- Red River (Arlington, VA)
- **Job Summary:** The Tier 2 Helpdesk Lead /CAB Manager is a critical role responsible for overseeing the help desk support operations and the Change ... with the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead /CAB Manager will primarily work within a… more
- GCyber (Arlington, VA)
- GCyber is actively seeking an experienced Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee and enhance our help desk operations within a ... an in-depth understanding of Tech Control equipment, and excellent leadership skills. As a Tier 2 Helpdesk Lead CAB Manager for Tech Control, you will:… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead /Central Area Business (CAB) Manager for ... effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead /Central Area...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk … more
- Red River (Arlington, VA)
- … will have a proven track record of supervising tech control employees and maintaining Tier 2 Tech Control Helpdesk functions in accordance with DISAC ... **Job Summary:** The Primary Technical Control Facility Lead is a pivotal role responsible for managing...network operation consoles, and circuits. + Operate and maintain Tier 2 Tech Control Helpdesk … more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …with the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability to provide technical ... of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's...and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF… more
- GCyber (Arlington, VA)
- …operations comply with DISAC 310-175-9 and other relevant regulations and standards. + Manage Tier 2 Tech Control Helpdesk functions, offering robust support ... is actively seeking a seasoned Primary Technical Control Facility Lead to join our team. This critical role requires...Tech Control facilities. As a Primary Technical Control Facility Lead , you will: + Oversee the day-to-day operations of… more
- Innovative Management & Technology Services (Rockville, MD)
- …all cloud-hosted and on-premise systems meet the latest security standards. + Subtask 4. 2 .7 - Helpdesk Support: Offer Tier 2 and Tier 3 support as ... organization's strategic security goals. Responsibilities: + Develop, document, and lead the implementation of the organization's cloud security strategy,...+ Must possess or be able to obtain a Tier 2 Public Trust clearance. Tools and… more
- GRAIL (Menlo Park, CA)
- …also provide advanced support for People related activities in Workday and provide functional Tier 2 HelpDesk troubleshooting when needed. This is a hybrid ... position requiring a mix of 2 days onsite in Menlo Park, CA and work...and data changes including compensation, promotions, and transfers + Lead complex and/or time sensitive projects in support of… more
- CACI International (VA)
- …comprehensive knowledge of working with end user business applications/software. + Provide Tier 2 Knowledge Based Articles to a centralized knowledge repository ... manner. + Communicate issues and resolutions with your team lead /manager. **You Will Bring These Qualifications:** + Must be...listening skills + CBP, DHS, Border Patrol Systems or Tier 2 Application Support experience **What We… more
- Epsilon, Inc (Quantico, VA)
- …needs. + Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment such as...the MCU network. + Coordinate with the IA Task Lead to incorporate required IA controls into network and… more
- General Dynamics Information Technology (Washington, DC)
- …and software issues. **WHAT YOU'LL NEED TO SUCCEED:** + **Required Experience** : 2 -6 years of helpdesk experience + **Required Technical Skills** : CompTIA ... **Skills:** Customer Service,Help Desk Support,Information Technology (IT) Support **Experience:** 2 + years of related experience **US Citizenship Required:** Yes… more
- Emprise Bank (Wichita, KS)
- …+ Assist with training in the technology department + Serve as an escalation point for Tier 1 and Tier 2 IT support; ability to troubleshoot complex ... and maintain a physical inventory system of bank hardware + Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and… more
- National Oceanic and Atmospheric Administration (Honolulu, HI)
- …IT equipment as directed. Maintain and operate IT Service Desk system and provide Tier 1 and 2 user support and assistance for meetings, hardware, software, ... resources to accomplish assigned tasks, and work with team lead to prioritize as necessary. Anticipate supply depletions and...such as an accredited technical or vocational school; a 2 - or 4-year college or university; a graduate or… more
- Northrop Grumman (Linthicum, MD)
- …Guides) on Linux systems. + General Linux troubleshooting. + End user support. + Support tier 2 and 3 helpdesk tickets. + Support and troubleshot remote ... history. Northrop Grumman Mission Systems is seeking a well-qualified Lead Linux Administrator to join its dynamic team of...include but not limited to: + Perform as primary Lead Linux System Administrator for a large, classified government… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …Specific Skillset + Continuously monitor network and space segment performance to provide customer tier 1 support as required. + Monitor and report on the quality of ... performance, in real-time, and report conditions and anomalies to the designated team lead . + Monitor FMV downlink equipment for nominal operations and report any… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and interviews customers to gather information about problems * Will interface with our Tier 2 technical support team and our Availability Management team to ... worldwide sites * Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure * Modifies, moves, and installs new… more
- University of Washington (Seattle, WA)
- …service desk; desktop management, support, and lifecycle; event support; printing; and AV/classroom tier 1 support. The manager is a member of the UW Bothell IT ... Leadership Team and will lead /manage projects, service and process changes, implement Service Management...relationships with customers, vendors, and partners. **DESIRED QUALIFICATIONS** + 2 + years' experience in a customer-facing support role. +… more