- Chenega Corporation (Washington, DC)
- …and take your career to the next level! SecuriGence is seeking a **Service Desk Technician Tier 2 ** to join our IT support team in Washington, DC. This ... **Req ID:** 37918 **Summary** **Service Desk Technician Tier 2 ** **Washington, DC** Are you...resolution and adherence to service-level agreements (SLAs). + Deliver VIP and executive-level IT support with discretion,… more
- Logitech (Camas, WA)
- …for the role will have extensive knowledge of enterprise A/V products and the AV/ IT ecosystem they're used in, as well as a track record of high performance ... of contact, or after escalation from technical support team** + **Mentoring lower tier agents offering guidance, advice and in depth explanation of policies and… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …maintained by the company **.** + Training, coaching, mentoring, and supporting Tier 1 and Tier 2 IT Support Specialists, as well as act as a backup for ... Senior IT Support Specialist- Richmond, VA Job Description **Overview**...to day ticket resolution for complex issues and for VIP support + Act as an escalation point +… more
- Wheeler Machinery (Salt Lake City, UT)
- …within the Technical Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal ... perform disaster recovery as needed. + Follow up with IT Support Specialist I & 2 escalations...other related discipline. + 3-5 years of experience in tier III Help Desk or IT support… more
- KBR (Bethesda, MD)
- …a contingent position based upon contract award Responsibilities Include: Provides first line ( Tier 1) IT technical support to end users for account ... the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. + Collaborative Environment: Be part of a… more
- General Dynamics Information Technology (Arlington, VA)
- …Specialist to provide timely and professional Tier II support to users. + Provide Tier 2 IT operations control support using ITSM ticketing system such ... CompTIA, ITIL 4 Foundation | PeopleCert - PeopleCert **Experience:** 2 + years of related experience **US Citizenship Required:**...issue again. + Notify the team leader of all VIP requests for support that require additional resources which… more
- Chenega Corporation (Fort Belvoir, VA)
- …for Remedy Support Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT ... Monitor queues and reallocate tickets to meet response time deadlines, including VIP ticket response. + Coordinate tickets that cross organizational boundaries to… more
- Link Solutions Inc (Sierra Vista, AZ)
- …Job Responsibilities: + Monitor and troubleshoot system performance within the VMware environment. + Provide Tier 1 and Tier 2 support to hosted tenants. + ... administration in secure or classified environments. Familiarity with DoD IT standards and compliance frameworks such as STIGs and...CE, CCNA Security, GICSP, GSEC, SSCP, etc.). + Two ( 2 +) years of relevant experience or AA degree in… more
- Leidos (Norfolk, VA)
- …Qualifications** + Candidates Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on ... user mailbox and data. + Addition and removal of VIP and EVIP status including storage increase/decrease, mailbox transfers,...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain Flank Speed… more
- Mass Markets (Mesilla, NM)
- …to supervisors + Collaborate with departments such as Quality Assurance, Training, IT , and Recruiting + Design and audit quality assurance strategies to ensure ... top- tier service delivery + Manage hiring, coaching, and termination...or older + High school diploma or equivalent + 2 + years of experience in call center operations management… more
- Leidos (Bluemont, VA)
- …Local Area Network (C-LAN). Leidos is seeking a broadly experienced Candidate to provide Tier 1 and 2 support for multiple domains with users locally and ... remotely. Excellent communications and ability to support VIP and VVIP customers. Working with Active Directory and...and daily tasking. + Candidate will provide Tier1 and 2 support for multiple domains with users locally and… more
- Link Solutions Inc (Sierra Vista, AZ)
- …detected during monitoring, by other technical teams, and by users. + Provide Tier 2 or 3 support in an enterprise-level, globally distributed environment. ... or a related field with 3+ years of relevant IT experience, or 7+ years of directly related experience...providing quality service and support for mission-critical systems and VIP end users. + Experience working in a Department… more