brown Inc (Bowie, MD)
- … Center (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems , hybrid cloud ... Service Desk Agent EOE Statement We...customer related activities including troubleshooting calls and scheduling of operations & maintenance activities. As a secondary role, the… more
- Leidos (Kansas City, MO)
- …core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations , service desk , and data transport. Ultimately, Leidos ... to as NGEN, and we are seeking talented Help Desk Support Representatives to join the Leidos team in...service including two (2) years of IT ticketing system experience and one (1) year of experience in… more
- Red River (Lexington, MA)
- …River Managed Service clients. The SD Manager is responsible for the day-to-day operations of the service desk and ensuring processes and procedures are ... Red River is seeking a Service Desk Manager to join our...Red River is seeking a Service Desk Manager to join our growing team! This...in place for effective and efficient operations in support of our employees and customers. The… more
- Koniag Government Services (Vienna, VA)
- …paid holidays, three weeks paid time off, and more. The service desk representative is responsible for performing daily operations of the service ... **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support… more
- Robert Half Technology (Lincolnwood, IL)
- …support for related desktop, laptop, peripherals, and IT related issues. * Supervise day-to-day operations of the service desk , set specific customer ... to ensure resolution in a timely manner. * Manage and improve the IT knowledge base system . * Schedule service desk to ensure coverage during normal business… more
- Robert Half Technology (Dallas, TX)
- …The Service Desk Manager is responsible for enhancing the daily operations of the Service Desk , encompassing infrastructure, phone, and desktop ... support. This role ensures exceptional service delivery to the company and fosters a culture...Troubleshooting: Troubleshoot network, storage, server, cabling, Mac OS, Windows systems , and application elements. + Documentation: Document system… more
- ABBTECH Professional Resources, Inc. (Ogden, UT)
- …programs, and software applications. + Knowledge of business operations related to service desk environments and systems is necessary. **Technician Tasks ... travel required; and current market conditions._ Helpdesk Specialist- **An average day:** ** Service Desk Technicians Knowledge Required:** + These positions are… more
- CACI International (Forest Heights, MD)
- …and any issues/problems with resolving tickets + Act as escalation points for the Service Desk operations **Required Qualifications:** + Ability to be on ... * * CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations...using an ITSM tool and Automatic Call Distribution (ACD) systems to drive service delivery and performance… more
- MUFG (Tampa, FL)
- …within our IT Service Management (ITSM) operation. This team supports internal operations and employees. The Service Desk Automation Engineer is ... will support our major incident management group by representing Service Desk during incident management operations...Maintain up-to-date knowledge of hardware, software, and general IT systems + Oversee the installation and setup of IT… more
- Koniag Government Services (Rockville, MD)
- …methods to research, troubleshoot, and deliver solutions. + Train team members on the Service Desk systems , process, tools, and procedures required to ... and experienced with the following: + Supervise the day-to-day operations of the IT Service Desk...tasks. + Involve use of problem management database and Service Desk systems . + Perform… more
- General Dynamics Information Technology (Washington, DC)
- …regarding changes, outages, and service degradations. + Develops and implements service desk operations policies and procedures. + Monitors customer ... service desk activities and performance can be monitored. + Evaluate service desk Systems and Processes for efficiencies and recommend improvements,… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are not ... your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is...issues and improve performance + Use the JIRA ticketing system to capture data and generate reports + Review… more
- TEKsystems (Fort Worth, TX)
- …for conversion. We currently uses a managed service partner for most of our Service Desk Operations , and are bringing this back in house. This role ... Description: Service Desk long term indefinite contract...Description: Service Desk long term indefinite contract - no end...phone, email, and chat. We use the ServiceNow ticketing system . We will also try to give responsibility for… more
