- Insight Global (Fairfax, VA)
- Job Description We have an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. ... Information Systems or Equivalent Experience * 2 + Years experience as a Tier 2 Service desk engineer * Experience with a ticketing system such as… more
- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... **Description** The SMIT Service Desk RDM Team has an...**Description** The SMIT Service Desk RDM Team has an opening for an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- General Dynamics Information Technology (Quantico, VA)
- …the world's most complex technical challenges. The Navy **NCIS** team is searching for **Help Desk Analyst - Tier I** to join their program in **Quantico, VA** . ... Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** End User Support,ITSM,Remedy Help Desk ...The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- GCyber (Arlington, VA)
- GCyber is actively seeking an experienced Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee and enhance our help desk operations within a dynamic ... Tech Control equipment, and excellent leadership skills. As a Tier 2 Helpdesk Lead CAB Manager for...Develop and implement policies and procedures for the help desk team to ensure consistent service quality… more
- General Dynamics Information Technology (Arlington, VA)
- …+ **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …will not be accepted). Work as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging Salesforce and Amazon Connect ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...the technical support team by providing valuable guidance for Tier 1 and Tier 2 … more
- General Dynamics Information Technology (Rosslyn, VA)
- …for managing daily operations of the RPC Help Desk , guaranteeing timely and effective customer service . + Oversees Tier 2 and Tier 3 support for the ... years of experience in an IT helpdesk or customer service role is required, with at least 2...+ Experience using an out of the box help desk / service desk ticketing required, with… more
- CACI International (Arlington, VA)
- …integrated personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. ... overall Tier II team and directly manage Tier II help desk professionals. + Conduct...to be completed by system users. + Improve current service desk processes and procedures and champion… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. + Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...IT-related questions. + Managing the customer's ticketing queue. + Tier 1- 2 troubleshooting. + Solving issues such… more
- Service Source (Newport News, VA)
- …procedures do not provide a solution (eg reassign incident ticket to the appropriate tier 2 ); then refer problems if necessary. Work typically submitted to users ... Annual Performance Review. + Perform a variety of help desk services including tier 0 administrative work...Specialist in your region using the list below. Step 2 : Submit completed Introductory Data Sheet and Resume to… more
- Red River (Chantilly, VA)
- …responsible for handling technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible for ... apply if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** +...Position Tasks:** + Accept customer calls/alerts and escalate to Tier 2 team members as needed withinspecified… more
- Leidos (Ashburn, VA)
- …+ Experience in network and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience with NIST SP 800 ... **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team...Qualifications** + Malware reverse-engineering experience considered a plus + 2 + years of experience as an operations/technical lead on… more
- CACI International (Springfield, VA)
- Service Desk Technician (Mission) Job Category:...Restart system hardware as needed. + Escalate problems to Tier 2 level as required, notifies mission ... Type of Travel: None * * * You will perform as a Mission Service Desk Technician supporting a 24x7 government mission. You will provide direct support for… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …and networks supporting end users. + Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of IT SM tickets ... service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and… more
- CACI International (Chantilly, VA)
- Cyber Service Desk Specialist Job Category: Information Technology...have an active TS/SCI with Poly + Experience with Tier 1/ Tier 2 support in a ... operations and policies in Windows and Linux + You will have strong customer service and technical writing skills + You will have the ability to work independently… more
- Leidos (Ashburn, VA)
- …is the one you have been waiting for. The TPVS program has an opening for a Tier 2 Help Desk Specialist supporting the CBP TPVS program in Ashburn, Virginia. ... related field with 4 years of related experience OR 2 + years of related experience with Masters Degree; 4...years of experience with End User Support operations (Helpdesk, Service Desk , End User Support). + US… more