- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- CVS Health (Cumberland, RI)
- …maintain accurate HR reporting and metrics to track performance and identify areas for improvement . ** Customer Service:** Ensure a high level of customer ... metrics to measure performance and identify trends / areas for continuous improvement . **Project Management:** Experience managing Human Resources HR projects… more
- Sunrise Senior Living (Norwood, MA)
- … engagement. + Lead the development and regular review of the engagement improvement plan. + Resolve customer concerns effectively through consistent use of ... Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work...and leading a team through change + Previous sales experience preferred, including building customer relationships, and… more
- Saint-Gobain (Norwood, MA)
- …Flow functions such that the Plants' Objectives for Shipping/Inventory Accuracy and Customer Fulfillment Rates are being achieved using the SAP Platform. Perform a ... customers + Collaborates with others in Logistics Department to continually improve Customer Service key measurements - On Time and In-Full (OTIF) Measurement… more
- Middlesex Savings (Westborough, MA)
- …process improvement ideas with the management team. + Protects customer information by following department security guidelines and procedures. + Complies with ... call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up...**Requirements** Education + High School Diploma is required Work Experience + 6-12 months customer service preferably… more
- Teleflex (Mansfield, MA)
- …manufacturers. We set ourselves apart with deep expertise, decades of experience , a dedication to design for manufacturability, and extensive, in-house capabilities, ... documentation * Daily production support * Participate in continuous improvement projects Specific responsibilities include: * Incoming, in-process, and final… more
- Amazon (Westborough, MA)
- …and fun. Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center ... in requirements development for new product development. * Identify continuous improvement opportunities and drive team continuous improvement initiatives. *… more
- Wolters Kluwer (Waltham, MA)
- …and/or other MarTech tools such as Hubspot, Marketo, or Eloqua + Proven experience managing ecommerce websites and optimizing customer journeys. + Strong ... cross-functionally to streamline processes, maximize ROI, and deliver exceptional customer experiences. **Key Responsibilities** **Marketing Technology & Systems** +… more
- RTX Corporation (Marlborough, MA)
- …fixed price and cost re-determinable development programs. + Develop program Performance Measurement Baseline (PMB) for earned value / project management purposes + ... Leadership Team (PLT) or corrective action implementation. + Interaction with external customer , including the preparation, submission, and review of customer … more
- Amazon (Westborough, MA)
- …Experience with human performance measurement or Human-System Engineering - Experience planning and executing effective customer research, solo, or in ... rewarding, fulfilling, and fun. The Amazon Robotics UX team drives the user experience for our portfolio of robotics platforms and operations management tools as we… more
- Citizens (Westwood, MA)
- Description At Citizens, we're more than a bank and here you'll experience new things, create new opportunities, think beyond your role, and make an impact! In this ... and UDAAP risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. While in this role, you will be… more
- BJs Wholesale Club (Marlborough, MA)
- …technologies associated with the product to identify and act on continuous improvement opportunities Requirements: + Proven product management experience in ... and set measures of success + Conduct market and/or customer research to understanding leading practices, what good looks...fields + Strong data analysis and decision-making skills + Experience taking products from concept to launch + … more
- Pegasystems (Waltham, MA)
- …communication and presentation skills for executive-level interactions + Analytical mindset with experience in performance measurement and ROI analysis + Ability ... built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. At Pega, we foster a… more
- Evident Scientific (Waltham, MA)
- …Goods Departments. **Job Requirements** Education: . High school diploma or GED required. Experience : . Minimum of 1 year customer service-related experience ... efficiently . Participate in the company's Lean and Continuous Improvement programs. . Other duties as assigned. . This...preferred. . Minimum of 2 years related shipping experience preferred. . Experience with shipping goods… more
- BJs Wholesale Club (Marlborough, MA)
- …projects or a program, and manage overall program budget, business case, and measurement of value delivered on an ongoing basis. + Provide program management ... including establishing documentation requirements for compliance, and driving continuous improvement of program performance. + Lead discovery activities with… more
- Controlled Contamination Services LLC (Framingham, MA)
- …in continuous training: cGMP training, technical skills, safety, performance improvement . + Normal responsibilities include detail document control (using Good ... including ceilings, walls, equipment and floors. + The ability to follow customer standard operating procedures in precise detail including documentation. + Identify… more