- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 … more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...incidents and changes that cannot be resolved at the service desk level. + Administer and maintain… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent - Weekend Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... * * **The Opportunity:** CACI is seeking a TOC Service Desk Agent - Weekend to join...The TOC Agent - Weekend will be responsible for Tier 1 services across 20+ systems and applications ensuring… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the ... Enterprise Operations Service Desk staff supporting the agency's systems,...running Linux commands and working with Windows servers (> 2 years). + ITSM products (ie Remedy) CRQ/WO/INC/KMS management.… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- GovCIO (Washington, DC)
- …policies. + Experience supporting and escalating issues acrossTier 1 and Tier 2 support models, including Service Desk and End-User Enablement. + ... Conducts PBI Training (Instructor-led Class Development, Delivery). + ProvideTier 1 and Tier 2 supportfor Power BI issues-including report access, refresh… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and… more
- Insight Global (Washington, DC)
- Job Description -Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by) -Follow established processes, using Active ... duties (create, restore and troubleshoot accounts) -Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams We are a company committed… more
- Robert Half Technology (Washington, DC)
- …thrive in a dynamic environment, we encourage you to apply. Responsibilities: * Provide Tier 2 technical support to resolve escalated issues both remotely and ... Description We are looking for an experienced Help Desk Technician II to provide advanced technical support and ensure seamless IT operations for end users in… more
- Koniag Government Services (Washington, DC)
- …facilities and cloud service providers facilities. **O&M Shared Service and Help Desk Services such as:** + Provide Tier Zero (0), One (1), Two ( 2 ... balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy...in the following order: Tier Zero (0), Tier One (1), Tier ( 2 ),… more
- Ops Tech Alliance (Fort Meade, MD)
- …be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) + Provide identification, diagnosis and ... System Administrator Level 2 (Fort Meade, MD) **System Administrator Level ...We are a certified SBA 8(a) Small Business and Service -Disabled Veteran-Owned Small Business (SDVOSB). **Team Member Benefits** +… more
- COMSO, Inc (Fort Meade, MD)
- …of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...IT systems (U) Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
- COMSO, Inc (Fort Meade, MD)
- …of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... OS, Cent OS/Red Hat OS CE certifications. + Two ( 2 ) years of experience with Service Management...IT systems + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
- NTT DATA North America (Arlington, VA)
- …delivery of ITIL ( Tier 0-4 lifecycle support services) for 24/7 high-performing service desk with measurable improvements and KPIs. The Service Delivery ... organization, apply now. We are currently seeking a IT Service Delivery Manager- US Citizen to join our team...and ITIL (Information Technology Infrastructure Library) frameworks valid within 2 years of a candidate being on-board in the… more