- NuAxis Innovations (Washington, DC)
- ** IT Service Desk Quality Assurance Manager** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT ... position. **Job Description** + Quality Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The ideal candidate for the… more
- Arena Technical Resources, LLC (Washington, DC)
- IT Service Desk Supervisor Location:...use the firm's IT systems and provide high- quality customer service . - Handling escalated support requests ... US Job ID: ATR 17107 Job Description Position Title: IT Service Desk Supervisor Location:...support to ensure that they are able to provide high- quality customer service to the firm's staff… more
- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining ... laptops, printers, and other network peripheral devices + Provide quality customer service and support for designated...for IT support as part of a Service Desk operation + Ensure all time… more
- TekSynap (Arlington, VA)
- … Service improvement results; + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance purposes; + Serve ... Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service... Services, including at least 3 years in an IT outsourcing environment to manage Contractor Personnel performance of… more
- NANA Regional Corporation (Alexandria, VA)
- …ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high- quality support across the organization. ... today! **Responsibilities** + Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks,… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot password resets. +… more
- CACI International (Arlington, VA)
- …and service request tickets through the ServiceNow service management software. The IT Service Desk supports a nearly 6000 user community within the ... Agent provides mid-level support for an Information Technology ( IT ) Service Desk which receives...the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive… more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First,...for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join… more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...ticket assignment for completion. + Responsible and leads for quality control processes, service improvement and performance… more
- Cayuse Holdings (Washington, DC)
- **Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and ... and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- Link Solutions Inc (Adelphi, MD)
- …have a High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD. +… more
- Link Solutions Inc (Adelphi, MD)
- …have a High School Diploma with two (2+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. +… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …to continue their critical operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in SAP ERP ... The ideal candidate will bring a history of successful IT support, particularly within a defense or similar high-security...technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.… more
- Silver Diner Development, LLC (Washington, DC)
- …the sacrifice of our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm, and energetic people to ... the face of our brand to the guests. Front Desk Coordinators set the tone for our guests' visit...'Most Diverse Places to Work' + One of Full Service Restaurant Magazine's '20 Full Service Restaurants… more
- Silver Diner Development, LLC (Washington, DC)
- …operator and answer any questions the guests may have + Keep the front desk organized and immaculate + Uphold a professional environment We offer: + Benefits: ... 'Most Diverse Places to Work' + One of Full Service Restaurant Magazine's '20 Full Service Restaurants...fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15… more
- NTT DATA North America (Arlington, VA)
- …an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Service Delivery Manager- US Citizen to join our team in ... Arlington, Virginia (US-VA), United States (US). ** IT Service Delivery Manager** Job Description: The...ITIL (Tier 0-4 lifecycle support services) for 24/7 high-performing service desk with measurable improvements and KPIs.… more
- Gama-1 Technologies (Silver Spring, MD)
- …program efficiency, effectiveness, and consistency by providing prompt, reliable, and high- quality annual assessments of all High and Moderate systems in support ... and effective evaluation of the systems security controls + Develop high- quality security authorization package documentation + Aid in developing and conducting… more
- CACI International (Arlington, VA)
- …in Arlington, VA. You will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application ... IT Operations Specialist Job Category: Information Technology Time...an updated working knowledge of customer systems and current service desk processes and procedures in the… more
- TekSynap (Washington, DC)
- …assurance actions under the contract. + **Technical Acumen:** Proficient in assessing the quality of IT supplies, services, and deliverables, with knowledge of ... **S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with … more
- Koniag Government Services (Washington, DC)
- …for firewalls, load balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy Government's on-premises office suite ... integral component of a team supporting our HUD client's IT Modernization effort to provide a single Operations &...and cloud service providers facilities. **O&M Shared Service and Help Desk Services such as:**… more