- MPR Associates (Alexandria, VA)
- …engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our IT team. If you are seeking a ... Desk staff and other personnel in the IT department. The Service Desk Manager is expected to take ownership of user support issues and be proactive… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... Business Administration or a related field + 8+ years of experience in service desk operation, leading IT support teams and delivering high-quality end-user… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at ... desk . This role involves overseeing the delivery of IT help desk services, managing IT...for interacting with customers, managing their work with an IT service management (SM) ticketing system, and… more
- V2X (Springfield, VA)
- …(SSCP) + Experience + Shall have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience ... the Tier 1 team members of an Information Technology ( IT ) Enterprise Service desk responsible...as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk … more
- Leidos (Ashburn, VA)
- **Description** The National Security Sector within Leidos is seeking Help Desk Manager with strong systems, software, cloud, and Agile experience to support a ... of entry (POEs) into the United States. The Help Desk Manager will provide oversight to the...internal and external customers. + Train, coach and mentor Service Desk Specialists (Level II) including career… more
- MPR Associates (Alexandria, VA)
- …a full-time, exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes ... actively seeking a capable and motivated Service Desk Analyst to join our IT team....of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- **Help Desk Manager ** **Category:** Business Consulting, Strategy and Digital Transformation **Main location:** United States, Virginia, Fort Belvoir **Position ... . **Position Description:** We are looking for a Helpdesk Manager to lead and oversee our helpdesk team. In...Oracle User Productivity Kit (UPK) tool. -Ensure DAI Help Desk support contractor staff is trained. -Configure Commercial Off-The-Shelf… more
- ChenMed (Hampton, VA)
- …expanding and we need great people to join our team. The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director ... for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure...+ Performs other duties as assigned and modified at manager 's discretion. + Strong business acumen and acuity +… more
- NTT America, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors… more
- CACI International (Reston, VA)
- …tickets and prioritize them per customer expectations and guidance. * Support the IT Operations Manager by understanding appropriate and applicable Tier support ... Help Desk Specialist Job Category: Information Technology Time Type:...Report security and or any operational anomalies to the IT Operations Manager , and work to support… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- **Help Desk Specialist** **Category:** Business Consulting, Strategy and Digital Transformation **Main location:** United States, Virginia, Fort Belvoir **Position ... . **Position Description:** Join our team as a Help Desk Specialist, where you'll provide essential troubleshooting support to our… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Bench Clearance: Eligible for DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: + Answer calls ... coming into the Tier 1 Help Desk by the third ring. + Create a customer...procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. +… more
- ChenMed (Richmond, VA)
- …and, as such, serves as a patient advocate delivering and providing exceptional customer service . The incumbent in this role checks patients in to and out of the ... support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting… more
- NTT DATA North America (Arlington, VA)
- …of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Service Delivery Manager - US Citizen to join our team ... in Arlington, Virginia (US-VA), United States (US). ** IT Service Delivery Manager ** Job... desk with measurable improvements and KPIs. The Service Delivery Manager enhances client satisfaction through… more
- Development InfoStructure (Arlington, VA)
- …team in a timely and effective manner. Necessary Skills and Knowledge Expert knowledge in IT service desk operations: + ITIL incident and request management ... needs of the public sector. Job Overview The Operations Manager will serve as the day-to-day operational leader and...field preferred. + Minimum of five (5) years of IT service desk /help desk… more
- BAE Systems (Newington, VA)
- …system. Expectations for this role are to serve as the initial POC for walk-ins to the IT Help Desk Service in addition to being the main POC for answering ... **Job Description** Position will support the Government Technical Program Manager (TPM) by handling a variety of administrative tasks...this position will involve working as Frontline support for IT help desk both in-person and by… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …including those that may impact NEX distribution centers, Navy Lodges, and NGIS. - Creates IT Service Desk Manager (SDM) Support Incidents/Change Orders. ... and information systems. Ensures compliance with corporate standards of customer service . Works closely with store personnel to motivate them towards greater… more
- TekSynap (Arlington, VA)
- …Ten (10) years' experience as a program manager . + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs,...Manager to join our team supporting DISA JSP Service Delivery. TekSynap is a fast-growing high-tech company that… more
- Leidos (Arlington, VA)
- …Windows: Windows Server Hybrid Administrator Associate or equivalent. + Comprehensive knowledge of IT service desk requirements with the ability to complete ... IT hardware troubleshooting skills. + Experience with Microsoft Service Manager and ServiceNowticketing systems. **Preferred Qualifications:** + Active… more
- CACI International (Ashburn, VA)
- IT Opportunities with Customs & Border Protection Job Category:...Quality Specialist + Release Manager + Resource Manager + Service Desk Lead + ... be available at any time but may be available in the future: + Performance/ Service Level Manager + Warehouse Manager + Analytic Server Architect SME + Asset … more