- Trustmark (Richmond, VA)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. Key ... Accountabilities: + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues, communicating… more
- Cardinal Health (Richmond, VA)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II , Customer Service Operations processes orders ... in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Mass Markets (VA)
- …as a trusted partner in the industry. We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and ... Must hold a valid Healthcare Insurance License + Previous call center experience is preferred. + Proficient...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
- Canon USA & Affiliates (Fairfax, VA)
- …all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. **Responsibilities** ... computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary . Prepare monthly production… more
- Canon Business Process Services (Fairfax, VA)
- …for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. Responsibilities ... computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary . Prepare monthly production… more
- Truist (Richmond, VA)
- …loan systems. * Bankruptcy Phone Team Specialists with no prior bankruptcy and/or call center training. Take inbound calls from clients, attorneys, trustees, and ... Management. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call...(1) year of experience in customer service or Tier II , technical support + CompTIA IT certification COMPENSATION DETAILS… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and managerial for resolution as needed + Ensure first call resolution through problems solving and effective call...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... outbound contacts in a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call handling + Research… more
- TekSynap (Arlington, VA)
- …management systems, ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support, and other ... desk metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates. + Implement and maintain… more
- CACI International (Springfield, VA)
- …architects, and technical service lanes. + Incident support and participation in on- call rotation during off hours and weekends. + Create and maintain documentation: ... in performance tuning and optimizing storage and backup environments and data center migrations and storage replication technologies. + Senior level experience with… more
- Truist (Richmond, VA)
- …1. Bachelor's Degree in a business-related field 2. Previous lending or call center experience 3. Bilingual **General Description of Available Benefits ... and assistance on department workflow and projects. Role will be filled as Specialist II or III based upon experience. Please note this is an office centric… more
- CACI International (Sterling, VA)
- …and security threats to continuously improve network infrastructure. + Provide afterhours call in support for CAN/LAN services. + Support deployable networks for ... CI Poly required + DoD 8140.01 and 8570.01-M, IAT II required + Strong expertise in routing and switching...may not be filled immediately. However, this position is representative of positions within CACI that are consistently available.… more