- Prolink (Cincinnati, OH)
- … Strike Event operations through on-demand setup of remote IT infrastructure and delivery of Tier 1 technical support for onboarding talent and Prolink ... implementing the IT vision of the company. **RESPONSIBILITIES** + Provide technical support in person, by telephone and email + Configure laptops and… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …of passion, freedom, service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and ... within the ticketing system and contribute to internal documentation. ** Tier 1 Cloud Support Position...United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software… more
- Tyto Athene (Ashburn, VA)
- …ITIL v3, CompTIA, CCNA + A minimum of five (5) years' relevant experience in Tier 1 support operations + Strong understanding of network fundamentals, ... Tyto Athene is searching for a **Network Operations Center Tier 1 Shift Lead** to support...providing technical guidance, escalating complex issues to higher- tier support , and maintaining operational efficiency +… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …Access Program (SAP) environment. + Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help ... If you are looking for a career as a Tier 2 Cloud Support agent and you...wide range of related disciplines.? The successful applicant will: 1 . Diagnose and resolve access, connectivity, and authentication issues… more
- iconectiv (Bridgewater, NJ)
- …Document knowledge articles, incident resolutions, and playbooks for operational continuity. Assist in training Tier 1 support and serve as SME for internal ... on X and Linkedln. **Responsibilities:** iconectiv is seeking a Tier 2 Production Support /Ops Engineer. This is...business applications while providing outstanding customer service to our tier 1 customer. This person must demonstrate… more
- Red River (Chantilly, VA)
- …growing **on-site** team at our HQ located in Chantilly, VA! The Tier 1 Technician is primarily responsible for handling technical support requests ... in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support , sales and technical teams all work together to create… more
- Haleon (Lincoln, NE)
- …cleanings, calibrations, adjustments and troubleshooting for GMP documents, equipment logs, cleaning logs, Tier 1 boards, and all other required records used to ... to be part of something special. **About the role** _The_ **_Packaging Technical Operator_** _serves as primary operator and owner of assigned work center… more
- Epsilon, Inc (Alexandria, VA)
- …and urgent issues across all teams. This position will also oversee the technical support staff managing their day-to-day and ensuring high-level of performance ... technical resource and liaison for the program's Executive Support , Enterprise-Wide Support , VPN Support ,...and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a… more
- Wheeler Machinery (Salt Lake City, UT)
- …all while upholding stringent security best practices. The position involves providing level 1 & 2 technical support , addressing a diverse range ... Technical Support II Salt Lake City,... Technical Support II Salt Lake City, UT Description The...and Responsibilities** Ticket Management: + Assess, plan, and resolve Tier 1 & 2 issues efficiently and… more
- DATAPATH INC (Duluth, GA)
- …resolution Analyze help desk reports, identify trends, and implement process improvements Provide escalation support and guidance for Tier 1 and Tier ... None Job Shift Day Job Category Information Technology IT Manager-Internal Support DataPath specializes in designing, manufacturing, and supporting both custom and… more
- Vaco (Dallas, TX)
- …us into the future and explore the career of a lifetime. + Ranked the # 1 Best Staffing Firm to Work for in North America by Staffing Industry Analysts (Category: ... positions in the areas of information technology, ranging from Help Desk Support and Application Development to Network Engineering, CIOs, CTOs, and more. **Duties… more
- Principal Financial Group (Des Moines, IA)
- …Management Team in Principal Asset Management! In this role, you'll serve to support technology solutions for a wide range of asset classes and investment teams. ... understanding of the asset management industry, product development lifecycle, and top- tier interpersonal skills to drive the product vision and execution. **Key… more
- Tyto Athene (Ashburn, VA)
- …process + Being the representative for the first stage of escalation for Incidents + Managing Tier 1 and Tier 2 incident responses + Ensuring that all ... protected by applicable law. Submit a Referral (https://careers-gotyto.icims.com/jobs/1508/incident- support -manager/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834326889) **Location** _US-VA-Ashburn_ **ID** _2025-1508_… more
- Hydrasearch (Philadelphia, PA)
- …similar defense hardware specifications. Sales or support roles with OEMs or Tier 1 suppliers in naval systems, ground vehicles, or defense aviation. ... shows (eg, Sea-Air-Space, DSEI, LAAD), site surveys, and supplier reviews. Provide technical presentations and support product demos in field environments.… more
- NuAxis Innovations (Washington, DC)
- …researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving towards ... **Essential Functions:** + Provide onsite desk-side and remote technical support . The onsite support ...monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware… more
- Epsilon, Inc (Alexandria, VA)
- …business needs. **Our Customer's Mission** **:** Epsilon provides professional and efficient technical support and account management activities for all US ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our… more
- Tyto Athene (Annapolis Junction, MD)
- …system migrations, and enterprise deployments in CONUS and OCONUS locations. + Collaborate with Tier 1 and Tier 2 teams by providing advanced training, ... The Tier 3 Engineer will serve as a senior technical resource, resolving escalated issues, designing advanced solutions, and ensuring optimal performance… more
- Red River (Chantilly, VA)
- …remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following ... in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support , sales and technical teams all work together to create… more
- Renesas (San Jose, CA)
- Director of Global Customer Quality Engineering Job Description 1 . **Customer Quality Strategy & Alignment** 2. Develop and deploy a global?customer-quality strategy ... as primary quality contact for strategic global customers (automotive OEMs/ Tier ?1s, industrial OEMs, infrastructure) for escalations, quality performance reviews and… more
- SR International, Inc. (Phoenix, AZ)
- …Responsibilities: Answering incoming phone calls in a fast-paced environment Resolving Tier 1 level issues Reviewing taxpayer accounts Verifying, gathering ... MUST HAVES: Candidates MUST be located within 1 hour of Phoenix or Tucson . Candidates...centers in industries such as finance/banking, insurance, telecommunications (not technical support ) Experience Preferred: Experience with participating… more
