- General Dynamics Information Technology (Chantilly, VA)
- …Yes **Job Description:** GDIT is seeking an individual to fill a position as an ITSM Incident Management Analyst for our team. This individual ... customer operations and maintenance activities. Day-to-day activities of the Incident Management Analyst include: +...knowledge of the Service Management workflows and ITSM processes, including Incident , Problem, and Change… more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... Opportunity** : We are seeking a detail-oriented ITIL Network Incident Management Quality Assurance Analyst ...ITSM process teams to ensure proper integration of incident management with related processes. + Support… more
- Bank of America (Richmond, VA)
- …to our customers and employees. **Position Summary:** The ** ITSM (IT Service Management ) Lead Product Analyst ** is a hands-on role where you will analyze ... Lead Product Analyst , IT Service Management Charlotte, North...to facilitate gathering insights to shape product design. The ITSM Product Analyst is responsible for extracting… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …documentation as it relates to specialized field which may include Network Security, incident management , or similar technical related issues. + Performs initial ... As a Help Desk Analyst within the Defense Army Account's ITSM...do well in this role, familiarity with IT Service Management ( ITSM ) principles and a strong foundation… more
- CACI International (Springfield, VA)
- …and monitored systems * Provides operational coordination for network Event and Incident Management functions * Prepares daily network availability briefings, ... Enterprise Monitoring Analyst - night shift Job Category: Information Technology...knowledge of ServiceNow, Windows Desktops, and other IT Service Management ( ITSM ) Systems * ITIL 4 Allspark… more
- TEKsystems (Manassas, VA)
- Description The Support Analyst is responsible for providing day-to-day technical support to customers for a range of hardware and software related systems. They are ... also encompasses desktop and laptop imaging, desktop and laptop inventory management , mobile device setup and support (including smartphones and tablets),… more
- Virtual Service Operations (Lorton, VA)
- …cloud networking concepts, including Azure Networking. + Familiarity with IT service management ( ITSM ) processes. Requirements + Must be within driving distance ... NOC Network Analyst II * Lorton, VA (http://maps.google.com/maps?q=Lorton+VA+USA) Description Are...+ Maintain accurate network documentation, including diagrams, configurations, and incident reports. + Provide technical guidance and mentorship to… more
- Acclaim Technical Services (Mclean, VA)
- …firms and continues to grow. We are actively hiring a Technical Support Analyst , Staff with TS/SCI clearance and polygraph to join our Mission Technology Division ... (EITSO) to serve on a team of IT support professionals responsible for remote incident response. In this role, you will use processes to streamline the receipt,… more
- Lincoln Financial (Richmond, VA)
- …Groups) Active Directory, Active Directory Certificate Services, and Forest-Domain-Trust management . This role will have exposure working with application and ... Certificate Services and Key Factor integrations. + Lead troubleshooting and incident resolution for complex, high-severity incidents. + Develop and implement… more
- CACI International (Chantilly, VA)
- …ServiceNow implementations. + Experience with development and implementation of ServiceNow ITOM and ITSM modules - Incident Management , Problem Management ... environment supporting the USAF. + Support configuring, developing, and optimizing ServiceNow ITSM capabilities within the platform. + Act as a key contributor with… more
- Huntington Ingalls Industries (Newport News, VA)
- …to the implementation and customization of ServiceNow ITSM modules ( Incident , Problem, Change, Event, and Schedule Management ). This includes configuring ... forms, lists, and related UI elements. * Customize existing ServiceNow applications (eg, ITSM , CSM, ITOM) and facilitate the rollout of new applications and modules,… more
- Cayuse Holdings (Rosslyn, VA)
- …Includes, Notifications, Integration, Content Management System (CMS), and potentially ITSM Modules, including Incident Events, Problem Management , ... ServiceNow + 1+ Years of experience as a Business Analyst / Architect for development and implementation projects +...of hands-on experience with ServiceNow components, such as Change Management , Service Catalog, Incident Management ,… more