- TekSynap (Arlington, VA)
- …in related field + Clearance: Must possess a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to ... the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead /Central Area Business (CAB) Manager for ... effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead /Central Area...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk … more
- McKinstry (Seattle, WA)
- …processes for the Technology Helpdesk and IT Infrastructure teams. + Responds to tier 2 or higher tickets efficiently and keeps technology helpdesk and ... **Senior Technology Helpdesk Technician** Location **WA - Seattle** Job Family...networking troubleshooting tools (ping, tracert, nslookup) required. + Two ( 2 ) years lead or supervisory experience preferred.… more
- Kansas Judicial Branch (Topeka, KS)
- …Support Center (TSC) that includes the central IT help desk, Senior IT Support Team ( Tier 2 IT Support) and Courtroom Support Team. The manager will ensure ... A core function of this role is managing a helpdesk ticketing system to ensure swift issue resolution, proactive...execution and post-implementation review. Leadership & Team Development + Lead , mentor, and develop IT support staff, fostering a… more
- Insight Global (Kansas City, MO)
- …across the firm. Support Oversight & Escalations * Oversee Tier 1& 2 IT support functions, including helpdesk , local support, and video conferencing. ... operations: ticket intake, triage, metrics, and first-contact resolution. * Tier 2 escalation handling: troubleshooting, coordination w/ engineering, and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability to provide technical ... of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's...and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF… more
- TekSynap (Arlington, VA)
- …with the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + ... a Top Secret/SCI clearance **Overview** We are seeking a Primary Technical Control Facility Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap… more
- Ada County (Boise, ID)
- …or directed. Administrator Tech II + In addition to the above; + Provide Tier 2 support for Level I Administrators (Technical) and Application Administrators ... a general knowledge of information technology, law enforcement systems and helpdesk processes. System Application Administrator (Technical) II - is distinguished… more
- Arena Technical Resources, LLC (Rockville, MD)
- …experienced and technically proficient Senior IT Infrastructure & Systems Engineer to lead the management and maintenance of our company's IT infrastructure. This ... - Ensure secure and reliable connectivity across all systems. Helpdesk Oversight - Serve as the primary liaison and...tickets to ensure timely and effective resolution. - Provide Tier 3 support for complex or unresolved issues escalated… more
- Chenega Corporation (Albuquerque, NM)
- …practices for Data Centers. + Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from the regular scheduled helpdesk support. + ... + Associate's degree or combination of education and experience. + 2 + years of related technical experience in supporting Information Technology environment… more
- Alaant (Glens Falls, NY)
- …are seeking an individual to lead and manage a team for their Tier 1 and Tier 2 helpdesk . Great benefits and work/life balance!** **Hours and ... handle user account administration in Active Directory. + **Team Leadership** **:** + Lead and mentor the IT support team, ensuring needed resources are available,… more
- Epsilon, Inc (Quantico, VA)
- …needs. + Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment such as...the MCU network. + Coordinate with the IA Task Lead to incorporate required IA controls into network and… more
- Bright Horizons (Newton, MA)
- …__ _Support Activities_ + Respond to and resolve or escalate items received in the Tier 2 ticket queue or via incoming support calls, chat sessions and emails. ... proactively to support application issues, changes and modifications. + Organize and lead projects from inception to execution including creating and managing to… more