- Kimpton Hotels & Restaurants (Charlottesville, VA)
- …and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** The Guest Service Agent ( Overnight ) is responsible for registration and ... check-out, PBX operations, mail and message service all the while providing outstanding service ...information. + Complete all items on appropriate (AM, PM, Overnight ) checklist by end of shift. + Conduct pre-assignment… more
- IHG (Petersburg, VA)
- …and Requirements:_** High School diploma or equivalent, plus one year front desk/ guest service experience. Some college preferred. Must speak fluent English. ... that may require additional monitoring or follow-up. 1. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to… more
- Marriott (Mclean, VA)
- **Job Number** 24101362 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Tysons Corner, 1700 Tysons Boulevard, McLean, Virginia, ... N **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY** Process all guest check-ins by confirming reservations, assigning room, and issuing and… more
- Kimpton Hotels & Restaurants (Charlottesville, VA)
- …on responsibilities outside of this job description at times, as we all do. **As a Guest Service Agent :** + Responsible for providing quality guest ... coach, and encourage a team to not only exceed guest expectations but also grow and develop! **Some of...include registration and check-out, PBX operations, mail and message service . + Review arrivals, noting special requests, blocking rooms… more
- Aimbridge Hospitality (Glen Allen, VA)
- …Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making ... to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency...all encounters with guests and associates in a friendly service -oriented manner. + Maintain regular attendance in compliance with… more
- Omni Hotels (Richmond, VA)
- …communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, ... + A professional business appearance, attitude, and performance + Prior guest service experience - preferably hotel front office experience + The flexibility… more