- EchoStar (Englewood, CO)
- …and provide data-driven solutions + Maintain data integrity and accuracy within WFM systems and reporting tools **Skills, Experience and Requirements** ... Business Administration is preferred + Proven experience in a WFM or contact center analyst role, with...analyst role, with a focus on forecasting and reporting + Experience with cloud data platforms like Snowflake… more
- AbbVie (North Chicago, IL)
- …working in and supporting Contact Center platforms, such as telecom, SMS/Texting, QM, WFM , chat, and related reporting tools. + Experience developing and ... . Job Description Position will be responsible for contact center forecasting, productivity reporting and analytics and will act as a consultant to contact center… more
- Americor (Irvine, CA)
- …(SLAs), improve efficiency, and enhance the overall customer experience. The Senior WFM Analyst will be responsible for leading complex analysis, providing ... seeking a highly skilled and experienced Principal Workforce Management ( WFM ) Analyst to join our team. The...WFM metrics, including adherence, occupancy, service levels, and forecast accuracy. + Conduct deep-dive analysis to identify root… more
- Camping World (Greenville, NC)
- **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center operations, ... contact volumes, determining staffing requirements, optimizing the workforce, and reporting on operational performance and productivity. We are looking for… more