- Chenega Corporation (Washington, DC)
- Mid-level Help Desk Support Technician Washington, DC Join our Talent Network Mid-level Help Desk Support Technician Washington, DC C-CDAS-24-001 Are you ... expert Engineering and Technical Support Services to federal customers. TheMid-level Help Desk Support Technician provides support to distributed PC/networking… more
- TekSynap (Washington, DC)
- …Service Desk Support Services contract. The contract provides and operates an integrated IT Service Desk and IT support services. These services support ... the current and future operational needs of the US International Trade Commission's IT users and their systems. Our Service Desk is the Single Point of Contact… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...offboarding. + Provide account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier… more
- NANA Regional Corporation (Arlington, VA)
- …software tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support; respond to requests for assistance received either directly from ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...tools. + Complete root cause analysis and diagnostics for IT related problems and issues utilizing remedy or procedures… more
- Quorum (Washington, DC)
- …100, and has over 350 team members across the globe. As a **Business Development Representative ** , you will be at the forefront of our sales efforts, playing a key ... need Quorum. You'll receive training and professional development to help you build the foundation for your career in...Bright sunlit open office concept with your own dedicated desk (if you want it) + Inclusion & Diversity… more
- TekSynap (Washington, DC)
- … IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Providea wide range of IT support services in the field of radio and television broadcastingto the… more
- TekSynap (Silver Spring, MD)
- …to join our team supporting the FDA IT BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests ... and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet,...FAQs for users or as approved by HT's Technical Representative . + Provide 24x7 reporting/communication services for Global/High impact… more
- TekSynap (Washington, DC)
- …**S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience ... exceed client expectations and contractual obligations. This role requires a deep understanding of IT help desk operations, strong analytical skills, and the… more
- TekSynap (Arlington, VA)
- …equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment + 5+ years ... lab. + Demonstrated excellence in planning, directing, and managing IT operations help desks. + Demonstrated successful...desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech… more
- TekSynap (Washington, DC)
- …and best practices related toIToperations + Knowledge of and experience with help desk support and operations. + Knowledge of networking and ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- TekSynap (Washington, DC)
- …practices related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based software ... of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades… more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance,...ITSM best practices. + Education: + Bachelors in an IT -related field + Clearance: + Must possess a TS… more
- CACI International (Fort Meade, MD)
- …troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Manage ... using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem...may not be filled immediately. However, this position is representative of positions within CACI that are consistently available.… more
- TekSynap (Washington, DC)
- … IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... manage, and coordinate all installation activities, ensuring successful deployment of IT infrastructure in the Senate's DC offices and local offices nationwide.… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades ... installations in a Senate office. + Answer any questions pertaining to the IT catalog with regards to compatibility and the SAA best practices. **REQUIRED… more
- TekSynap (Arlington, VA)
- …in analysis testing and troubleshooting circuits + Minimum 5 years' experience with help desk support and operation. + Education: + Bachelor's Degree in ... + Knowledge of networking and network-based software applications in a DOD IT environment + Collaborate with cross-functional teams to develop comprehensive network… more