- ABBTECH Professional Resources, Inc. (MD)
- …+ Integrate Lex V2 bots into Amazon Connect flows for call deflection, self - service transactions, and escalation. + Enable and configure Contact Lens for ... generation (RAG) pipelines to enhance Amazon Connect agent assist and self - service knowledge. + Apply structured logging, unit/integration tests, error… more
- Wells Fargo (Irving, TX)
- …This person will build the conversational experience for our new Wells Fargo Voice Self - Service platform, using the latest AI techniques including Google ... contact center experiences + Proven use cases that include the creation of self - service voice flows including complex product and customer needs + Experience… more
- JPMorgan Chase (New York, NY)
- …chat flows, including call routing, escalation paths, and error handling for both self - service and agent-assisted scenarios. + Develop audio and text prompts and ... insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will...innovation and shaping the future of customer interaction through conversational AI. This role will support our Card and… more
- Mastercard (O'Fallon, MO)
- …Requirements * Proven experience in Contact Center Technologies (Telecom, Voice Self Service (IVR + Conversational AI), Case Management, Workforce ... and ambitious solutions team focusing on delivering memorable customer experiences through self - service & automated solutions across multiple channels. We follow… more
- Insight Global (Hollywood, FL)
- …and contact center operations teams to translate business requirements into effective self - service solutions. We are a company committed to creating diverse ... Job Description Insight Global is seeking a Conversational AI Developer to join an innovative team...innovative team to design, build, and deploy next-generation Interactive Voice Agents (IVAs) and chatbots using industry-leading contact center… more
- Humana (Annapolis, MD)
- …To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self -provided internet service of Home or Hybrid Home/Office associates must ... that are used to support Humana's members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market… more
- Cognizant (Bridgewater, NJ)
- …solutions with internal and external systems. . Contribute to the evolution of conversational bots and API-driven self - service capabilities. **Work model:** ... will make an impact by designing and implementing intuitive self - service solutions that enhance customer experience and...Routing using Genesys Cloud CX. . Design and build voice and non- voice applications (SMS, Email, Chat,… more
- iHeartMedia (Omaha, NE)
- …issues and governmental processes. + Clear voice , clear enunciation, conversational and engaging delivery. + Self -motivated, passionate about news, ... times the size of the largest ad-supported music streaming service . In fact, we have: + **More #1 rated...conversational , compelling, and focused stories. Must have clear voice and enunciation for reporting and anchoring, with engaging… more
- Guardian Life (Holmdel, NJ)
- …Lead the design, development, and deployment of Digital Assistants, focusing on conversational and natural language driven self - service solutions. + ... Lead the design, development, and deployment of Digital Assistants, focusing on conversational and natural language driven self - service solutions. +… more
- NVIDIA (Santa Clara, CA)
- …AI revolution, touching people across the planet by powering everything from self -driving cars, robotics, and voice -powered intelligent assistants! Join a ... research team that is building a next generation of Conversational AI systems! We work on new models for...used by many companies for such applications as customer service , voice assistants, etc. We collaborate with… more
- System One (Washington, DC)
- …o Integrate Lex V2 bots into Amazon Connect flows for call deflection, self - service transactions, and escalation. o Enable and configure Contact Lens for ... generation (RAG) pipelines to enhance Amazon Connect agent assist and self - service knowledge. o Apply structured logging, unit/integration tests, error… more
- Coinbase (Hartford, CT)
- …Cards. This is a hands-on technical role where you will leverage our cutting-edge, self - service ML platform to rapidly design, deploy, and iterate on the models ... serving. * *Drive the Technical Roadmap:* You will be the primary technical voice *influencing at an organizational level*. Work with Product, Ops, and other… more
- GE Appliances, a Haier company (Louisville, KY)
- …and automation strategy within our customer service operations, supporting voice , chat, messaging, self - service , and B2B (business-to-business) channels. ... + 3+ years leading the implementation of AI / ML solutions in customer service settings-preferably involving voice and chat automation. + Strong business acumen:… more
- Robert Half Technology (Atlanta, GA)
- …+ Integrate Lex V2 bots into Amazon Connect flows for call deflection, self - service transactions, and escalation. + Enable and configure Contact Lens for ... generation (RAG) pipelines to enhance Amazon Connect agent assist and self - service knowledge. + Apply structured logging, unit/integration tests, error… more
- Molina Healthcare (Tucson, AZ)
- …Lead pilots and proofs of concept demonstrating measurable improvements in self - service , first contact resolution (FCR), and customer satisfaction. **Operations, ... engagement ecosystem. This role oversees cloud-based technologies that power voice , video, messaging, digital identity, and contact center experiences-ensuring… more
- Hoffman Construction Company (Queen Creek, AZ)
- …Matters. Create What's Next. Hoffman Construction is a forward-thinking, self -performing builder specializing in technically complex, sustainable projects across ... Discover your future with us. www.hoffmancorp.com/careers. Position Summary: The Field Service Technical Engineer will provide technical support for the project site… more
- Coinbase (Atlanta, GA)
- …Cards. This is a hands-on technical role where you will leverage our cutting-edge, self - service ML platform to rapidly design, deploy, and iterate on the models ... of users. *What you'll be doing:* * *Focus on Modeling:* Use our centralized, self - service ML platform to own the end-to-end development of ML models, from… more
- Compass Group, North America (Louisville, TN)
- …details upon interview. + **Requirement:** Prior Microsoft Office and customer service experience is preferred. **Willing to train!** + **Perks:** Medical, dental, ... ID number** **1467844** **.** The advertised program is a conversational recruiting assistant that helps you apply to jobs...Science, Technology, Oil & Gas and Manufacturing markets. ESFM self -performs 80% of all IFM solutions provided to clients.… more
- Goddard School (Bethesda, MD)
- …National Standards for hiring (see www.bls.gov), including the following: Ability to hear the conversational voice , with or without a hearing aid Ability to see ... to the GSI Behavior Policy Plan and implement activities to develop childrens self -esteem and social skills Plan and implement activities to enable childrens feeling… more
- Compass Group, North America (Palo Alto, CA)
- …included. More details upon interview. + **Requirement** : Previous customer service , hospitality, and Microsoft Office experience is preferred. + **Perks: ... ID number** **1453473** **.** The advertised program is a conversational recruiting assistant that helps you apply to jobs...Science, Technology, Oil & Gas and Manufacturing markets. ESFM self -performs 80% of all IFM solutions provided to clients.… more
