- Vontier (Richmond, VA)
- …Offices, leading to the success of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional… more
- KSA Integration LLC (Arlington, VA)
- …rapidly growing government contractor that has built a reputation on focused customer service , on-time performance, and continuous improvement. To demonstrate ... inTransition Coach , Federal Service Center Arlington, VA...to discuss concerns regarding specific cases. + Participates in quality improvement activities, including data collection, tracking, and analysis.… more
- Sharecare (Richmond, VA)
- …4-year degree + 1 -2 years of related experience required; experience in a customer service role preferred + Experience with benchmarks and contact center ... through the lens of their personal health and making high- quality care more accessible and affordable for everyone. To...including certification through NBC-HWC or CHES only The Health Coach is part of a multi-disciplinary team that is… more
- IQVIA (Richmond, VA)
- …client at scientific congresses and/or advisory boards. + Strong presentation, analytical and customer service skills. + An understanding of Medical Affairs and ... **MSL (Player/ Coach )** We are excited to announce that currently...trial teams. In addition, you will ensure compliant and high- quality clinical scientific communication. You will be asked to… more
- American Express Global Business Travel (Richmond, VA)
- …+ Previous leadership experience + Excellent listening skills and curious mentality + Customer service oriented + Crew/Charter experience a plus + Sabre ... documented coaching and feedback to team members + Investigate service and quality errors with a curious...issues + Listen to calls as required to validate service levels and compliance standards Customer (25%)… more
- British Swim School (Ashburn, VA)
- …The ideal candidate is enthusiastic, energetic, and organized, with strong leadership and customer service skills. You will play a pivotal role in ensuring ... Aquatics Manager/Lead Swim Coach Part Time * British Swim School of...School approach. We also have exciting opportunities with our Customer Service Team, even if you're not… more
- Walmart (Winchester, VA)
- …and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and ... Way (OBW) service model; managing and supporting customer service initiatives (for example, store of...and providing process improvement leadership to ensure a high quality customer experience. Drives the financial performance… more
- Walmart (Mechanicsville, VA)
- …and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and ... demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community… more
- Walmart (Norfolk, VA)
- …and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and ... demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach… more
- Walmart (Chesterfield, VA)
- …and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and ... demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach… more
- The Cigna Group (Falls Church, VA)
- …the effectiveness of alternative care services and that cost effective, quality care is maintained. Evaluates, recommends, and maintains close relationship with ... how you'll make a difference: * Provide onsite face-to-face customer coaching and support * Identify customer ...obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps… more
- Michaels (VA)
- …processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service . + Assist Store Manager in leading and managing ... onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor...Manager only, responsibilities also include: leading the delivery of high- quality custom framing solutions to our customers on time… more
- TD Bank (Vienna, VA)
- …to meet SLA requirements for service and productivity + Provides high quality service and advice to key business (FCRM) partners and monitors progress ... the senior analyst / subject matter expert and may coach and educate others + Oversees and/or independently performs...the team, supports a positive work environment that promotes service to the business, quality , innovation and… more
- Vontier (Richmond, VA)
- …our end-user customers, both with and without a servicing distributor, and the Customer Service leadership team. They will work closely with the leadership ... (Remote working option expectation is to provide professional and responsive service and support, regardless of working remotely. Those working remotely understand… more
- Crate & Barrel (Richmond, VA)
- …and teamwork We'd love to hear from you if you have + 2+ years customer service or retail leadership experience + High school diploma/GED or equivalent, ... our customers and a spirit of fun, we deliver high- quality home furnishings that are expertly designed, responsibly sourced...join our team as an Assistant Store Leader - Customer Experience & Outreach. Determined and motivating, Assistant Store… more
- Bridgestone Americas (Norfolk, VA)
- …401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole ... service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by… more
- Crate & Barrel (Alexandria, VA)
- …Store Leader to train and develop associates on product knowledge, selling, customer service , operations, visual, policies and procedures, as applicable. + ... customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team...hear from you if you have + 1+ years customer service or retail experience + Full-Time… more
- Capital One (Richmond, VA)
- …of the quality management processes helps improve business efficiency, enhance customer experience and drive key results across US Card. As the QMO leader, ... in a team environment and has a passion for customer experience and quality . The **Senior Manager,...when representing QMO in projects and other meetings + Coach , develop, mentor direct reports as well as skip-level… more
- ICF (Reston, VA)
- …must have:** + High school diploma or equivalent required. + 6 months + Survey Research/ Customer Service Experience + Must be fluent in Spanish and able to read ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF...+ Complete a minimum of 12 monitoring sessions + Coach a minimum of 12 monitoring sessions + Ensure… more
- Capital One (Richmond, VA)
- …high-performing team toward great results and transforming operations to provide exceptional service and insights The Customer Advocacy Operations (CAO) team is ... so, please consider this role!** + You thrive in service recovery, when something goes wrong you understand and...+ You elevate needs & drive change improving delivery, quality and efficiency to improve customer experience… more