- Playfly Sports Properties, LLC (Hampton, VA)
- MANAGER , TICKET OPERATIONS ( HAMPTON UNIVERSITY) Hampton , VA Hybrid THE RUNDOWN Playfly Sports is looking for a Manager , Ticket Operations ... to join our team in Hampton , Virginia. The Manager of Ticket Operations is responsible for directing all ticket operations aspects including… more
- TekSynap (Arlington, VA)
- …and continuous improvement initiatives. + Provide oversight for service desk operations , ensuring 24x7x365 coverage for critical and high-priority incidents. + ... service desk metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call...Experience: + Ten (10) years' experience as a program manager . + Experience managing a 24x7x365 Service Desk of… more
- TekSynap (Arlington, VA)
- …external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call resolution (FCR). + ... VIP support, special events, and high-profile missions as directed by the Program Manager . + Ensure adherence to Department of Defense (DOD) policies and industry… more
