- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to ... resolve issues related to IT hardware and software. The service desk analyst team lead monitors service delivery activities to ensure service … more
- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer-facing role; + Liaise with the ... designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service...Excellent communication and teamwork skills. **Overview** We are seeking Service Desk Team Leadto join… more
- System One (Arlington, VA)
- Job Title: Service Desk Tower Lead Location:... Desk operational reports. + Represent the Service Desk team in a customer-facing ... ALTA IT Services has a 6-month contract to hire opening for a Service Desk Tower Lead to lead an IT support team , onsite at a federal client site.… more
- CACI International (Sterling, VA)
- Service Desk Shift Lead Job...assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios ... is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with...Management + Experience working with a large 365x24x7 on-call service desk team supporting multiple… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead ** to join our team in **Washington, DC.** This is a hybrid ... and 1 day remote. The **Desktop Support Services Help Desk Lead ** oversees the help desk...(BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** ... manages and oversees the daily operations of a help desk team , ensuring efficient and effective technical...mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a… more
- CAI (Richmond, VA)
- Bilingual (German/English) Service Desk Analyst **Req number:** R6133...+ May perform other job duties as directed by Team Lead or Service Delivery ... to the enterprise. **Job Summary** As a Bilingual (German/English) Service Desk Agent, you will be responsible...performance metrics to achieve daily individual work goals and team monthly metrics + Preserve and grow your knowledge… more
- CompuCom (Richmond, VA)
- …an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Service Desk Tech III to join our team . Our Service Desk Support Agents ... Review and approve incident escalations and assignments outside of Service Desk . Ensure appropriate documentation and assignment...+ Case accuracy - check real-time prior to escalating, team lead has responsibility for performing some… more
- Marriott (Arlington, VA)
- …major; no work experience required. **CORE WORK ACTIVITIES** **Supporting Management of Front Desk Team ** * Utilizes interpersonal and communication skills to ... office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and...Encourages and building mutual trust, respect, and cooperation among team members. * Serves as a role model to… more
- Leidos (Lorton, VA)
- …date. + Project lead and management experience. + Proven experience in Service Desk /Help Desk environments including deep understanding of SD/HD metrics. ... 1 Manager to join the Mission Support Services (MSS) team . MSS is a shared service , internal...existing services, updates, and changes across all classifications, + Lead team from a business day/hours EHD… more
- Atrium Hospitality (Hampton, VA)
- …Atrium's community service and volunteer programs. **Job Description** **What You Will Do** + Lead the front desk team to deliver a warm, seamless guest ... controlling costs, and optimizing schedules. + Oversee daily front desk operations, ensuring tasks are completed across all shifts.... lead with integrity and trust. + We lead with SPIRIT: Service , Perseverance, Inclusion, Respect,… more
- M. C. Dean (Vienna, VA)
- …trouble resolution in accordance with the system standards. + Works with O&M team to ensure compliance with Service Level Agreement (SLA) requirements; requests ... world for the better. We are seeking a **Help Desk System Specialist** to join our **Security and Electronic...Business Unit you will be part of a dynamic team responsible for design, implementation, operations & maintenance, and… more
- ChenMed (Colonial Heights, VA)
- …primary care providers. We're rapidly expanding and we need great people to join our team . The Front Desk Supervisor is dedicated to providing VIP customer ... lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is...memorable experience every visit and with every interaction. The Lead , Care Facilitator is accountable for precisely entering patient… more
- Amazon (Arlington, VA)
- …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on government customers around ... KGS deal development scaling approach. You will take the lead on finalizing contract terms for government opportunities, while...direction when needed). Key job responsibilities As the Deal Desk Manager, KGS you will guide the team… more
- Hotel Equities (Virginia Beach, VA)
- …and services. Warm, knowledgeable service and helpful guidance. + Manage and lead the operations of the front desk /night audit to ensure an optimal ... maintain a high level of customer satisfaction and quality service . + Promote "preferred" guest program and provide recognition...Be an enthusiastic, helpful and positive member of the team + Be professional, responsible and mature in conduct… more
- TekSynap (Springfield, VA)
- …+ Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a government customer. ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service … more
- Epsilon, Inc (Alexandria, VA)
- …when technical expertise or incident documentation is required + Address urgent requests for service and assume the duties of any team member as required. + ... and team assignments to ensure timely resolution and maintain service level agreements + Oversee budget compliance and workforce optimization by monitoring… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... box for DISA ASI messages, coordinate with the ASI team , and process JSP ASI requests. + Oversee all...to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center… more
- Serco (Virginia Beach, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... mission systems to troubleshoot, repair, test, and return to service . + Conduct all tenets of In- Service ...assistance may be available. If you are ready to lead a world class global support team ,… more
- BJs Wholesale Club (Richmond, VA)
- …Coaches, teaches and develops all frontline team members to ensure excellent member service . The Front End Lead teaches, develops and motivates all team ... by setting clear expectations, utilizing follow up and accountability. Team Members: + Teach, coach and lead ... excellence through all points of contact. + Set service standard expectations for all team members.… more