- Concentrix (Richmond, VA)
- Job Title: Senior Solution Architect- Customer Experience - CX Solutioning Job Description We're Concentrix. The intelligent transformation partner. ... leading technology and insights to modernize and simplify the customer experience . Within our professional services team,...communication channels such as Voice (IVR), Messaging/Chat (Omni), user experience design and CX best practices +… more
- Amazon (Arlington, VA)
- …and recommend new approaches, policies, and procedures for continuous improvement. Own the Customer Experience ( CX ) Intake Mechanism to help GDSP builders ... the Private Pricing Programs and Experiences (3PX) team. The Senior Design Strategist, 3PX will partner with UX researchers,...B2C settings with a proven ability to document the customer experience to identify gaps and opportunities,… more
- Dominion Energy (Richmond, VA)
- … senior level based on experience . This position will facilitate the Customer Experience ( CX ) strategy by: Leading discovery efforts to identify gaps ... Business Performance Analyst / Senior Business Performance Analyst - CX ...support reporting, process improvements, and automation opportunities to the Customer Experience . This role will be filled… more
- ServiceNow, Inc. (Vienna, VA)
- …exploring AI's potential impact on the function or industry. + 10+ years of sales experience for customer workflows ( CX ) products the the Federal Government, ... that will be responsible for market success of ServiceNow's CX , Service Digital and Now Assist Products across the...the regional ServiceNow partner channels to drive an effective customer experience + Articulate customer … more
- Amazon (Arlington, VA)
- …dive deep into complex processes and metrics to understand the business context behind the customer experience ( CX ). You will analyze shopping experience ... Description Amazon is seeking a Senior Product and Customer Insights Manager to join our Customer Experience and Business Trends (CXBT) team. This person… more
- Verint Systems, Inc. (Richmond, VA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... Learn more at www.verint.com. **Overview of Job Function:** The Sr . Client Analyst is responsible for survey design, data...a team member and team leader + Voice of Customer / CX experience with multiple types… more
- Verint Systems, Inc. (Richmond, VA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... more at www.verint.com . **Overview of Job Function:** The Sr . Solution Architect- AI plays a critical role in...will include aligning Verint Da Vinci AI and Verint CX Automation technologies with customers' business objectives. This role… more
- Verint Systems, Inc. (Richmond, VA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... **Overview of Job Function:** We are looking for an Sr . Manager Public Relations to help expand and execute...business partners to cultivate relationships and engagement around Verint's CX Automation and AI Business Outcomes, Now TM vision… more
- Verint Systems, Inc. (Richmond, VA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... to customers, partners, press, and analysts. Familiarity with Verint or similar CX Automation, CCaaS or Workforce Engagement products required. Verint Systems Inc.… more
- Bristol Myers Squibb (Fairfax, VA)
- …patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... of contact. The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) - by meeting HCP needs in a timely and… more
- Bristol Myers Squibb (Norfolk, VA)
- …patients . To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... Read more: careers.bms.com/working-with-us . **Job Pos ting Title :** Senior Therapeutic Area Specialist, C ardiovascular Community - Norfolk,...BMS functions as needed to deliver an overall higher Customer Experience ( Cx )… more
- Bristol Myers Squibb (Arlington, VA)
- …meet the HCPs expectations, the Institutional MHAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue, consistent ... limited to, partner portfolio aligned Therapeutic Areas Specialists (TAS) to deliver an overall higher Customer Experience ( Cx ) - by meeting HCP needs in a… more
- Verint Systems, Inc. (Richmond, VA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... Learn more at www.verint.com . **Overview of Job Function:** Verint's Sr . Cloud Automation Engineer designs, develops and implements automated solutions for… more
- Verint Systems, Inc. (Richmond, VA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... . **Overview of Job Function:** As the GTM Strategy Sr . Director, you will be responsible for our Agent...solutions to our customers, prospects, and partners at the senior executive level, as well as to industry analysts… more
- Verint Systems, Inc. (Richmond, VA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... cloud-based products and solutions and serves as a subject matter expertise for customer implementation and cloud platform support. The Senior Software Engineer… more
- Verint Systems, Inc. (Richmond, VA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... in Business, or related field required or equivalent work experience . + 5+ years of experience in... interacting with all levels of the organization including senior management. + Strong interpersonal and communication skills, both… more
- Verint Systems, Inc. (Richmond, VA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... and professional growth opportunities. Learn more at www.verint.com . A Senior Demo Consultant is responsible for designing, developing, and delivering high-quality… more
- Verint Systems, Inc. (Richmond, VA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... customer 's ROI - increased capacity and improved CX experience . + Manage and nurture executive...with the ability to penetrate and establish relationships with customer 's senior -level executives. + Travel approximately 30-50%.… more
- Amazon (Arlington, VA)
- …and contribute to large-scale deep dives that measures end-to-end customer experience across multiple channels and/or CX projects impacting key financial ... Customer Experience /Success and Customer Service Operations. - Experience in CX , program management, transformation, product management or continuous… more
- Verint Systems, Inc. (Richmond, VA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... experience . + Experience in software or technology sector, ideally in customer experience and/or contact center technology space. + Experience with… more