- Trustmark (Hartford, CT)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key ... Accountabilities** + Researches and resolves high volume of complex customer inquiries and escalations, through a strong understanding of business rules, products and procedures. May be involved in retaining clients at risk of terminating. May support several… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... quality assurance program creation or execution. + Experience with call center call monitoring/recording software....requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Fair Haven Community Health Care (New Haven, CT)
- …late arrivals, and no-shows + Meets regularly with other site-based leadership (eg call center , clinician, nursing leaders) Qualifications High School Diploma or ... FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over...not limited to: + Works as a patient access representative , when needed, with ability to fill in and… more