- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II...users and clients. **Qualifications** + Associate's degree or five ( 5 +) years of practical experience in service … more
- Philips (Norfolk, VA)
- …capabilities. You will lead a ~10-person sales team who will partner with Philips Tier 1 IDN Account Executives and GPO business development leaders to drive ... **Sales Director, Service Solutions - National Accounts** This position offers...require accommodation in the job application process may contact ###, option 5 , for assistance. Equal Employment and Opportunity… more
- United States Fleet Forces Command (Naval Base, VA)
- …Naval Computer and Telecommunications Area Master Station (NCTAMS). You will provide Tier II support in the URANOC and establish/maintain connectivity between sites. ... You will resolve technical issues escalated by the Tier I Watch; including hardware and software components installed in the UARNOC dealing with interface and… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- General Dynamics Information Technology (Arlington, VA)
- …+ **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or Tier 3 operations, preferably ... Support,IT Help Desk **Certifications:** Security+, CE - CompTIA-Security+ CE **Experience:** 5 + years of related experience **US Citizenship Required:** Yes **Job… more
- Vistra (Blackstone, VA)
- …*Minimum of a High School diploma or equivalent *Satisfactory completion of Tier 3 within primary skill for position job performance measure *Satisfactory completion ... of Tier 2 within another skill area job performance measure...identity, pregnancy, national origin, age, disability, genetic information, military service , protected veteran status, or any other consideration protected… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …requirements. + Bachelor's degree in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. ... account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. +… more
- Novo Nordisk (Petersburg, VA)
- …& guidelines as they relate to computer-based information & automation systems + Provide tier 1 -2 IT network support, including after-hours + Provide tier ... 1 -2 server administration/support for onsite virtual servers + Provide tier 1 support of site ERP system, SAP, including iDoc monitoring, analysis, &… more
- CACI International (Reston, VA)
- …hands on support to a mission customer as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the primary point of contact for, and own ... the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3...with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment.… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... and subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more
- Office of the Chief of Staff of the Army (VA)
- Summary This is a Tier 2 Position. Salary for Tier 2 position in Army are normally between $207,500 and $217,000. Your Resume must be 2-pages using 10pt, Arial ... or Times New Roman with 1 -inch margins to describe your qualifications. If you submit...lead people through change and to hold individuals accountable. 5 ) ECA 5 : Achieving Results: This core… more
- Meta (Richmond, VA)
- …26. 5 . Inventory management, forecasting methods, and NPI and service operations **Public Compensation:** $174,283/year to $187,880/year + bonus + equity + ... on this web page. **Required Skills:** Infrastructure Materials Manager Responsibilities: 1 . Support Materials Management team in determining optimal supply chain… more
- US Coast Guard (Norfolk, VA)
- …Typical work assignments include: Providing customer technical assistance and support for all users at a Tier 1 , 2, and 3 level to support a full range of C5IT ... National. Must be registered or exempt from the Selective Service . See www.sss.gov A one-year probationary period may be...GS-09 grade level, applicants must have at least one ( 1 ) full year of specialized experience equivalent to at… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... Help Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and...communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with ticketing systems such as… more
- ManTech (Vienna, VA)
- …**Cloud** **S** **upport Engineer Nights** to join our team in **Tysons, VA.** The ** Tier I Cloud Support Engineer** will be part of a global team that provides ... not limited to:** + First contact for all Customer service requests - Answer phones, respond to chats and...resolution to Customer + Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer… more
- Insight Global (Mount Vernon, VA)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide Tier 1 and Tier 2 problem identification, diagnosis and ... be required to support the mission Shifts: M-F 6:00am-2:30pm (4 days) M-F 2:00pm-10:30pm ( 5 days) M-F 4:00pm-2:30am (4 days) We are a company committed to creating… more
- SAIC (Suffolk, VA)
- …is contingent on funding in_ _May/June_ _2025._ **Specific duties include:** + Provide Tier 1 level engineering operations support to quickly identify, triage, ... both technical expertise and a commitment to excellence in service delivery. **This position will work a schedule of...position will work a schedule of 3PM - 11PM, 5 days per week to include weekends and a… more
- SAIC (Suffolk, VA)
- …is contingent on funding in May/June 2025._ **Specific duties include:** + Provide Tier 1 level engineering operations support to quickly identify, triage, and ... both technical expertise and a commitment to excellence in service delivery. **This position will work a schedule of...will work a schedule of 3PM - 11 PM, 5 days per week to include weekends and a… more
- SAIC (Suffolk, VA)
- …is contingent on funding in May/June 2025._ **Specific duties include:** + Provide Tier 1 level engineering operations support to quickly identify, triage, and ... both technical expertise and a commitment to excellence in service delivery. **This individual will work a schedule of...will work a schedule of 7AM - 3 PM, 5 days per week to include weekends and a… more