- TEKsystems (Odenton, MD)
- …Level II certification + TS/SCI clearance + Fully on-site Top Skills Help desk support , Customer service , Technical support , Troubleshooting, Help ... for PC, server, mainframe applications and hardware. -Handles problem that the first-tier of help desk support is unable to resolve. -May interact with… more
- General Dynamics Information Technology (Arlington, VA)
- …Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Phone Support ,Problem Solving,Technical ... support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,...Desk **Required Technical Skills** : IT experience supporting Help / Service Desk **Certifications**… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... 4 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- TEKsystems (Washington, DC)
- …when the incident cannot be resolved by the Service Desk . Skills Help desk support , Help desk , Troubleshooting, Customer service , ... portal, instant messaging, and personal visits to the Service Desk . Interfaces directly with supported end-users... desk , Windows 10, Active directory, Windows, Support , Phone support , Ticketing system, Office 365,… more
- General Dynamics Information Technology (Annapolis, MD)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... 3 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - SWINGS- 1400 to 2200 Transform technology into… more
- ManTech (Washington, DC)
- …the help desk operations. Direct and supervise staff providing call center support , service desk support , and switchboard operations support . ... including hiring, training, performance evaluation, and scheduling. + Develop and implement help desk policies, procedures, and service level agreements… more
- Chenega Corporation (Arlington, VA)
- …level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... reporting of all support requests. + Provide technical guidance and support to the Help Desk team, escalating complex issues as needed. + Proactively… more
- General Dynamics Information Technology (Arlington, VA)
- …management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required ... Help Desk **Skills:** BMC Remedy Ticketing System, Help Desk Support ,IT Help...network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. + Simulates… more
- Koniag Government Services (Washington, DC)
- Help Desk Specialist Washington, DC, USA Req #645 Wednesday, July 2, 2025 **Koniag Management Solutions** , a Koniag Government Services company, is seeking a ... Help Desk Specialist with a Top-Secret clearance...access control and security procedures + Process and track service requests using ITIL-based incident management + Support… more
- General Dynamics Information Technology (Washington, DC)
- …listed at the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the ... levels of the federal government in the heart of our nation's capital. As a Help Desk Technician, you are the foundation of our overall approach to executive… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our IT team. If you are seeking ... an exceptional place to work. General Job Description The Service Desk Manager is responsible for the...resolve, and document issues. + Contact vendors to request service and support with products. + Install,… more
- Amentum (Washington, DC)
- …collaborative telephony solutions within a zero-trust framework to users. You will provide direct Help Desk support , both in person and virtually, to users ... the problem to ensure a timely resolution. Ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved… more
- TekSynap (Washington, DC)
- …of customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and support as needed. **REQUIRED QUALIFICATIONS** ... LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist...problems. You will ensure ensures that all phases of help desk support are properly ... ensure a timely resolution. Ensures that all phases of help desk support are properly...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …resolution and customer service . * Highly Desired: Demonstrated experience working help desk issues in a classified environment, excellent oral and written ... ** Help Desk Specialist TS/SCI with Poly...service and maintaining a positive attitude. * Hardware/Software Support : Assisting with the installation, configuration, and troubleshooting of… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist...problems. You will ensure ensures that all phases of help desk support are properly ... ensure a timely resolution. Ensures that all phases of help desk support are properly...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- MPR Associates (Alexandria, VA)
- …and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...+ Coordinates with hardware and software vendors to request service and support with products. + Provides… more
- COMSO, Inc (Fort Meade, MD)
- …. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a ... week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- TekSynap (Washington, DC)
- …to join our team supporting US International Trade Commission's Information Technology Service Desk Support Services contract. The contract provides ... track, and resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday.… more
- NANA Regional Corporation (Alexandria, VA)
- …operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help - desk services, ... SUVI is seeking a Service Desk Manager to oversee and...+ 9+ years of experience in service desk operations, call center, and deskside support .… more