- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Prime Therapeutics (Providence, RI)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- National Safety Council (Worcester, MA)
- …Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly ... Impairment We are currently looking for a Program Delivery Quality Assurance Monitor to join us in...and Powerpoint + At least 2 years of relevant customer service or call center experience preferred… more
- Cardinal Health (Providence, RI)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Motion Recruitment Partners (Providence, RI)
- …response efforts as required **Requirements** + 3-5 years of experience in quality assurance or customer service (utility experience a plus) + Strong ... Island **Onsite** Contract **Our direct client is seeking a Quality Specialist - Customer Service ...to make their needs known in advance. **Posted by:** VMS Sourcing **Specialization:** + Quality Assurance /… more
- Vontier (Providence, RI)
- …of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively providing world-class quality ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers… more
- MAPFRE Insurance (Webster, MA)
- …group, Operations leaders, Customer Development, Knowledge Management, L&D, and Quality Assurance teams to assure strategic initiatives are developed and ... **Job Segment:** Call Center Manager, Call Center Supervisor, Customer Service Representative, QA, Call Center, Customer Service , Quality Apply now " more
- CVS Health (Whitinsville, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- TTEC (Providence, RI)
- …brightens days and ignite your career with TTEC's award-winning employment experience. As a Quality Assurance Specialist working remotely in the US, you'll be a ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- Cardinal Health (Providence, RI)
- …culture of energy, passion and positive atmosphere while delivering superb customer service . + Takes actions to continually improve quality in daily work. ... **_What Quality Assurance / Supplier Quality...service providers to ensure prompt attention to identify quality and service -oriented solutions and/or identified … more
- CVS Health (Webster, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Shrewsbury, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- PPL Corporation (Cumberland, RI)
- …engagement. Responsibilities * Promote and implement procedural best practice through structured quality assurance within the team to ensure all working ... * Leads the identification, communication, measurement, and management of customer service risk & works cross functionally...* Promote and implement procedural best practice through structured quality assurance within the team to ensure… more
- Staples (Framingham, MA)
- …root cause analysis. + Collaborating with our Operations, Global Sourcing, Supply Chain, and Customer Service teams to resolve internal and external customer ... centered around our customers' needs. We are driven by customer insights and analytics to bring products and solutions...Basic Qualifications: + 3+ years of experience in Product quality assurance , product safety, quality … more
- IGT (Providence, RI)
- …standards, regulatory requirements, and customer expectations. This role involves leading quality engineering, quality assurance and quality control ... root cause analysis and corrective/preventive action initiatives to resolve quality issues while collaborating with Field Service ,...+ Knowledge and expertise to manage and develop the quality assurance and quality control… more
- Amazon (Westborough, MA)
- …vertical integration and life-cycle management of MSP solutions across 3 pillars: (I) Quality Assurance (MSP CX-QA), (II) Deployment & Ramp-up (MSP CX-DR), and ... entire products' lifecycle (from product development, to deployment, to support & service ), embodying Amazon's leadership principle: Customer Obsession. We raise… more
- Amazon (Westborough, MA)
- …vertical integration and life-cycle management of MSP solutions across 3 pillars: (I) Quality Assurance (MSP CX-QA), (II) Deployment & Ramp-up (MSP CX-DR), and ... entire products' lifecycle (from product development, to deployment, to support & service ), embodying Amazon's leadership principle: Customer Obsession. We raise… more
- Textron (Coventry, RI)
- …procedure documentation, detail oriented and organized, strong communication skills, customer service experience, interpersonal skills, excellent verbal and ... role\.Knowledge of AS9100 Standards and their application in maintaining quality assurance \.Proficiency in MS office productsASQ Certification… more
- Prime Therapeutics (Providence, RI)
- …or designated customer contacts. + Directs operations account manager in resolving customer service issues and actions supportive of the achievement of ... customer service requirements including attainment of performance...ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, … more
- Fallon Health (Worcester, MA)
- …to have been awarded "Excellent" Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. ... training program provides material and framework for success. + Ownership for customer satisfaction. Member Service Representatives are the primary liaison for… more