- Wells Fargo (Roanoke, VA)
- …at wellsfargojobs.com. **About this role:** Wells Fargo is seeking an Escalations Representative in our Unsecured Lending Operations supporting Consumer ... and Small Business Credit products. **In this role, you will:** + Support internal and external customers with inquiries and complaints regarding financial products and services + Seek ways to determine appropriate course of action, conduct investigative steps… more
- TTEC (Portsmouth, VA)
- …place here with TTEC's award-winning employment experience. As a **Lead Customer Service Representative working onsite** , you'll be a part of bringing humanity to ... deposits, and maintaining accurate records. Whether it's investigating patron accounts, resolving escalations with care, or ensuring KPI targets are met, you'll be… more
- iPostal1 (Richmond, VA)
- …cutting edge leader in the digital mailbox industry. Full Time Customer Service Representative - Phones and Chat - Richmond, VA Richmond, Virginia We're iPostal1 and ... deemed appropriate per level including but not limited to handling escalations , team supervision, analytics and reporting Requirements: Active listening skills… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk. + Knowledge and experience troubleshooting Linux and Unix based systems. ... infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize system operations… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …for measuring activity and assessing the quality of service delivered by any representative from CoStar Group. In this role, you proactively call customers, actively ... less of a meeting or phone interaction with any representative from CoStar Group. Approximately 200+ outbound calls per...from surveys and data reviews. + Timely reporting of escalations to Management. + Communicate with internal departments to… more
- TekSynap (VA)
- …cause analysis and corrective action reports + Respond to and resolve trouble ticket escalations via VA Ticketing System and MS Teams support channel + Support and ... AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential… more
- Truist (Richmond, VA)
- …and attend attorney scorecard meetings. Review and approve invoices. Handle attorney escalations . Work with other LOB's and the foreclosure attorney to postpone and ... assigned. **Qualifications** **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …performs content data entry, designs content, oversees processing of daily escalations , research requests, special projects, and contact center focused operational ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Google (Reston, VA)
- …and compliance issues. + Triage and manage backlog of security issues and escalations , while ensuring timely resolution. + Track and manage security risks and ... affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing… more
- Post Holdings Inc. (Winchester, VA)
- …developing team members, and managing performance + On-call for department escalations and emergency incident response + Actively participating in Continuous ... team alignment, productivity, and safety + Serve as the on-site safety representative during emergency situations and when manager is offsite. Responsible for… more
- Google (Reston, VA)
- …existing security controls. + Interface with clients to address concerns, issues, or escalations . Track and drive to closure any issues that impact the service and ... affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing… more
- Sunrise Senior Living (Mclean, VA)
- …in transforming data into accurate and complete financial reports, resolving escalations , addressing quality control issues, and implementing any necessary process ... duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. + Bachelor's… more
- Ryder System (Richmond, VA)
- …exceed customer service expectations + Serve as point of contact for any case escalations + Lead process audit to identify risks and critical issues + Collect and ... application process or to verify the legitimacy of an interview or Ryder representative , please contact Ryder at ###@ryder.com or ###. **Current Employees** **:** If… more
- Ryder System (Richmond, VA)
- …in shared tools + Assist in e-commerce customer and fulfillment operations support/ escalations + Work with cross-functional teams to pinpoint and resolve issues + ... application process or to verify the legitimacy of an interview or Ryder representative , please contact Ryder at ###@ryder.com or ###. **Current Employees** **:** If… more
- Coast Guard Community Services Command (Chesapeake, VA)
- …customer service, loyalty and CRM staff, establishes service standards, manages escalations , and implements training and performance goals to ensure service ... customer experience budgets and vendor contracts, serving as Contracting Officer's Representative (COR), and making recommendations on CX platforms, CRM systems, and… more
- Ryder System (Richmond, VA)
- …Network support for all locations. Support includes, but is not limited to, escalations for issues with Network access, WI-FI, Internet connectivity, PC hardware & ... application process or to verify the legitimacy of an interview or Ryder representative , please contact Ryder at ###@ryder.com or ###. **Current Employees** **:** If… more
- Truist (Vienna, VA)
- …within compliance. Works and responds to client complaints and coordinates escalations . **Develop and Retain the Talent:** + Drive training, education, performance ... and effective. **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable… more
- CACI International (Springfield, VA)
- …+ Ensure accurate and timely documentation of network issues, solutions, and escalations . + Maintain and enforce NOC operational processes, documentation, and best ... funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply… more