- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- IntelliDyne (Falls Church, VA)
- …Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a ... Help Desk Technician - Tier 1 Bench Clearance: Eligible for DOD Public Trust… more
- General Dynamics Information Technology (Quantico, VA)
- …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career in enterprise… more
- M. C. Dean (Arlington, VA)
- …complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... and changing the world for the better. We are seeking a **System Administrator 1 ** to join our **Security and Electronic Systems (SES)** business Unit. As part of… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- As a Help Desk Analyst within the Defense...+ -2-5 years of applicable work experience + - 1 -3 years ITIL experience + Clearance Level - Secret ... / SSA, Unity Supply, Property Book, Finance, and Access modules + Help Desk ServiceNow ticket management **Other Job Specific Skills** + Works independently with… more
- M. C. Dean (Norfolk, VA)
- …complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the... II/III support for customer issues reported through the help desk + Proper documentation of system… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit... Tier 1 Technician is primarily responsible for… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …enterprise services operations and sustainment. **Responsibilities** + Create, update, and manage help desk tickets for Fleet 24x7 onsite. Positions are ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS):...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2… more
- ManTech (Herndon, VA)
- …and perform system administration for the Jira ticketing system + Execute Tier 1 and 2 Help Desk activities including the following: Resetting passwords, ... all steps, including requirements management, configuration, testing and deployment of financial system application Help Desk into Jira + Implement, support… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology...as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- SMX (Fort Belvoir, VA)
- …all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft. ... Belvoir. The Senior Help Desk Supervisor will be responsible for...all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and… more
- General Dynamics Information Technology (Mclean, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Team Lead with GDIT. A career in enterprise IT ... agencies operate. We are seeking a proactive and customer-focused Help Desk Team Lead to oversee our...exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …will not be accepted). Work as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging Salesforce and Amazon Connect ... the technical support team by providing valuable guidance for Tier 1 and Tier 2...the customer is asking + Enters, monitors, and updates help desk tickets in the call tracking… more
- V2X (Springfield, VA)
- …and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an ... Security Certified Practitioner (SSCP) + Experience + Shall have 1 or more years of experience working in an...years of experience working in an enterprise IT Service Desk or Help Desk role.… more
- GovCIO (Sterling, VA)
- …with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as ... MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Secret clearance with ability to obtain… more
- Estes Express Lines (Richmond, VA)
- …such duties and tasks. **Qualifications:** + Minimum of 1 year of technical experience in a help desk environment + Must have a minimum of 1 year of PC ... **Job Summary:** The Service Desk Technician I is responsible for receiving and...during the first contact before escalating to a higher tier support group. All interactions will be clearly documented… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …in Vienna VA (Tysons Corner area) with FinCen Works as part of an IT Service Desk team responsible for Tier 1 -3 support. Tasks include maintaining and ... Bachelor's degree or certification in IT related field + 1 + years of relevant work experience + Prior IT...with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus + Azure… more
- TekSynap (Arlington, VA)
- …Tester/Quality Analysts + Developers + Training Specialists + ServiceNow Subject Matter Experts and Administrators + Help Desk Tier 1 and Tier 2 ... **Overview** We are seeking individuals who are interested in working on our FDIC contract, please apply to this posting. Many of the roles will require a government Public Trust Clearance. If you are contacted for an opportunity the employment manager will… more