- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier III Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service ... 2nd, or 3rd). + Deliver a comprehensive range of IT support services, covering devices and network...support , and assistance to walk-in customers at the Service Desk . Enter problem reports into the… more
- NANA Regional Corporation (Alexandria, VA)
- …**Responsibilities** + Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, ... Government. The ideal candidate will provide leadership for the IT Service Desk team and...+ 9+ years of experience in service desk operations, call center, and deskside support .… more
- SAIC (Norfolk, VA)
- **Description** SAIC is seeking an ** IT Service Desk Analyst** to support the Navy's Service Management, Integration and Transport Program (SMIT) at ... computer to fix an issue. In other cases, the service desk analyst walks the user through...primary focus + May escalate complex problems to higher-level IT support specialists and experts if they… more
- General Dynamics Information Technology (Quantico, VA)
- … Support Services **Skills:** Help Desk Support , IT End User Support , IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - ... ANALYST WILL MAKE AN IMPACT:** + Initiate and resolves service request/problem incidents + Track IT equipment...+ **Required Experience:** 2+ years of IT support experience in a Help Desk environment… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …part of an IT Service Desk team responsible for Tier 1-3 support ....IT support as part of a Service Desk operation + Ensure all time ... and other network peripheral devices + Provide quality customer service and support for designated equipment +...+ 5+ years of relevant work experience + Prior IT Operations support experience with a blend… more
- Spectrum Comm Inc (Falls Church, VA)
- …Technology or related field; equivalent experience considered. + 1-3 years of experience providing IT support in a help desk or desktop support ... Position Overview The Help Desk Technician provides on-site technical support ...network issues while maintaining a high standard of customer service . The position supports daily IT operations,… more
- System One (Arlington, VA)
- …a Service Desk Tower Lead to lead an IT support team, onsite at a federal client site. The IT Service Desk Tower Lead will oversee the ... Job Title: Service Desk Tower Lead Location: Arlington,...Desk + At least 5 years in an IT outsourcing environment to manage Contractor Personnel performance of… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... with the FDIC Service Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the Service Desk team… more
- TEKsystems (Newport News, VA)
- …us create monitoring systems that alert on symptoms rather than focus on only outages. * Service Desk Support : Handle requests from the service desk ... Description Job Description: As an IT Support Specialist, you will be...Azure infrastructure, the physical network, handling service desk requests and incidents, and providing on-site support… more
- SOS International LLC (Reston, VA)
- …The Service Desk Administrator is responsible for all aspects of IT support provided for its employees and independent contractors. This includes, but is ... not limited to, all Service Desk functions, AV/VTC support ,...Stay updated with industry trends and best practices in IT support and service management.… more
- MPR Associates (Alexandria, VA)
- …engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you are seeking a unique, ... and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems. + Uses remote… more
- General Dynamics Information Technology (Arlington, VA)
- …documentation to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations, compliance issues, and ... Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support...Skills** : IT experience supporting Help / Service Desk **Certifications** : Must have active/Current… more
- General Dynamics Information Technology (Virginia Beach, VA)
- …**Job Family:** IT Infrastructure and Operations **Skills:** Computer Systems, Service Desk (Inactive),Technical Support ,Troubleshooting **Experience:** 3 ... Technician** with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter...is smarter. Our work depends on ** Service Desk Technician** joining our team to support … more
- GovCIO (Richmond, VA)
- …end-users to resolve issues related to IT hardware and software. The service desk analyst team lead monitors service delivery activities to ... gather support documents + Provides coaching to service desk agents to address performance issues...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- CompuCom (Richmond, VA)
- …for a Service Desk Tech III to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for ... They are the first point of contact for all service requests needing support for technical/ IT...+ Minimum of 24 months+ experience working in an IT Service Desk /Inbound Call Center… more
- CACI International (Sterling, VA)
- …you'll get to do:** Support end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators ... Service Desk Shift Lead Job Category: Information...As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the American… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0429 ... The Helpdesk Lead manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support . This role involves… more
- Koniag Government Services (Vienna, VA)
- …a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...Family** **Client Techncial Support and Training** **Job Function** **Help Desk Support Tech** **Pay Type**… more
- Cayuse Holdings (Richmond, VA)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse...and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example … more
- Leidos (Norfolk, VA)
- …our community. Our Mission, Vision, and Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an experienced technician to work ... provide expertise to solve first and second tier technical support issues for end-users of the organization's products and...Pay Range: $25 - $28 **Primary Responsibilities:** **As a Service Desk RDM Technician, you will:** +… more