- Leidos (Lorton, VA)
- …and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support Services ... a broad skill set including experience leading projects, managing people, supporting Help Desk operations, collaboration across all customers and MSS teams,… more
- Leidos (Lorton, VA)
- …and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to join the Mission Support Services ... of a fast-paced DoD program. This position includes providing Tier 1 support for end users utilizing a comprehensive,...of commonly-used IT concepts, practices, and procedures within a Help Desk environment. + Ability to effectively… more
- General Dynamics Information Technology (Quantico, VA)
- …Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career in enterprise IT means connecting and ... a meaningful part in improving how agencies operate. Our work depends on ** Help Desk Analyst Tier I** joining our IT Technology Development division within… more
- NuAxis Innovations (Falls Church, VA)
- ** Help Desk Technician** Location **Falls Church, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... so join our team NOW! We are currently seeking a talented and motivated ** Help Desk Technician** for a Full-Time position. **Job Summary:** NuAxis Innovations is… more
- Spectrum Comm Inc (Falls Church, VA)
- …Jacksonville, Florida. This role provides Tier 2-3 troubleshooting, supervises day-to-day help desk operations, and ensures timely resolution of IT service ... Position Overview The Senior Help Desk Technician serves as the...all end-user devices. + Serve as a liaison with enterprise -level IT teams for escalated issues or specialized support… more
- Koniag Government Services (Winchester, VA)
- Arlluk Technology Solutions, LLC a Koniag Government Services company, is seeking a Help Desk Technician with a Top-Secret clearance to support ATS and our ... time off, and more. This position is for a Help Desk Technician to support the FBI's...escalate and monitor issues between the government analysts and Tier 3 and 4 + Document agency business rules… more
- CACI International (Sterling, VA)
- …and provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios ... to do:** Support end-user applications and work in a multi- tier service desk as well as work...mainframe applications or hardware + Maintaining relevant metrics that help the team see how they are doing +… more
- General Dynamics Information Technology (Virginia Beach, VA)
- …on various networks. + assists in resolving client related issues, coordinating with both Help Desk , Networking, and Tier III personnel. + Captures ... Desk Technician** with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that...Technician** joining our team to support USSOCOM. **HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT**… more
- SAIC (Springfield, VA)
- …position in support of the Department of State (DOS) Vanguard Contract. The Help Desk Specialist is responsible for providing information and communication ... a timely resolution using DOS REMEDY application. + Provides second- tier support to end users for ICT applications or...Ability to follow policies and procedures. + Knowledge of help desk ticketing systems. + Ability to… more
- Koniag Government Services (Vienna, VA)
- …Public Law 88-352_** **Job Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly** ... LLC,** a Koniag Government Services company, is seeking an experienced **Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our… more
- Lockheed Martin (Herndon, VA)
- …Experience with Red Hat Enterprise Linux or similar distros \- Prior Help Desk or technical customer service experience \- Experience with systems ... a member of the Operations Team who support our enterprise system and services to ensure Strata systems operate...Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …None **Job Family:** IT Infrastructure and Operations **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows 10 ... seeking a highly skilled **IT Engineer** with strong experience in both **Microsoft Enterprise Systems and Linux administration** to provide ** Tier II support**… more
- CACI International (Chantilly, VA)
- … IT operations in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. Proven ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,...such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft… more
- CACI International (Chantilly, VA)
- … IT operations in lieu of formal education. + Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. + Proven ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,...as HP OpenView or CA Concord. + HDI Customer Help Desk Analyst certification or equivalent. +… more
- CACI International (Ashburn, VA)
- …and resolve tickets in a timely manner. + Act as a liaison between the help desk and enterprise clients, ensuring clear communication and high customer ... and maintain knowledge base articles, training materials, and documentation for the help desk team. Define and strategize Incident, Knowledge, and Problem… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with...with a minimum of two (2) years in a help - desk area, and two (2) years at… more
- Epsilon, Inc (Alexandria, VA)
- …new responsibilities business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI Support Center ... Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... an IT Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more
- Chenega Corporation (Fort Belvoir, VA)
- … 2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired knowledge ... tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated...to maintain top-quality customer service. + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings… more
- Tyto Athene (Fort Belvoir, VA)
- …SSO integrations. + Provide Tier III support and work with Desktop Support/ Help Desk personnel, both internal and external (vendors), to provide resolutions ... of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel. Applicant should be multi-disciplined with… more