- Federal Reserve Bank (Boston, MA)
- …an ITSM ticketing system (ServiceNow, Remedy, etc ). + Experience with ITIL processes ( Incident , Request, Problem , Event , and Change Management). + Excellent ... should be discussed during the interview process. As a Senior Engineer, Technical Assistance Center (TAC) in FedNow's Technical...or product implementation while also solving an incoming customer incident or request. As a member of the Technology… more
- Ensono (Boston, MA)
- …ITIL-compliant champion for incident , request, change, and with particular focus on problem management + Partner with monitoring team to develop new event ... Senior NAS Storage EngineerRemote - United StatesJR010532 **Job...storage infrastructure + Maintain accurate CMDB + Participates in problem management to proactively review open client and infrastructure… more
- SitusAMC (Providence, RI)
- …paramount. This role will perform as a Subject Matter Expert in security incident investigations and post- incident analysis to identify root causes and implement ... role requires a strategic thinker with strong leadership skills, excellent problem -solving abilities, and a deep understanding of security protocols and procedures.… more
- Sunrise Senior Living (Braintree, MA)
- **_Sunrise Senior Living was again certified as a Great Place to Work(R) by Activated Insights. This is the 7th time Sunrise has received this top culture and ... and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care &… more
- Rocket Software (Boston, MA)
- …practices, including Incident Management, Service Request Management, Change Management, Event Management and Problem Management. + ITSM Certification - ITIL ... analysis of key performance indicators (KPIs) for the broader IT team, senior leadership, and rocketeers. Upon non-achievement of targets, identify and implement… more
- Federal Reserve Bank (Boston, MA)
- …findings to department management. + Prepares logs and input information pertaining to incident and daily activity reports in prescribed format. + Monitors x-ray and ... secure areas for unauthorized personnel and contents. + With assistance of senior FRLEO or supervisors, may conduct initial investigations into accidents and… more