- McIntire Solutions (Chantilly, VA)
- …fill a Service Desk Lead position will be responsible for leading a Service Desk Lead team in Ashburn, VA. The individual will be in charge ... Provide technical leadership and coordination with all on-site IT Service Desk personnel + Ability to lead a team of 15-25+ + Present and manage metrics… more
- Cayuse Holdings (Arlington, VA)
- **Overview** The Service Desk Lead (SDL) will be responsible for leading a mid-size team of Service Desk Agents in a dynamic 24/7/365 operating ... and understand the mission impact of Service Desk functions. + Coordinate with Federal Lead ,...that can work independently and as part of a team . Preferred Qualifications: + Security+ certification + A+ or… more
- Distributed Solutions Inc. (Reston, VA)
- Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead . DSI is a growing small business dedicated to providing superior automation tools ... the key to succeeding in this role. This hands-on team lead will assist with the standardization...gender identity, disability, or protected veteran status. Keyword: Help Desk Lead TS/SCI with Polygraph From: Distributed… more
- Red River (Chantilly, VA)
- …of the many opportunities we offer. How will you contribute to making an impact? Join our team as the Help Desk Lead /Supervisor (tier 2) and take the lead ... tasked to: + Supervise and lead a team consisting of NOC engineers & Help Desk...to goals and performance objectives. + Enhance and achieve Service Level Agreements (SLAs). + Develop internal talent and… more
- Lumen (Richmond, VA)
- …as we digitally connect the world and shape the future. **The Role** The Sr. Lead Support Desk Associate is responsible for possessing an expert level of ... internal/external questions and escalations around these processes. The Sr. Lead Support Desk Associate supports the SSC...is not limited to soft skills such as Customer Service skills or technical skills related to process and/or… more
- Koniag Government Services (Vienna, VA)
- …its validity._ **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced Service Desk Lead with a Top-Secret Clearance to work 2nd ... holidays, three weeks paid time off, and more. The service desk lead is responsible...the service desk , managing the service desk shift team , representing… more
- Cayuse Holdings (Arlington, VA)
- …leadership style from planning through mission accomplishment. + Provide oversight and guidance for Service Desk Lead , Team Leads and staff supporting ... supports DHS CISA Central in the administration of a service desk , operations center, executive briefing products...contract tasks that do not have a Team Lead . + Assist PM in the… more
- Cayuse Holdings (Reston, VA)
- …issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are ... - USD $90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/help- desk -support- service -specialist senior-%28lead%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-VA-Reston_ **ID**… more
- CACI International (Ashburn, VA)
- …high customer satisfaction. + Lead initiatives to improve help desk processes, efficiency, and customer service quality. **Qualifications:** _Required:_ + ... Service Desk Specialist Job Category: Information...base articles, training materials, and documentation for the help desk team . Define and strategize Incident, Knowledge,… more
- General Dynamics Information Technology (Falls Church, VA)
- …will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Service Desk Manager joining our team to manage on-site and remote support ... **Skills:** End User Support,Group Problem Solving,Information Technology (IT) Services,IT Service Desk ,People Management **Certifications:** Security+, CE -… more
- General Dynamics Information Technology (Charlottesville, VA)
- …safe and tomorrow is smarter. Our work depends on **Help Desk Support Service Specialist - Intermediate** joining our team to support the US Army ... of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required**… more
- CAI (Richmond, VA)
- … procedures, products, and services. + May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll Need** Required: + ... Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible...performance metrics to achieve daily individual work goals and team monthly metrics. + Preserve and grow your knowledge… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …system + 0-2 years of management experience or experience as a team lead . **Other Job Specific Skills** + Service Desk background + Understanding ... calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day management of customer… more
- General Dynamics Information Technology (Arlington, VA)
- …and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. POSITION IS CURRENTLY ... Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support,Help Desk Support,Remedy Help Desk … more
- General Dynamics Information Technology (Quantico, VA)
- …None **Job Family:** Help Desk **Skills:** Help Desk Software,Help Desk Support,IT Service Desk **Certifications:** Security+, CE - CompTIA-Security+ ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT means… more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... 2 and tier 3 issues to supervisor and/or technical lead . Tracks all issues to closure. Job Responsibilities: +...+ Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …LBFMS Confluence with updates and changes to procedures and walkthroughs * Attend AOC and CGI team meetings * Assist HD Lead and Functional Lead with special ... the expected window * Work closely with the internal team members, product owners, and agency staff to address...4pm, or 9am - 5pm) Eastern Time * Help desk , customer service , and support experience with… more
- Red River (Arlington, VA)
- …managing customer issues and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and customer satisfaction. + ... 310-175-9. + Ability to handle and manage incidents and service requests effectively. + Strong leadership skills with the...desk employees. **Work Environment:** The Tier 2 Helpdesk Lead /CAB Manager will primarily work within a secure DoD… more
- General Dynamics Information Technology (Fairfax, VA)
- …Voice Services + Security Operations Support + Infrastructure Support + Networking + Service Desk Support **Responsibilities:** + Oversee activities of the IM/IT ... operations team related to general management of customer services, maintenance...Authentication and Authorization Services, Tools and Data management, and Service Desk + Shall serve as the… more
- CACI International (VA)
- SharePoint Team Lead - NASA NCAPS Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: ... and enterprise functions. We are currently hiring a SharePoint Team Lead to support our Agile Digital...maintenance of the SharePoint portal. + Responding to escalated service desk tickets; troubleshooting and debugging any… more