- DT Professional Services (Norfolk, VA)
- Job Summary: DT Professional Services is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support ... Active Directory user accounts + Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back ...Security clearance is required + 3 years' experience with Customer Service Support + Experience… more
- CACI International (Arlington, VA)
- …and maintain service delivery process and procedures, recommending customer service and IT process support enhancements, ensuring all services ... a standardized onboarding approach for Tier 0 and 1 service support . Candidates will be responsible for... Support and engage with the DHS HQ customer frequently to provide status on specific ticket escalations,… more
- General Dynamics Information Technology (Mclean, VA)
- …Able to Obtain:** None **Job Family:** Logistics **Skills:** Customer Service ,Information Technology ( IT ) Support , IT Troubleshooting **Experience:** ... your opportunity to make a personal impact as a Customer Service Support Specialist, GDIT...our team to provide Tier one and two mission IT support for all IT -related… more
- ManTech (Mclean, VA)
- …experiences to advance your career. Currently, ManTech is seeking a motivated, career and customer -oriented Enterprise IT Support Officer (EITSO) to serve on ... customer where high operational availability is vital and service excellence is the norm, you will be rewarded...a team of IT support professionals responsible for incident response, deskside service… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- ** IT Infrastructure Support Manager** **Category:** Infrastructure/Cloud **Main location:** United States, Virginia, Fairfax **Position ID:** J0524-1891 ... including servers, storage, network, and related technology tools. * Work to support operational excellence and institute an IT systems management framework… more
- ManTech (Chantilly, VA)
- …Equipment Installation Team** Currently, ManTech is seeking a motivated, career and customer -oriented Enterprise IT Support Officers (EITSO) to serve ... **Secure our Nation, Ignite your Future** **Enterprise IT Support Officer (EITSO) - Complex...+ Ability to embrace diverse technical disciplines and excellent customer service skills + Ability to adapt… more
- Microsoft Corporation (Sterling, VA)
- As a Senior Data Center IT Support Technician (SDCT), you will provide IT support for secure access workstations (SAWs) laptops, servers as well as ... learnings to contribute to the improvement of quality of service and support . + Directly performs decommissions,...from direct-line management. May escort third party vendors or IT support on-premises at data centers or… more
- SAIC (Norfolk, VA)
- **Description** SAIC is seeking an ** IT Service Desk Analyst** to support the Navy's Service Management, Integration and Transport Program (SMIT) at the ... primary focus + May escalate complex problems to higher-level IT support specialists and experts if they...environment + Outstanding analytical, problem solving skills, and excellent customer service + Excellent Interpersonal, written, and… more
- the Vitamin Shoppe (Ashland, VA)
- …Center Support Specialist is responsible for responding to and resolving end-user IT service requests and fill in for Computer Operations when needed. The ... + Respond to, resolve, and close Distribution Center end-user IT service requests based on published procedures...+ Solid written and verbal communications skills. + Strong customer service and interpersonal skills. + Strong… more
- SAIC (Norfolk, VA)
- **Description** SAIC is seeking a ** IT Service Desk Analyst** to support the Navy's Service Management, Integration and Transport Program (SMIT) at the ... primary focus + May escalate complex problems to higher-level IT support specialists and experts if they...+ Outstanding analytical and problem solving skills, and excellent customer service + Excellent Interpersonal, written, and… more
- ManTech (Mclean, VA)
- …- Remote Support Team** Currently, ManTech is seeking a motivated, career and customer -oriented Enterprise IT Support Officers (EITSO) to serve on a team ... Nation, Ignite your Future** **Enterprise IT Support Officer (EITSO)...+ Ability to embrace diverse technical disciplines and excellent customer service skills + Ability to adapt… more
- General Dynamics Information Technology (Mclean, VA)
- …tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team perform IT requirements validation to include technical ... **US Citizenship Required:** Yes **Job Description:** **Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in… more
- Marriott (Richmond, VA)
- …standards and customer expectations. + Maintains awareness of new customer service methods. **Implementing and Managing Continuous Improvement Program** + ... N **Position Type** Management **JOB SUMMARY** Manages a technical team of service providers and business analysts to provide support to properties… more
- Sunrun (Richmond, VA)
- …and reporting + Develop and support ITIL processes for ITIL Service Support framework working with other IT Managers and integrate within Service ... that standards and processes are followed to provide effective customer service and meet requirements. Also responsible...on what requires changes + Develop and enhance the Service Desk tools increasing support of the… more
- Kelly Services (Richmond, VA)
- …within the Data Center and building cabinets End User Device support : End user support and customer service experience Experience with Windows 10 and 11 ... Services is actively recruiting for a Lead Technician - IT Infrastructure Support for a Long Term...Office 365, SharePoint Manage requests and incidents within a service desk tool Server Administration: Operating System Windows Server… more
- Walgreens (Mechanicsville, VA)
- …Qualifications:** + High School/GED and at least 2 years of experience in an IT customer -facing and/or technical support role. + Experience with equipment ... Opportunity Employer, including disability/veterans". **Job ID:** 1363306BR **Title:** Lead IT Support Specialist Fulfillment Center **Company Indicator:**… more
- SAIC (Mclean, VA)
- …services. Desired: + Experience managing technical/ support teams. + Experience utilizing IT service planning. + Experience performing in medium to large ... on programs of national importance. SAIC is seeking an IT Service Delivery Lead to establish, refine,...Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work… more
- EDB (Richmond, VA)
- …processes using Jira Service Management to provide measurable and auditable IT specific, customer service solutions. + Collaborate with Information ... leader to manage, develop and lead our geographically dispersed IT Service Desk organization. In this highly...+ Proven track record of building amazing teams of Service Delivery professionals. + Customer Service… more
- Deloitte (Rosslyn, VA)
- …daily operations of the IT service desk, including incident management, service requests, and user support . + Developing and implementing service ... standards, and regulatory requirements. + Providing regular reports and updates to IT management on service desk performance, issues, and initiatives. The… more
- IT Concepts (Falls Church, VA)
- …to DHA operations. Vital to meeting this objective is meeting the IT Service Management (ITSM) Information Technology Information Library (ITIL) framework ... Founded in 2003, IT Concepts' core values - customer -centricity,...experience strongly preferred. + Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians.… more